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Crest Cadillac - Service Center

Frisco, TX

4.7
799 Reviews
Call Service Center (469) 919-5551

799 Reviews of Crest Cadillac - Service Center

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June 19, 2025

Always treated with courtesy and respect Professional and knowledgeable team Work done efficiently and correctly More

by Baileys
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caleb Brosin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shawn in service
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Jun 23, 2025 -

Crest Cadillac responded

Thank you, Baileys! We’re thrilled to hear about your positive experience. Our team takes pride in providing professional service and ensuring every visit is efficient. Your feedback motivates us to keep delivering our best!

June 19, 2025

Great service always working with Crest Cadillac. The service dept gets us in and out quickly, keeping us updated through the process. More

by EKAIWOT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arman, Bryan
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Jun 23, 2025 -

Crest Cadillac responded

Thanks for the fantastic feedback! We're thrilled to hear that you consistently experience efficient service and effective communication. Your satisfaction is our priority, and we look forward to serving you again soon!

June 19, 2025

Everything went smoothly and I was kept informed as maintenance was completed. Wait time was as expected. More

by GREGGTOCCI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Greg Vetrano and Logan
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June 19, 2025

There is NO more noise coming from my dash anymore. The NO content has come back and that means i can't use buttons on steering wheel and have to use the dash to change songs etc. More

by RBUCHANAN3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Barron
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Jun 23, 2025 -

Crest Cadillac responded

Thanks for sharing your experience! We're thrilled to hear the noise issue has been resolved. If you have any more feedback or need assistance, feel free to reach out to James Freel, our Service Director, at jfreel@vtaig.com.

June 19, 2025

What Others Say Everything went smoothly and I was kept informed as maintenance was completed. Wait time was as expected. More

by bob@predrywall.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 20, 2025 -

Crest Cadillac responded

Thank you for your fantastic feedback! We're thrilled to hear that your experience was smooth and that you felt informed throughout the maintenance process. Your satisfaction is our priority, and we appreciate your support!

June 18, 2025

Excellent service. Everyone was super professional. Everyone was efficient. Was very grateful I was able to get a loaner. More

by JOHNGLASER2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 19, 2025 -

Crest Cadillac responded

Thanks for the fantastic feedback! We're thrilled to hear you had a great experience with our team and appreciated the loaner service. Your satisfaction is our priority, and we look forward to serving you again!

June 18, 2025

Shawn always take excellent care of all of my needs. His communication is excellent and prompt. I love the service department at Crest! More

by Marjorie2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shawn Baron
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Jun 19, 2025 -

Crest Cadillac responded

Thank you for the fantastic feedback! We're thrilled to hear that Shawn has provided you with excellent service and communication. Our service department is dedicated to ensuring a great experience for all our customers. We appreciate your support!

June 17, 2025

I received quality care during my service appointment at Crest Cadillac. Everyone was helpful and professional! More

by Lissacrawford
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Schuyler Crouch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ty King. Service Co-ordinator. 5 STAR
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June 17, 2025

Great service! Excellent communication, prompt and courteous. Love that my Escalade comes back detailed. Well done! More

by amccue36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Arreaga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Blake and chase ybarra
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Jun 19, 2025 -

Crest Cadillac responded

Thank you for your fantastic feedback! We're thrilled to hear that you enjoyed our service and communication. We take pride in making sure your Escalade looks its best. Looking forward to serving you again!

June 17, 2025

Chris was very helpful and responsive! The team made sure to have our vehicle ready on the date they gave. More

by A. Brown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Brintnall
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Jun 19, 2025 -

Crest Cadillac responded

Thank you! We're thrilled to hear about your positive experience with Chris and our team. We always strive to provide excellent service and ensure everything is ready for our customers. We appreciate your feedback!

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