Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Crest Cadillac - Service Center

Frisco, TX

4.8
527 Reviews
Call Service Center (469) 919-5551

527 Reviews of Crest Cadillac - Service Center

Sort by
February 03, 2025

Shawn Barron is wonderful always helpful always has good advice. Job well done by the mechanic's also . Thank you all . More

by BOOTSTOPRANCHDOG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 05, 2025 -

Crest Cadillac responded

Thank you for your kind words! We're so glad to hear that Shawn Barron has been consistently helpful and provided great advice. We’ll be sure to pass along your appreciation to the mechanics as well. We're thrilled that you're satisfied with the service, and we truly appreciate your support. We look forward to serving you again!

February 02, 2025

Crest service do a great job taking care of my car and getting it done quickly and completely. More

by Rnickell1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Logan
Report | Print
Feb 04, 2025 -

Crest Cadillac responded

Thank you for your feedback! We’re so glad to hear that we have been able to take care of your car quickly and thoroughly. Providing efficient and complete service is our priority, and we appreciate your trust in us. We look forward to serving you again in the future!

February 01, 2025

It was great problem with my car was resolved in a timely manner. Thank you. More

by amyescamilla1201
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bret Bonin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris
Report | Print
Feb 03, 2025 -

Crest Cadillac responded

Thank you for your feedback! We’re glad to hear that your car issue was resolved quickly and to your satisfaction. If you need anything else, feel free to reach out!

February 01, 2025

Working with Crest Cadillac in Frisco is just so easy! From scheduling to communications, I always feel confident that my car is being taken care of!! More

by DaL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juda Shamay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 03, 2025 -

Crest Cadillac responded

Thank you for sharing your positive experience! We’re thrilled to hear that you’ve had such an easy and confident experience. We take pride in providing seamless service and ensuring your car is well taken care of. We look forward to continuing to serve you in the future!

February 01, 2025

Logan is amazing! ! He got me right in and had me a rental ready to go. Service was fast, and truly the best costumer service!! More

by Lindsey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Logan
Report | Print
Feb 04, 2025 -

Crest Cadillac responded

Thank you for your kind words! We're thrilled to hear that Logan provided you with such a seamless experience, getting you in quickly and ensuring a rental was ready for you. Providing fast service and top-notch customer care is what we strive for, and we’re glad Logan delivered. We appreciate your support and look forward to serving you again in the future!

February 01, 2025

Aman consistently provides top tier service. You worked with speed and efficiency to help me. More

by jameszette7
Recommend Dealer
Yes
Employees Worked With
Aman
Report | Print
Feb 04, 2025 -

Crest Cadillac responded

Thank you for your kind words! We're thrilled to hear that Aman consistently delivers top-tier service with speed and efficiency. Providing a seamless and positive experience is what we strive for, and we're glad Aman made that happen for you. We appreciate your support and look forward to serving you again!

January 31, 2025

Greg Vetrano was our service advisor and was slow to respond and not forthcoming. It was not the Cadillac luxury experience I would expect when there was a 3% fee to use my credit card. The aftermarket More

by CTSVOWNER
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James Freel
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 31, 2025 -

Crest Cadillac responded

Your feedback is greatly appreciated. Please contact our service director James Freel at jfreel@vtaig.com to further discuss your concerns.

January 31, 2025

Crest Collision is amazing ! They are very friendly and care about their customers . They keep you informed every step of the process for getting your car back on the road . More

by WZTCW8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lincoln , was the service employee that help me and kept me informed of my vehicle
Report | Print
Feb 03, 2025 -

Crest Cadillac responded

Thank you for your fantastic review! We’re thrilled to hear that you had such a positive experience. Keeping our customers informed and providing friendly, caring service is always our goal, and we’re happy to know we met your expectations. If you ever need anything in the future, feel free to reach out to us. We look forward to serving you again!

January 31, 2025

Service was great. Ty king took very great care of me on my first service. Thank you. More

by bblackwell71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 03, 2025 -

Crest Cadillac responded

Thank you for your feedback! We're thrilled to hear that your first service experience was great and that Ty King took excellent care of you. We truly appreciate your business, and if you need anything else, don’t hesitate to reach out!

January 31, 2025

When I got there, there was an issue with my reservation, however, I was treated as if everything was in working. Met with my service advisor (Logan McPherson) and he got the normal maintenance services sch More

by scotttx1953
Workmanship
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 03, 2025 -

Crest Cadillac responded

Thank you for sharing your experience! We're glad to hear that despite the initial reservation issue, Logan McPherson was able to assist you and make the process smooth. It's great that the maintenance and repair work were handled efficiently, and that the ride arrangement made your visit more convenient. We truly appreciate your feedback! Let us know if there’s anything else we can do for you in the future.

1
...
26
27
28
...
53