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Crest Cadillac - Service Center

Frisco, TX

4.8
527 Reviews
Call Service Center (469) 919-5551

527 Reviews of Crest Cadillac - Service Center

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January 24, 2025

The accounts of our vehicles should have stated that I am a veteran, and the system also should automatically deduct 10% off from the tickets. The cashier was not friendly when I asked her to resubmit the ti More

by mhr16620
Recommend Dealer
Yes
Employees Worked With
Cashier
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Jan 27, 2025 -

Crest Cadillac responded

We sincerely apologize for the experience you had regarding the military discount and the interaction with our cashier. We greatly appreciate your service, and it’s important to us that all veterans receive the proper recognition and benefits. We’re sorry that the process did not go as smoothly as it should have. Please contact us directly so we can ensure your discount is applied, and we can address the issue with the cashier. Your feedback is valuable, and we’ll work to improve in this area moving forward.

January 24, 2025

Easy to schedule, great communication, great service! Easy to drop off and pick up, will be back! More

by gabby.deets
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Logan McPherson
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Jan 27, 2025 -

Crest Cadillac responded

Thank you for your great review! We’re so glad to hear that scheduling was easy, and that you experienced great communication and service. Making drop-off and pick-up convenient for our customers is important to us, and we’re happy to know we met your expectations. We look forward to welcoming you back for your next visit!

January 24, 2025

The service tech Logan and staff are top notch . Always on top of service experience the moment I contact dealership. More

by macmc101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Logan
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Jan 27, 2025 -

Crest Cadillac responded

Thank you for your review! We’re glad to hear that Logan and the rest of the staff consistently provide you with top-notch service. It’s always our goal to ensure a seamless experience from the moment you contact us, and we appreciate your kind words. We look forward to continuing to serve you with the same level of care and attention in the future!

January 24, 2025

Chris was very Help full. he went above and beyond. The communication was very helpful More

by sarmadsamana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Rucker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathan Bonds
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 27, 2025 -

Crest Cadillac responded

Thank you for your wonderful feedback! We're so glad to hear that Chris went above and beyond to assist you and that the communication throughout your experience was helpful. We truly appreciate your kind words and look forward to providing you with excellent service again in the future!

January 24, 2025

Service was fast, and the work was done perfectly the first time. Couldn’t ask for much better More

by Connor Bensten
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar Elwir
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 27, 2025 -

Crest Cadillac responded

Thank you for your positive review! We're thrilled to hear that your service was fast and that the work was done perfectly the first time. Providing a high-quality, efficient service is always our goal, and we’re glad to know we met your expectations. We appreciate your feedback and look forward to assisting you again in the future!

January 24, 2025

Chase is absolutely the BEST service tech! He truly thinks of everything and makes it such an easy experience. More

by Lauren W.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chase Ybarra
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Jan 27, 2025 -

Crest Cadillac responded

Thank you for your amazing review! We're thrilled to hear that Chase provided you with such a great experience. His attention to detail and dedication to making the process easy are qualities we truly value. We’re grateful for your feedback and look forward to continuing to serve you in the future!

January 24, 2025

The work at crest is first class just like the owner, Mike and all his employees. Service is second to none. I drive a Maserati and an Aston Martin and crest service blows theirs away!!! More

by zz4.bruce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan in service
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Jan 27, 2025 -

Crest Cadillac responded

Thank you so much for your fantastic review! We're thrilled to hear that your experience has been first class and that our service has exceeded your expectations. It means a lot to us that you compare our service so favorably, especially given the high standards of the vehicles you drive. We truly appreciate your feedback and look forward to continuing to provide you with exceptional service!

January 24, 2025

They have Excellent attention from Service but a terrible shuttle Service With lyft, that shouldnt be offer to customers More

by freddygruas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Douglas Bazurto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Greg v
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Jan 27, 2025 -

Crest Cadillac responded

Thank you for your feedback. We’re glad to hear that you had a positive experience with our service department. However, we’re sorry to learn that our shuttle service did not meet your expectations. Your comments are valuable, and we’ll be reviewing our shuttle service options to ensure we offer a more convenient and reliable experience moving forward. Please don't hesitate to contact us directly if you have further concerns.

January 24, 2025

I was again extremely pleased with the service dept response to an emergency occurring while driving. I called my assigned service manager.,,but he was out ill! Notwithstanding, he helped me diagnose t More

by cruisearrangement
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Barron, Chase ???
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Jan 27, 2025 -

Crest Cadillac responded

Thank you so much for sharing your experience! We’re thrilled to hear that our team, even in the absence of your assigned service manager, was able to step in and help you in such a stressful situation. It’s great to know we could get you back on the road quickly, especially with such an important day ahead. We truly appreciate your trust in our service department, and we’re here whenever you need us again!

January 24, 2025

Greg Vetrano in the Service Center always takes excellent care of my Cadillac. He's the best! More

by lindanelltate
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 27, 2025 -

Crest Cadillac responded

Thank you for your wonderful feedback! We're thrilled to hear that Greg consistently takes excellent care of your Cadillac. He truly strives to provide top-notch service, and it's great to know that you appreciate his efforts. We look forward to serving you again in the future!

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