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Crest Cadillac - Service Center

Frisco, TX

4.7
800 Reviews
Call Service Center (469) 919-5551

800 Reviews of Crest Cadillac - Service Center

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May 12, 2025

Logan is outstanding and exceptional with his customers including my wife and I. Repairs are not fun at all but he does a wonderful job explaining the why's etc. Without Logan things would be different. More

by MICHAELNORTHROP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Logan Mcpherson
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May 14, 2025 -

Crest Cadillac responded

Thank you for your wonderful feedback! We are thrilled to hear that Logan provided you and your wife with exceptional service. His ability to explain the details of the repairs truly makes a difference in the experience, and we appreciate you recognizing his efforts. We look forward to serving you again!

May 12, 2025

Greg was my service advisor and he was awesome to work with. He kept me abreast of the entire process. More

by EMCOMMUNIC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg
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May 13, 2025 -

Crest Cadillac responded

Thank you for sharing your experience! We’re so glad to hear that Greg provided excellent service and kept you informed throughout the process. It’s great to know that he made your experience smooth and transparent. We truly appreciate your feedback and look forward to assisting you again in the future!

May 12, 2025

GREAT SERVICE. always get in when it’s convenient for me. They keep me updated on the progress of the service so I know how long I will be waiting More

by amyoatalaska
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 13, 2025 -

Crest Cadillac responded

Thank you for your kind words! We're glad to hear that scheduling service at your convenience and staying informed throughout the visit has made a positive impact. Providing clear communication and timely updates is something we take pride in, and we’re happy to know it helps make your experience smooth and stress-free. We appreciate your continued trust and look forward to seeing you next time!

May 12, 2025

Great service! ! Logan kept me updated and even bought lunch for this old lady!! I will definitely return here for all my auto services. Every one I encountered wa More

by WRITECAROLYN3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 13, 2025 -

Crest Cadillac responded

Thank you so much for your wonderful review! We're delighted to hear that Logan and the rest of the team made your visit such a positive experience. Keeping you updated and going the extra mile—like treating you to lunch—truly reflects the care we strive to provide. It means a lot to know you felt respected and well taken care of. We look forward to seeing you again for your future auto service needs!

May 12, 2025

Service and response is always great here. They're on time and do a great job. More

by michaelpasold
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 13, 2025 -

Crest Cadillac responded

Thank you for the great feedback! We're happy to hear that you consistently receive timely and high-quality service. Providing reliable, efficient care is something we take pride in, and it’s wonderful to know that’s been your experience every time. We appreciate your continued trust and look forward to serving you again!

May 11, 2025

Brian my service advisor is the best. He always gives me sound advice and helps any way that he can. I really appreciate Crest Cadillac. More

by MMI-REPORTS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian
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May 13, 2025 -

Crest Cadillac responded

Thank you for the kind words! We're so glad to hear that Brian continues to provide you with sound advice and dependable support. His commitment to helping in any way he can truly reflects the level of care we aim to provide. We’re also grateful for your appreciation—it means a lot to our entire team. We look forward to continuing to serve you!

May 11, 2025

Logan in the service department is great. He always gets me in ASAP and the service guys always do great work. More

by kurt.hibbets
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kodie Cadenhead
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Logan McPherson
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May 12, 2025 -

Crest Cadillac responded

Thank you for your kind words! We're so glad to hear that Logan and the service team have been able to meet your needs quickly and efficiently. We truly appreciate your continued trust in us, and we're looking forward to taking care of your vehicle again in the future!

May 10, 2025

Arman is a great service advisor. He is very helpful and his communication is outstanding! More

by WADEVH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arman
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May 12, 2025 -

Crest Cadillac responded

Thank you for your kind words! We're glad to hear that Arman provided you with excellent service and clear communication. We'll be sure to share your feedback with him. We look forward to assisting you again in the future!

May 10, 2025

I scheduled my in time and was out a few hours later. Price was expensive but I knew before that it would be. More

by JFRUSHING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 12, 2025 -

Crest Cadillac responded

Thank you for taking the time to share your experience! We're glad to hear that your service was completed efficiently and within the expected timeframe. It's great that you felt well-informed about the pricing ahead of time—we believe in transparency and keeping our guests updated every step of the way. We appreciate your trust and look forward to seeing you again!

May 07, 2025

I had the best experience with this dealership. No complaints at all. My car was fixed and in time More

by janbell4316
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 08, 2025 -

Crest Cadillac responded

Thank you for sharing your positive experience! We’re so glad to hear that everything went smoothly and that your car was fixed on time. We appreciate your feedback and look forward to serving you again in the future!

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