Crest Cadillac - Service Center

Crest Cadillac responded

Thank you for your feedback! We're so glad to hear that you had a positive experience with our courteous service team. It's great to know that you were promptly greeted and that the loaner car was provided as scheduled. We truly appreciate your kind words and look forward to serving you again in the future!

Crest Cadillac responded

Thank you for the great feedback! We're so glad to hear that both our service team and Monica consistently provide excellent service. It's wonderful to know that the drop-off and pickup process has been smooth and easy for you. We truly appreciate your loyalty and look forward to assisting you again in the future!

Crest Cadillac responded

Thank you so much for sharing your experience! We're thrilled to hear that Arman went above and beyond to ensure everything was taken care of and that Big Mike was attentive and thorough when you picked up your vehicle. We truly appreciate your kind words and will be sure to pass along your compliments to both of them. We're grateful for the opportunity to serve you and look forward to assisting you again in the future!

Crest Cadillac responded

Thank you for sharing your feedback! We're so glad to hear that Greg consistently takes great care of you. We truly appreciate your trust and look forward to continuing to serve you in the future!

Crest Cadillac responded

Thank you for your feedback! We're glad to hear that everything else went smoothly with your visit, but we’re sorry to hear your fixed key wasn’t provided when you left. If you haven’t already received your key, please don’t hesitate to reach out—we’d be happy to make sure it gets to you. Thanks again for your review and for giving us the opportunity to assist you!

Crest Cadillac responded

Thank you for your loyalty over the past 10 years and for sharing such kind words about your experience. It's wonderful to hear that our team has consistently provided you with helpful, knowledgeable, and professional service. We're especially glad to know you've built strong relationships with the team members you've worked with—that kind of trust means a lot to us. We truly appreciate your continued support and look forward to serving you for many more years to come.

Crest Cadillac responded

Thank you for your wonderful feedback! We're so glad to hear that Chris was able to step in and get everything sorted out for you right away. We understand how important it is for things to go smoothly, and we're thrilled that Chris made sure you were taken care of and on your way. We appreciate your patience and are grateful for the opportunity to serve you!

Crest Cadillac responded

Thank you for your review and for sharing your experience with us. We're glad to know you received your vehicle back, though we understand that the delay without clear communication may have been frustrating. Keeping our customers informed throughout the process is important to us, and we appreciate you bringing this to our attention. Your feedback helps us improve how we communicate updates, and we’ll make sure it's shared with the appropriate team. We truly value your business and the time you took to provide your thoughts. If you would like to discuss this further, please feel free to reach out to James Freel, Service Director, at jfreel@vtaig.com.

Crest Cadillac responded

Thank you for being a loyal customer and for sharing your positive experience! We’re thrilled to hear that Logan was able to continue providing you with great service. It's always a pleasure to know our long-time customers are satisfied. We appreciate your continued trust in us, and if there's anything else we can assist with, don't hesitate to reach out!

Crest Cadillac responded

Thank you for your kind words! We're so glad to hear that the service team provided you with a great experience and took care of your repair and maintenance needs. We truly appreciate your recommendation and look forward to continuing to serve you in the future!