Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Crest Cadillac - Service Center

Frisco, TX

4.8
518 Reviews
Call Service Center (469) 919-5551

518 Reviews of Crest Cadillac - Service Center

Sort by
March 31, 2025

Service advisor took the time to describe all of the services recommended and what was needed immediately as opposed to what could wait until a later time. More

by GLEWIS21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Barron
Report | Print
Apr 01, 2025 -

Crest Cadillac responded

Thank you for the great feedback! We're glad to hear that the service advisor took the time to walk you through the recommendations and help prioritize what's urgent. It’s important to us that our customers feel informed and confident about their vehicle's care. If you need any further assistance, don’t hesitate to reach out!

March 31, 2025

When I come into Crest Cadillac The customer service from everyone is always above and beyond my service advisor. Greg is very attentive to my needs And it’s never a long wait and I appreciate being valued More

by Kamelalampkin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Greg .H
Report | Print
Apr 01, 2025 -

Crest Cadillac responded

Thank you for the wonderful feedback! We’re so glad to hear that Greg and the team at Crest Cadillac consistently provide you with excellent customer service. It’s great to know that you feel valued and appreciated as a customer, and we’re grateful for your continued business. If you need anything else, don’t hesitate to reach out. We look forward to assisting you again in the future!

March 31, 2025

Charles from parts department went far and beyond to take care of me. Thank you More

by procarebns
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 03, 2025 -

Crest Cadillac responded

Thank you for your kind words! We're so glad to hear that Charles went above and beyond to assist you. We truly appreciate your feedback and are happy to know that you had such a positive experience!

March 31, 2025

The service at Creat was fabulous. Arman was responsive through the check in process and throughout the duration of service. More

by MIZZO1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arman
Report | Print
Apr 03, 2025 -

Crest Cadillac responded

Thank you for your wonderful feedback! We're so glad to hear that you had a fabulous experience and that Arman provided responsive service throughout your visit. We truly appreciate your kind words and look forward to assisting you again in the future!

March 31, 2025

Logan was great! I give him a 10 with out a doubt! Good job Logan! More

by RMINER0903
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Logan
Report | Print
Apr 03, 2025 -

Crest Cadillac responded

Thank you for sharing your experience! We're thrilled to hear that Logan provided top-notch service and earned a perfect 10 from you. We'll be sure to pass along your kind words. Let us know if we can assist you in the future!

March 31, 2025

Great and quick service! Love working with Arman, he provides great customer service. Will recommend 100%. More

by Homero
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arman
Report | Print
Apr 03, 2025 -

Crest Cadillac responded

Thank you for your kind words! We're thrilled to hear you had a great experience with Arman. We appreciate your recommendation and look forward to serving you again in the future!

March 31, 2025

Very helpful staff. Quote was detailed and they explained everything clearly. Work was done quickly and process was very smooth. More

by ANDREWEMORYLOTT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 03, 2025 -

Crest Cadillac responded

Thank you for sharing your experience! We’re glad to hear that our team provided clear explanations and that the process was smooth and efficient for you. We look forward to serving you again in the future!

March 30, 2025

Great customer service. Always a pleasure working with them from the phone call to the service advisor. More

by FOXBUNKER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 02, 2025 -

Crest Cadillac responded

Thank you for your wonderful feedback! We're thrilled to hear that your experience with our team, from the initial phone call to working with the service advisor, was such a positive one. Providing excellent customer service is always our goal, and we appreciate your kind words. We look forward to working with you again soon!

March 30, 2025

Fingers crossed🤞the problem is fixed this time; I realize thinks happen. Arman, my consultant is amazing. More

by slbayes56
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arman
Report | Print
Apr 03, 2025 -

Crest Cadillac responded

Thank you for your patience, and we truly appreciate your understanding. We're glad to hear that Arman provided excellent service, and we hope the issue is resolved to your satisfaction. If you have any further concerns, don't hesitate to reach out.

March 30, 2025

The service reps rarely keep me informed on the status of my car. When I try to schedule an appointment, they are never able to do it on my schedule, it is always on theirs. More

by hmfitzhugh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James Freel
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 30, 2025 -

Crest Cadillac responded

Your feedback is greatly appreciated. Please reach out to our Service Director James Freel at jfreel@vtaig.com to further discuss your concerns.

1
...
9
10
11
...
52