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Crest Cadillac - Service Center

Frisco, TX

4.8
664 Reviews
Call Service Center (469) 919-5551

664 Reviews of Crest Cadillac - Service Center

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March 28, 2025

Great service from Omar, business manager and Bryan in service … they handled all questions and did so in a timely fashion More

by STEVEPIRO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Schuyler Crouch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Omar Elwir
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 31, 2025 -

Crest Cadillac responded

It's wonderful to hear you received great service from Omar, Bryan and other members of our team! We're pleased that they addressed all your questions promptly and efficiently. We understand that timely and thorough communication is crucial, and we're glad they provided that for you. Thank you for sharing your positive experience, we look forward to seeing you next time!

March 28, 2025

Logan was outstanding as always him and his team did a outstanding job on my Cadillac. I always recommend Crest Cadillac for service when people ask me where do I service my car. More

by Larrwenn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 31, 2025 -

Crest Cadillac responded

It's wonderful to hear that Logan and his team consistently provide you with outstanding service on your Cadillac! We're delighted to hear that you always recommend us to others. We appreciate your loyalty and your kind words. It's fantastic to know that our service team is meeting your high expectations. Thank you for sharing your positive feedback, and we look forward to seeing you next time!

Apr 03, 2025 -

Larrwenn responded

Been using Crest Cadillac department for over 3 years Logan and team have always taken great care of me we recommend Crest Cadillac.

March 28, 2025

Wonderful experience with Creat Cadillac staff and Complimentary Guest Services. Love to visit this show room. More

by Siva Kumar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 31, 2025 -

Crest Cadillac responded

It's wonderful to hear you had such a positive experience with our staff and our complimentary guest services! We're delighted that you enjoy visiting our showroom. We strive to create a welcoming and enjoyable atmosphere for all our guests. Thank you for sharing your feedback, and we look forward to seeing you next time!

March 28, 2025

Logan was very helpful and explained the procedures for my repair very well and quickly More

by KIM76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 31, 2025 -

Crest Cadillac responded

It's great to hear that Logan was so helpful and provided clear and quick explanations regarding your repair procedures! We're glad he was able to make the process smooth for you. We appreciate you taking the time to share your positive experience, and we look forward to seeing you next time!

March 28, 2025

Shawn delivered all of my request as promised. The ride share home and return was quick. Service was outstanding. More

by lonniemckenzie01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shawn Baron
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Mar 31, 2025 -

Crest Cadillac responded

It's fantastic to hear that Shawn delivered on all your requests as promised! We're also glad the ride-share service was prompt and that you found the overall service outstanding. We strive to provide reliable and efficient service, and we're pleased that we met your expectations. Thank you for sharing your positive experience and we look forward to seeing you next time!

March 27, 2025

I was provided quality service and was treated very respectfully by bother the service team and the advisors. More

by ONEALL
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 28, 2025 -

Crest Cadillac responded

Thank you for sharing your experience! We're thrilled to hear you received quality service and were treated with respect by both our service team and advisors. Providing excellent customer care is always our top priority, and we’re so glad it showed. We look forward to serving you again in the future!

March 27, 2025

Logan always takes great care of us and makes sure all is completed correctly. He truly cares about his customers. More

by KATINAREAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Logan
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Mar 31, 2025 -

Crest Cadillac responded

We are so pleased to hear that Logan consistently provides you with great care. It's wonderful that he ensures everything is completed correctly and that his genuine care for his customers shines through. We truly value his dedication and your continued patronage. Thank you for sharing your positive experience.

March 27, 2025

Logan is amazing to work with. Always helpful and knowledgeable. Always gets everything done and answers any questions I have. More

by LILAHAMMAD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Logan
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Mar 28, 2025 -

Crest Cadillac responded

Thank you for the wonderful feedback! We're so glad to hear that Logan has been helpful and knowledgeable throughout your experience. It's great to know he always makes sure everything gets done and answers all your questions. We truly appreciate your trust and look forward to working with you again in the future!

March 26, 2025

Shawn made sure everything was done right on my car. He did a great job. More

by CARLENE1234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn
Report | Print
Mar 28, 2025 -

Crest Cadillac responded

Thank you for your feedback! We're glad to hear that Shawn ensured everything was done right on your car. We appreciate your kind words and look forward to assisting you again in the future!

March 26, 2025

Excellent service and efficiency. Was able to track my vehicle progress through completion. All recommended services were thoroughly explained. More

by monte860
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryon Oldham—Service Dept
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Mar 28, 2025 -

Crest Cadillac responded

Thank you for your positive feedback! We're glad to hear that you were satisfied with the service, efficiency, and the ability to track your vehicle's progress. We also appreciate that the recommended services were clearly explained. We look forward to assisting you again in the future!

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