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Crest Cadillac - Service Center

Frisco, TX

4.8
653 Reviews
Call Service Center (469) 919-5551

653 Reviews of Crest Cadillac - Service Center

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May 27, 2025

Chris was great! I really appreciate his dedication and commitment to a quick turn around. He was able to get the vehicle back the same day, which is unheard of! T More

by ANDREW.PHELPS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 28, 2025 -

Crest Cadillac responded

Thank you for your feedback! We’re glad Chris was able to provide a quick and efficient turnaround. We appreciate your support!

May 27, 2025

Excellent service. Forgot the name of the service manager, but he was highly professional, and provided timely assistance More

by MUHAMMAD.SHAIKH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 28, 2025 -

Crest Cadillac responded

Thank you for your kind words! We're glad to hear you received excellent service and that the service manager was professional and timely. We’ll be sure to share your feedback with the team!

May 26, 2025

Service was good as always. Pickup and delivery was on time. Thanks again Greg Vetrano. More

by HGCONSULT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Greg Vetrano
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May 28, 2025 -

Crest Cadillac responded

Thank you for your kind words! We are thrilled to hear that you had a positive experience with our service and that the pickup and delivery met your expectations. We appreciate your continued support and look forward to serving you again in the future.

May 26, 2025

Ebby in the body shop was very professional and my car was repaired and ready when he said it would be. Felix assisted us picking up our car and was very patient. More

by JHOCKETT802
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Schuyler Crouch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Felix Villatoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ebby
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May 28, 2025 -

Crest Cadillac responded

Thank you for taking the time to share your positive experience with us. We are pleased to hear that Ebby provided you with professional service and that your car was repaired on time. It's great to know that Felix was also able to assist you during the pickup process with patience. We strive to ensure that our customers receive the best service possible, and your feedback reinforces our commitment. Thank you again for your kind words!

May 26, 2025

Excellent service as always. Staff is competent, courteous, and thorough. I would recommend to anyone. More

by JLCROUCH3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Schuyler Crouch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Omar Elwir
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 28, 2025 -

Crest Cadillac responded

Thank you for your wonderful feedback! We greatly appreciate your kind words about our team's competence, courtesy, and thoroughness. It's always our goal to provide excellent service, and we're thrilled to hear that you would recommend us to others. Thank you once again for your support!

May 26, 2025

Greg has been amazing and with us the entire life of my car. He understands I want to maintain it until the wheels fall off. He communicates well and works for us. Truly appreciate him. More

by KOCONNELL2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Ventrano
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May 28, 2025 -

Crest Cadillac responded

Thank you for your kind words! We are thrilled to hear that Greg has provided you with exceptional service throughout the life of your car. Our team is dedicated to ensuring that our customers feel supported and informed, and it's wonderful to know that Greg has met those expectations for you. We appreciate your trust in us to help maintain your vehicle, and we look forward to continuing to serve you in the future.

May 26, 2025

My transition went out on my 2024 XT5. I called Logan at Crest and he had a tow truck come and pick up my SUV. 2 days let me know the status and sent the shuttle to take me to the service More

by CHERYL_SETSER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Logan Mcpherson
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May 28, 2025 -

Crest Cadillac responded

Thank you, Cheryl, for your wonderful feedback! We are thrilled to hear that your experience with us was positive and that Logan was able to assist you efficiently during your transition. Our team is dedicated to providing excellent service, and it’s great to know that you were well taken care of throughout the process. We appreciate your trust in us and are delighted to have your XT5 back with you. We look forward to seeing you again next time!

May 23, 2025

Logan and The Team were true Professionals from start to finish. I would reccommend.They are the best. More

by callow1711
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caleb Brosin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Myles Bates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 27, 2025 -

Crest Cadillac responded

Thank you for your wonderful feedback! We are thrilled to hear that you had a positive experience with Logan and the team. Our commitment to professionalism and excellence is at the heart of what we do, and it's rewarding to know that it made a difference for you. We appreciate your recommendation and look forward to serving you again in the future.

May 22, 2025

Crest Cadillac is always clean and comfortable. Stress free environment. Logan provides excellent customer service More

by danaburns23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Logan.
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May 27, 2025 -

Crest Cadillac responded

Thank you, Dana, for your wonderful feedback! We are delighted to hear that you have consistently found our location to have a clean and comfortable environment. Our team, especially Logan, is dedicated to providing excellent customer service, and it’s great to know that this has made a positive impression on you. We appreciate your support and look forward to welcoming you back soon!

May 19, 2025

I have had nothing but excellent customer service with Crest Cadillac service and sales department. More

by SJ8511
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachid Lagrini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 20, 2025 -

Crest Cadillac responded

Thank you for your wonderful feedback! We are thrilled to hear that you have consistently experienced excellent customer service with both our service and sales departments. Our team is dedicated to providing the best possible experience for our customers, and it's rewarding to know that our efforts are appreciated. We look forward to serving you again!

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