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Crest Cadillac - Service Center

Frisco, TX

4.8
518 Reviews
Call Service Center (469) 919-5551

518 Reviews of Crest Cadillac - Service Center

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March 29, 2025

Every time I come into the dealership, My service advisor always make sure that I’m taken care of. He goes above and beyond with excellent service to make sure that all my needs are met before I leave the de More

by Kamelalampkin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Greg
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Apr 01, 2025 -

Crest Cadillac responded

Thank you for sharing your wonderful experience! We're thrilled to hear that Greg continues to go above and beyond to ensure you’re well taken care of. It's always our goal to provide exceptional service, and we’re so glad to know that’s been your experience with us. We truly appreciate your continued trust and look forward to serving you again soon!

March 29, 2025

Very good ! Same day service very friendly and efficient, good quality work and hospitality. Clean environment More

by KENNY35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 01, 2025 -

Crest Cadillac responded

Thank you for the great feedback! We're thrilled to hear you had a positive experience with our team. It's wonderful to know that you were pleased with the service, quality of work, and the environment. We look forward to serving you again!

March 28, 2025

Logan was outstanding as always him and his team did a outstanding job on my Cadillac. I always recommend Crest Cadillac for service when people ask me where do I service my car. More

by Larrwenn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 31, 2025 -

Crest Cadillac responded

It's wonderful to hear that Logan and his team consistently provide you with outstanding service on your Cadillac! We're delighted to hear that you always recommend us to others. We appreciate your loyalty and your kind words. It's fantastic to know that our service team is meeting your high expectations. Thank you for sharing your positive feedback, and we look forward to seeing you next time!

Apr 03, 2025 -

Larrwenn responded

Been using Crest Cadillac department for over 3 years Logan and team have always taken great care of me we recommend Crest Cadillac.

March 28, 2025

Great service from Omar, business manager and Bryan in service … they handled all questions and did so in a timely fashion More

by STEVEPIRO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Schuyler Crouch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Omar Elwir
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 31, 2025 -

Crest Cadillac responded

It's wonderful to hear you received great service from Omar, Bryan and other members of our team! We're pleased that they addressed all your questions promptly and efficiently. We understand that timely and thorough communication is crucial, and we're glad they provided that for you. Thank you for sharing your positive experience, we look forward to seeing you next time!

March 28, 2025

Crest Cadillac Service department did a great job on servicing my Escalade. I had a oil change, 21 point inspection and my brake computer was reprogram. They detailed it and washed it. The Escalade look More

by hmilliner0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris was also nice while Shawn off.
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Mar 31, 2025 -

Crest Cadillac responded

It's fantastic to hear that our Service department did such a thorough job on your Escalade! We're pleased that the oil change, 21-point inspection, and brake computer reprogramming were completed to your satisfaction. We're also glad you appreciated the detailing and wash. We understand that those extra touches can make a difference. And a special thank you to Shawn, we're glad he provided great service! We appreciate you taking the time to share your positive experience and look forward to seeing you next time.

March 28, 2025

Logan was very helpful and explained the procedures for my repair very well and quickly More

by KIM76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 31, 2025 -

Crest Cadillac responded

It's great to hear that Logan was so helpful and provided clear and quick explanations regarding your repair procedures! We're glad he was able to make the process smooth for you. We appreciate you taking the time to share your positive experience, and we look forward to seeing you next time!

March 28, 2025

Shawn delivered all of my request as promised. The ride share home and return was quick. Service was outstanding. More

by lonniemckenzie01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shawn Baron
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Mar 31, 2025 -

Crest Cadillac responded

It's fantastic to hear that Shawn delivered on all your requests as promised! We're also glad the ride-share service was prompt and that you found the overall service outstanding. We strive to provide reliable and efficient service, and we're pleased that we met your expectations. Thank you for sharing your positive experience and we look forward to seeing you next time!

March 28, 2025

Wonderful experience with Creat Cadillac staff and Complimentary Guest Services. Love to visit this show room. More

by Siva Kumar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 31, 2025 -

Crest Cadillac responded

It's wonderful to hear you had such a positive experience with our staff and our complimentary guest services! We're delighted that you enjoy visiting our showroom. We strive to create a welcoming and enjoyable atmosphere for all our guests. Thank you for sharing your feedback, and we look forward to seeing you next time!

March 28, 2025

I am writing to commend Shawn for his exceptional service. His excellent communication and timely vehicle servicing have consistently exceeded my expectations. Shawn's professionalism and attention t More

by SONNY.ESTRADA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn of Service
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Mar 31, 2025 -

Crest Cadillac responded

It's wonderful to hear about your consistently positive experiences with Shawn! We're delighted that his excellent communication and timely vehicle servicing have exceeded your expectations. We truly value Shawn's professionalism and attention to detail, as they contribute significantly to a seamless customer experience. We'll be sure to pass along your kind words and gratitude to Shawn. We appreciate you taking the time to recognize his hard work and dedication. Thank you for sharing your feedback.

March 27, 2025

I was provided quality service and was treated very respectfully by bother the service team and the advisors. More

by ONEALL
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 28, 2025 -

Crest Cadillac responded

Thank you for sharing your experience! We're thrilled to hear you received quality service and were treated with respect by both our service team and advisors. Providing excellent customer care is always our top priority, and we’re so glad it showed. We look forward to serving you again in the future!

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