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Crest Cadillac

Brookfield, WI

4.8
2,785 Reviews

12800 W Capitol Dr

Brookfield, WI

53005

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2,785 Reviews of Crest Cadillac

November 25, 2020

The worst service I have ever received. Had my car for 5 weeks before even working on it and no rental available. Took a total of over 6 weeks for my car to be worked on and returned. More

by nicolesuttles12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brady Brown, Aaron Carpenter, Dan Deutschendorf, Steve Mealey, Tom Renner, Brandon Roeglin, Greg Fischer, Dave Cesel, Pat Renner, Victor Santiago
Dec 08, 2020 -

Crest Cadillac responded

Nicolesuttles12 Sorry you had a negative experience. Based on your description I am assuming this was probably a parts issue due to the pandemic. Please reach out to us and lets see how we can improve!!! Service Team

Dec 08, 2020 -

nicolesuttles12 responded

Definitely not a parts issue. They didn’t order parts until week 5.

November 24, 2020

Aaron in the service department was just great. Dropped the vehicle, gave me a pickup time and everything was ready when promised. He even gave me a phone update. More

by FAIRMONTSPARKS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Carpenter
November 23, 2020

Aaron in the service department is great, and knowledgeable!!!!!! Makes it look simple!! Will be bringing all my service needs to Crest !!!!!! Cadillac is the best! More

by blun2pac
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim in parts department , Lonnie Powell, Aaron Carpenter
November 21, 2020

Great service, I will definitely recommend this place to my friends and family. I got my car fixed due to a recall and now is running like new! More

by Miguel S
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Carpenter
November 21, 2020

My visit to Crest was a pleasant and fruitful experience. Kudos to Victor who took care of our problem with efficiency professionalism and kindness. This was my first visit to Crest. I will certainly go back More

by apcarnaroli
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Santiago
November 20, 2020

Excellent service every time. They have resolved any issue I've had and are upfront with any challenges in delivering on time. I like working with Dan. More

by LENNYJOSEPH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Deutschendorf
November 20, 2020

Worked with Dan. He is very knowledgeable, has great customer service and has resolved any concerns I've had every time in a timely manner. More

by LENNYJOSEPH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Deutschendorf
November 20, 2020

I always have a great experience at Crest! The staff, especially Aaron are always so kind and accommodating. I would definitely refer people to Crest. Thank you for the awesome service! More

by sarahbricco11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Carpenter
November 19, 2020

What a wonderful car buying experience. Dealership was following all covid procedures. Everything was very clean and everyone was wearing masks. After buying the car Dave went through everything in the ca More

by HTHRHAUPT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Ulwelling, Brandon Roeglin
November 19, 2020

Always try to use this dealership based upon their quality of work, professionalism, timeliness and great service advisor Aaron C.! We've been working with Aaron exclusively for many years now and he More

by Rp6e
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Carpenter
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