James Freel

Extremely poor customer service after purchasing a new 2024 Cadillac CT 5 After taking delivery of my new car I received a call from the dealership that my license plates were in and ready for pick up. 2024 Cadillac CT 5 After taking delivery of my new car I received a call from the dealership that my license plates were in and ready for pick up. Unable to return to the dealership, I asked my daughter if she could stop by the dealership and pick up my plates. (Going out of her way taking her daughter to Special Needs School) Later when I went to put the plates on the car, I noticed that there was no bracket on the front of the car to install the plate. Why would the dealer let the vehicle leave the lot without a required part attached to the car. ( Texas law REQUIRES that vehicles displayed from and rear license plate or be subject to $200 in fines) The dealership must know what the motor vehicle laws require. I called the dealership to get an appointment to install the bracket. I was told just display the plate on the dashboard. Later a person named Chris called and left a voicemail (I was on a long distance business call and couldn’t answer his call). Chris left a message that he would call back .Several hours later I called the dealership back and ask to speak to Chris . The phone continued to ring for well over a minute without anyone answering the phone. I hung up and called again. After several more calls a lady answered the phone and said she would forward my call to Chris. Listening to music for several minutes the lady returned to me and informed me that t that Chris was unavailable and she would leave him a note to call me. .That was over TWO DAYS AGO and Chris still has not contacted me. Later in the in afternoon I called the dealership again and asked to speak to the General Manager or the Owner. I was told that is the same person. I waited on hold for a couple of minutes and then I was told that the General Manager/Owner was not available. The lady took my name and number and she would leave the person a note to call me. Two days later still no return call. I think that once you jump the curb, in your new car Cress Cadillac could care less about customers. The next problem I had was that some genius thinks it is a good idea to Super Glue a sticker on the windshield where a toll tag needs to be installed. It took me over an hour to remove the sticker that they had installed. I had to spray a special glue remover several times on the sticker and then take a razor blade and scrape the sticker off in order to place my toll tag in the proper spot. I already had a bill from NTTA because I had not yet received my toll tags. One problem was that the temporary paper plates and my replacement plates that the dealership gave me didn’t match. So more bills until I contacted NTTA with the new plate numbers. Since I was leaving on a business trip and no plates on the front of my vehicle I felt it best that I take a difference from of transportation to avoid any penalty of driving in violation Texas laws. I was able to have my daughter ( after going out of her way talking her Special Needs Child from Prosper to Plano take the car back to the dealership) and have the bracket installed on the car … THAT SHOULD HAVE BEEN INSTALLED BEFORE DELIVERY I am not at all impressed with their service and doubt that I will ever use their service department for any reason. My advice is if you for some reason you purchase a vehicle from Cress Cadillac that you make sure it has been fully serviced to meet all state and federal requirements. More

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Thank you so much Juda! I really appreciate how you went above and beyond to help me secure my dream car! Overall Juda was very knowledgeable about the vehicle I purchased, I really appreciate how you went above and beyond to help me secure my dream car! Overall Juda was very knowledgeable about the vehicle I purchased, he was diligent with paperwork and made the entire process was smooth. I can't recommend enough. More

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This place is a joke! ! I bought a car here and had scratches on it. I was told they were going to fix it. The car was painted and they left over spray all over the back. T ! I bought a car here and had scratches on it. I was told they were going to fix it. The car was painted and they left over spray all over the back. That doesn’t include when I first got the car they tried to tell me they would they would lower my interest rate if I would sign on the extended warranty plans they have that’s kind of fishy because the bank don’t negotiate extended warranty or interest rates !!!!Sad to say, but Clay Cooley has better service than this place.!!!!!! the proof is right there in the pictures so they can’t say I am lying!!! I will be getting a attorney!! More

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We purchased 2 new vehicles and wished we had not purchased from Crest. The service department is a complete failure with a lack of communication, damages caused under their care, and a total lack of purchased from Crest. The service department is a complete failure with a lack of communication, damages caused under their care, and a total lack of respect for the customer experience. If we could help you with any information it would be to say, purchase elsewhere. Don't waste your time and money with Crest. More

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Crest has systematically screwed me for 2 years. After buying 3 cars, Crest has refused to honor the warranty they sold (same company) always siting technicalities . The final straw occurred when I took buying 3 cars, Crest has refused to honor the warranty they sold (same company) always siting technicalities . The final straw occurred when I took my car in for normal.maintenance and they informed me the rear differential ( $4000 repair) was broken. After two weeks Crest conspired to come up with a way neither them or warranty would have to pay. Here is the kicker, both Crest and the warranty company are owned by Bershire Hathaway. i had all service done at Crest and they simply refuse to cover a warranted part. They literally said "your car your responsibility". Don't buy here, go to Sewell, go to a buy here lot, at least you know what you are getting into. I am disgusted More

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I used this dealership for some issues and couldn’t be more impressed with their service and professionalism! They went above and beyond! Special thanks to Shawn Barron and James Freel! more impressed with their service and professionalism! They went above and beyond! Special thanks to Shawn Barron and James Freel! More

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They always strive to make you happy. Service fast and efficient. Body shop communicates well and works with your insurance company. It’s always nice to get a car wash too!!! efficient. Body shop communicates well and works with your insurance company. It’s always nice to get a car wash too!!! More

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I went for 2 vehicle recalls. Service agent answered all questions. I had a short wait until complete and was on my way. Was not a problem questions. I had a short wait until complete and was on my way. Was not a problem More

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All the gentlemen were extremely knowledgeable and professional. I had a great experience and have a great car to show for it!! I would recommend Crest Cadillac to my friends ! professional. I had a great experience and have a great car to show for it!! I would recommend Crest Cadillac to my friends ! More

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Check engine light came on car so I called Shawn Barron to schedule appointment. He got me a loaner and fixed the problem in a couple days. to schedule appointment. He got me a loaner and fixed the problem in a couple days. More

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