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Crest Cadillac - Service Center

Frisco, TX

4.7
799 Reviews
Call Service Center (469) 919-5551

799 Reviews of Crest Cadillac - Service Center

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June 23, 2025

Always had a good experience with Crest Cadillac Service. Chris did an excellent job with my vehicle. Completely Satisfied! More

by rcort19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Schuyler Crouch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris
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Jun 24, 2025 -

Crest Cadillac responded

We’re thrilled to hear about your positive experience with our service team! Chris will be delighted to know his efforts made a difference. Thank you for your kind words and for choosing us for your vehicle needs!

June 23, 2025

Simple oil change and battery replacement took 4 days! And I’m not mentioning the outrageous price for this simple maintenance More

by TexMan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shaun
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Jun 23, 2025 -

Crest Cadillac responded

Your feedback is greatly appreciated. Please reach out to our service director James Freel at jfreel@vtaig.com to further discuss your concerns.

June 22, 2025

Service was great and completed quickly! The service personnel are very nice. Thank you very much? More

by Sky76063
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 24, 2025 -

Crest Cadillac responded

Thank you for your fantastic feedback! We're thrilled to hear you had a great experience with our service team. Your appreciation means a lot to us, and we're always here to provide top-notch service. Looking forward to seeing you again!

June 22, 2025

Bryan was great and easy to work with. He helped me navigate though the things my vehicle needed and got me in and out. More

by JPM185
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan in service
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Jun 24, 2025 -

Crest Cadillac responded

Thank you for the fantastic feedback! We're thrilled to hear Bryan provided excellent service and made your experience smooth. Your satisfaction is our priority, and we look forward to assisting you again in the future!

June 22, 2025

Logan is the best! Super responsive and helpful no matter what comes up for service. More

by TSHEAKS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Logan McPherson
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Jun 24, 2025 -

Crest Cadillac responded

Thank you for the fantastic feedback! We're thrilled to hear that Logan provided you with such excellent service. Our team is always here to help, and we appreciate your support!

June 22, 2025

My service advisor Brian Oldham did a great job. Everything went smoothly. What else do you want me to say. More

by sgp10161
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 24, 2025 -

Crest Cadillac responded

Thank you for your fantastic feedback! We're thrilled to hear that Brian provided you with smooth and excellent service. Your satisfaction is our priority, and we appreciate you taking the time to share your experience.

June 21, 2025

I always have the best experience with Crest Frisco, and trust them with my vehicle. More

by ASMARTMILLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Logan McPherson
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Jun 23, 2025 -

Crest Cadillac responded

Thank you for your fantastic review! We're thrilled to hear that you consistently have great experiences with us. Your trust means a lot, and we look forward to continuing to provide excellent service for your vehicle!

June 21, 2025

Great and friendly service! Thank you for always being honest about what is happening with my vehicle and giving me options More

by thuloann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 23, 2025 -

Crest Cadillac responded

Thank you! We're thrilled to hear you had a great experience with our team. Honesty and transparency are important to us, and we're glad you felt that during your visit. We appreciate your support!

June 20, 2025

Friendly service, timely work completion. Respectful and customer friendly. Service Advisor Monica Toombs is the absolute best. She makes the customer experience great each visit. More

by JCRIM1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monica Toombs
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Jun 23, 2025 -

Crest Cadillac responded

Thank you for the fantastic feedback! We're thrilled to hear about your positive experience and appreciate your shout-out to Monica. Our team is dedicated to providing excellent service, and your kind words motivate us to keep up the good work!

June 20, 2025

Logan is always responsive and helps with any situation we are in. I will always use Logan for any vehicle issues! More

by jghows
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Arreaga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 23, 2025 -

Crest Cadillac responded

Thank you for the fantastic feedback! We're thrilled to hear that Logan consistently provides you with great support. Your trust means a lot to us, and we’re here to assist you anytime you need.

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