Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Crest Cadillac - Service Center

Frisco, TX

4.8
607 Reviews
Call Service Center (469) 919-5551

607 Reviews of Crest Cadillac - Service Center

Sort by
June 09, 2025

It was informative and helpful. I appreciate you guys for getting everything done in one day. More

by shirley5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caleb Brosin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Myles Bates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kodie Cadenhead
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Riedl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Schuyler Crouch
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Kluber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Monica who was amazing.
Report | Print
Jun 12, 2025 -

Crest Cadillac responded

Thank you for your great feedback, Shirley! We're thrilled to hear that you found our service informative and efficient. Our team works hard to ensure a smooth experience, and it's wonderful to know we met your expectations in getting everything done in one day!

June 09, 2025

Crest Cadillac is the best at its service and sales. They are quick and don't make you wait for long hours and no hidden costs. More

by ABBAS MOHAMMED
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Schuyler Crouch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Glenn Young
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Monica
Report | Print
Jun 12, 2025 -

Crest Cadillac responded

Thank you for your fantastic review! We're thrilled to hear that you had such a positive experience with our service and sales teams. We strive for efficiency and transparency, and it’s great to know we hit the mark for you!

June 09, 2025

Service took a little longer than expected, but overall it was a great experience. Staff is very friendly and helpful. More

by MONIQUEMSMITH27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samuel Dixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 13, 2025 -

Crest Cadillac responded

Thank you for your feedback! We're glad to hear you had a great experience and appreciated our friendly staff. We’re continuously working to improve our service speed, and your input helps us do just that. We look forward to seeing you again!

June 09, 2025

The work was done in a timely manner. The staff was pleasant and the waiting room was clean. More

by Brent,Gayle
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 13, 2025 -

Crest Cadillac responded

Thank you, Brent! We’re thrilled to hear you had a great experience with our team. Timeliness and cleanliness are priorities for us, and it's fantastic to know they made a positive impact during your visit. We appreciate your feedback!

June 08, 2025

My Service Advisor, Greg is awesome and ensures I understand all repairs and associated costs. More

by Dexter Lee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg
Report | Print
Jun 12, 2025 -

Crest Cadillac responded

Thank you, Dexter! We're thrilled to hear that Greg provided you with excellent service and clear communication. Our team is dedicated to ensuring a great experience, and your feedback means a lot to us. Looking forward to serving you again!

June 08, 2025

Monica, the service tech spoke politely and direct. She was very kind and compassion. I was comfortable with Cadillac service and they did a good job. Thank you Monica! More

by CYNT_PUMPKIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 12, 2025 -

Crest Cadillac responded

We’re thrilled to hear about your positive experience with Monica! Our team always strives to provide exceptional service, and it’s wonderful to know that you felt comfortable and cared for. Thank you for sharing your feedback!

June 08, 2025

We had great service from Greg! Very professional and took the time to explain everything. Highly recommend. More

by None
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg
Report | Print
Jun 12, 2025 -

Crest Cadillac responded

Thank you for the wonderful feedback! We're thrilled to hear that Greg provided you with such professional service and took the time to ensure you were informed. Your recommendation means a lot to us!

June 08, 2025

I have depended for many years on Crest for keeping my Cadillac in top shape, and am pleased with their service: the courtesy of the management, the clear explanation of the work to be performed and the s More

by KRKRISHNAN007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 12, 2025 -

Crest Cadillac responded

Thank you for your wonderful review! We're thrilled to hear about your positive experiences with our team and the quality of service you've received. Your trust in us for years means a lot, and we look forward to continuing to keep your Cadillac in top shape!

June 08, 2025

Wonderful service - and very attentive in giving me updates on how far along my car was into the maintenance and when it would be done.! More

by CLARISSA.LUCKEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 12, 2025 -

Crest Cadillac responded

Thank you for your fantastic review, Clarissa! We’re thrilled to hear you had a wonderful experience and appreciated the updates during your car's maintenance. Our team is dedicated to providing excellent service, and your feedback means a lot to us!

June 08, 2025

We called Monica she answered and said for me to come in and she explained what was the reason for the tape to be on top of my car. She explained and corrected the issue immediately, thanks Monica More

by BRSTONE22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Monica Tomb
Report | Print
Jun 12, 2025 -

Crest Cadillac responded

We're thrilled to hear about your positive experience with Monica! Our team always aims to provide clear communication and prompt solutions. Thank you for sharing your feedback and for choosing us!

1
2
3
...
61