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Crest Cadillac - Service Center

Frisco, TX

4.8
587 Reviews
Call Service Center (469) 919-5551

587 Reviews of Crest Cadillac - Service Center

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April 08, 2025

Crest service department is top notch. The service manager Logan McPherson is the best in the business. Always makes the service experience enjoyable. When he’s not available Greg Vetra More

by CHRISTLITTLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Logan McPherson, Greg Vetrano
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Apr 09, 2025 -

Crest Cadillac responded

Thank you for your wonderful feedback! We’re thrilled to hear that Logan and Greg have consistently provided you with excellent service. It’s great to know that their dedication and commitment make each visit enjoyable. We’re fortunate to have such a skilled team, and we truly appreciate your recognition of their efforts. Your continued trust in our service department means a lot to us!

April 08, 2025

They make things convenient and work for the customer. We appreciate Logan and his attention to detail. More

by GBSTOGNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 09, 2025 -

Crest Cadillac responded

Thank you for your kind words! We’re thrilled to hear that our team, especially Logan, has made things convenient for you and that his attention to detail stood out. We always aim to put our customers first, and it’s wonderful to know that you had such a positive experience. We truly appreciate your feedback and look forward to serving you again!

April 08, 2025

My experience was very positive. I needed fast and efficient service, and that is what I got. More

by jplay2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Logan
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Apr 09, 2025 -

Crest Cadillac responded

Thank you for your feedback! We're so glad to hear that you had a positive experience and that we were able to meet your need for fast and efficient service. Providing timely and effective solutions is always our priority, and we're happy we could deliver. We appreciate your trust and look forward to assisting you again in the future!

April 07, 2025

Awesome service Logan is so nice and helpful. Your service team always does a fantastic job. Thanks so much for excellent service More

by VIC11303
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Logan McPherson
Report | Print
Apr 08, 2025 -

Crest Cadillac responded

Thank you for the wonderful feedback! We're thrilled to hear that Logan and our service team consistently provide excellent service. It’s great to know you feel well taken care of, and we truly appreciate your kind words. We're always here to help, and we look forward to serving you again in the future!

April 07, 2025

The Crest service department provided excellent service, Greg V. went above and beyond, highly recommended. More

by MROSWALD1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Vetrano
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Apr 08, 2025 -

Crest Cadillac responded

Thank you for the great feedback! We're so glad to hear that Greg V. and our service team went above and beyond to provide you with excellent service. It means a lot to us that you had such a positive experience, and we truly appreciate your recommendation. If you need anything else, don't hesitate to reach out!

April 06, 2025

It took a couple hours to get my car back from the service department, but they provided me a loaner so there was no inconvenience. I really appreciated that. More

by tuttisharon21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 07, 2025 -

Crest Cadillac responded

Thank you for sharing your experience! We're glad to hear that the loaner car made the wait more convenient for you. We strive to make service visits as smooth as possible, and we appreciate your understanding. If you need anything else, don't hesitate to reach out!

April 05, 2025

Friendly efficient car loaner staff and service team was exceptional. The car detail services did a fantastic job job my 2011 SRX looking like a 2025 model Thank you Team More

by johnmilarski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 07, 2025 -

Crest Cadillac responded

Thank you for the kind words! We're so glad to hear that our loaner and service teams made a great impression with their friendly and efficient support. It’s especially exciting to know that the detail team helped your 2011 SRX shine like a 2025 model—that’s quite the compliment! We truly appreciate your feedback and look forward to serving you again.

April 05, 2025

The Crest Service department provides excellent customer service, specifically Greg V, very responsive, fourth coming and proactive with required maintenance, thanks. More

by Tim Taylor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 07, 2025 -

Crest Cadillac responded

Thank you for your kind words! We’re so glad to hear that Greg and the Service team provided you with excellent service. It’s always our goal to be responsive, proactive, and transparent with our customers, and we’re happy to see that reflected in your experience. We appreciate your feedback and look forward to continuing to assist you in the future!

April 04, 2025

Very courteous, prompt, clean waiting room, service advisor ( Greg) was informative on the time of completion, and met all of my expectations. Definitely a ten across the board. More

by rick@p2emulsions.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service advisor was Greg
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Apr 07, 2025 -

Crest Cadillac responded

Thank you for your kind feedback! We're thrilled to hear that you had a positive experience and that Greg, along with our team, was able to meet all your expectations. It’s great to know that our clean waiting room, prompt service, and clear communication made your visit enjoyable. We truly appreciate your perfect rating and look forward to continuing to serve you in the future!

April 03, 2025

I have been a customer for over 10 years. Always a good experience in the service department. Keep up the good work. More

by bprice50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bret Bonin
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Greg
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Apr 04, 2025 -

Crest Cadillac responded

Thank you for being such a loyal customer! We truly appreciate your continued trust in our service department over the years. It's great to hear that you've consistently had a positive experience, and we’ll keep working hard to maintain that. Thanks again for your support!

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