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Crest Cadillac - Service Center

Frisco, TX

4.8
518 Reviews
Call Service Center (469) 919-5551

518 Reviews of Crest Cadillac - Service Center

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March 25, 2025

Entire dealership is top notch from Sales to Service. Chris and Chris thanks. I'll be getting my next Caddy there as well. More

by AV-Dave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Rucker
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 26, 2025 -

Crest Cadillac responded

Thank you for your kind words! We're thrilled to hear that you had a top-notch experience with both our sales and service teams. Chris and Chris will appreciate the shoutout! We look forward to helping you with your next Cadillac when the time comes.

March 23, 2025

Great customer service. . the issues with my car were corrected.and car was returned back to me washed. More

by MARYCAROLYN.SNIDER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 24, 2025 -

Crest Cadillac responded

Thank you for your positive feedback! We’re so glad to hear that your car’s issues were addressed and that it was returned to you in great condition, washed and all. We truly appreciate your trust and are happy to know you had a great experience with our service. If you need anything in the future, don’t hesitate to reach out!

March 22, 2025

Shawn Barron is my service advisor. He always provides excellent customer service. He updates me throughout the day. More

by RBURNS5480
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shawn Barron
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Mar 24, 2025 -

Crest Cadillac responded

Thank you for sharing your experience! We're so glad to hear that Shawn Barron consistently provides excellent customer service and keeps you updated throughout the day. We truly appreciate your feedback and look forward to continuing to provide you with great service in the future!

March 22, 2025

Great service experience! Excellent customer service. Timely service performance. I was updated throughout the day. More

by RBURNS5480
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shawn Barron
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Mar 24, 2025 -

Crest Cadillac responded

Thank you for your positive feedback! We’re thrilled to hear that you had a great service experience and received excellent customer service. It’s great to know that the service was timely and that you were kept updated throughout the day. We truly appreciate your trust and look forward to assisting you again in the future!

March 22, 2025

Have bought several cars from Crest over the years and we’ve always received Great customer service on every service visit. More

by JMVOELKNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Monica
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Mar 24, 2025 -

Crest Cadillac responded

Thank you for your continued trust! We're thrilled to hear that you've had great experiences with us over the years. We look forward to serving you again for all your future vehicle needs!

March 21, 2025

Wow, Crest is THE place to buy your next Cadillac. EVERYONE is so helpful, even when it’s not their specific job! And my salesman, Jordan Naemi, is amazing. I bought 2 CT4s 7 months ago. Took one i More

by TWEETY B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Naemi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 24, 2025 -

Crest Cadillac responded

Thank you for your amazing review! We’re thrilled to hear that your experience with Jordan Naemi has been so positive, from your initial purchase to your recent trade. It’s great to know that Jordan and the team have consistently gone above and beyond to make sure you’re taken care of. We truly appreciate your continued trust in us and are glad we could make your experience seamless and enjoyable. We look forward to assisting you again in the future!

March 21, 2025

My appointment was at 7:30 AM and when I arrived at 7:05 AM I was processed right away. I was my first time to work with Chris as a service advisor and he was very thorough explaining about my brake respons More

by PATCARBERRY48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
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Mar 24, 2025 -

Crest Cadillac responded

We appreciate you sharing your experience! It’s great to hear that Chris provided thorough explanations and addressed your concerns about your brakes. We’re glad your visit was efficient and look forward to assisting you again in the future.

March 21, 2025

Excellent service at this facility. My favorite service advisor is Shawn, who has worked with me for over 12 years ever since my first Cadillac vehicle. More

by WENXIONG_HU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Barron
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Mar 24, 2025 -

Crest Cadillac responded

Thank you for your kind words! We're so glad to hear that Shawn has consistently provided you with excellent service over the years. It’s wonderful to have customers like you who trust us with your Cadillac needs. We truly appreciate your loyalty, and we'll make sure to pass along your compliments to Shawn. We look forward to continuing to serve you for many more years!

March 21, 2025

Friendly fast and efficient. Service was done on time and all items were handled correctly the first time. More

by KB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ty King
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Mar 24, 2025 -

Crest Cadillac responded

Thank you for your positive feedback! We're glad to hear that your service experience was fast, efficient, and handled correctly the first time. We appreciate your trust in us and look forward to serving you again in the future!

March 21, 2025

James Freel has always been there to care for my family and friends with excellence! More

by ROB@LANDMARKTEXAS.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 24, 2025 -

Crest Cadillac responded

Thank you for your kind words! We're thrilled to hear that James has consistently provided excellent service to you and your loved ones. We truly appreciate your trust in us and look forward to continuing to serve you!

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