Crest Cadillac - Service Center

Crest Cadillac responded

It's wonderful to hear that you had a positive service experience! We truly appreciate you taking the time to share your feedback. It's always our goal to ensure our customers feel well-cared for and informed throughout the service process, and we're glad to know we achieved that for you. We value your business and hope to see you again for any future automotive needs.

Crest Cadillac responded

Thank you for sharing such a detailed and thoughtful review! We're so glad to hear that your experience—from spotting the tire sale to picking up your freshly cleaned vehicle—was smooth and satisfying. It’s great to know that Shawn provided clear communication and helped coordinate everything efficiently, including the convenient key drop and Lyft pickup. We're happy the service was completed even earlier than expected and that you appreciated the extra touch of getting your car back clean. We truly value your loyalty and look forward to welcoming you back—be sure to keep an eye out for more great service offers!

Crest Cadillac responded

Thank you for taking the time to share your positive experience! We're so glad to hear that Logan has been consistently helpful and able to solve any issues you've had. We’re lucky to have him on our team, and your feedback means a lot. We’ll be sure to pass along your kind words to Logan—he’ll be thrilled to know his efforts are appreciated!

Crest Cadillac responded

Thank you for your wonderful feedback! We're so glad to hear that Logan and the entire service management team, including the valets and billing staff, provided you with an exceptional experience. We truly appreciate your kind words and are thrilled that everything went smoothly for you. Your satisfaction is our top priority, and we're grateful for your trust in our team!

Crest Cadillac responded

Thank you for your feedback! We’re glad to hear that the issue was addressed promptly and that the temporary fix was put in place with professionalism and a positive attitude. Providing effective solutions while maintaining a pleasant experience is always our goal. We appreciate your trust and are here if you need any further assistance!

Crest Cadillac responded

Thank you for your great feedback! We're so glad to hear that your experience was smooth and efficient from start to finish. It's wonderful to know that our team provided courteous service and that you were comfortable while waiting. We're also happy to hear you left with a new tire and a clean car! We truly appreciate your kind words and look forward to assisting you again in the future.

Crest Cadillac responded

Thank you for your kind words! We're so pleased to hear that Shawn consistently provides you with a top-notch service experience. It’s great to know that his professionalism and accommodating nature make each visit a positive one. We truly appreciate your continued trust in our service department and look forward to serving you again in the future!

Crest Cadillac responded

Thank you for your feedback! We're so glad to hear that Bryan took excellent care of both you and your XT5. It's wonderful to know that our service department has earned your continued trust. We truly appreciate your loyalty and look forward to taking care of your vehicle for many more visits to come!

Crest Cadillac responded

Thank you for your feedback and for your continued trust! We're thrilled to hear that our service has consistently exceeded your expectations. We appreciate your suggestion about offering additional refreshments, especially for longer visits, and will definitely take it into consideration to improve the experience for our guests. Your input is valuable, and we look forward to continuing to provide excellent service for you!

Crest Cadillac responded

Your feedback is greatly appreciated. Please contact our service director James Freel at jfreel@vtaig,com to further discuss your concern.