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Crest Cadillac - Service Center

Frisco, TX

4.8
527 Reviews
Call Service Center (469) 919-5551

527 Reviews of Crest Cadillac - Service Center

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January 24, 2025

It is clean, but every time I was there I will get many suggestions services and most of them I don’t like. More

by WBJOY28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keilyn Michaelis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 27, 2025 -

Crest Cadillac responded

Thank you for sharing your feedback. We’re glad to hear that you find our facility clean. We understand that receiving multiple service suggestions can be overwhelming, and we strive to ensure our recommendations align with your needs and preferences. If there’s ever anything you’d like to discuss or adjust regarding the services suggested, please don’t hesitate to reach out. We value your experience and are here to ensure it meets your expectations.

January 24, 2025

I am happy to be back at Crest Cadillac! Six months ago, I sold my Escalade and went and bought a Land Rover. I only don’t like the Land Rover, but it was in the shop more then I was driv More

by DIVAMOM84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Schuyler Crouch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Arreaga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Logan is the best in service department
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Jan 27, 2025 -

Crest Cadillac responded

Thank you for your review! We’re thrilled to have you back! It’s great to hear that you’ve returned to a brand that you love. We understand how frustrating car troubles can be, and we’re glad to know you’re excited about your new Cadillac. We look forward to continuing to provide you with excellent service and ensuring you have a smooth experience moving forward. Welcome back!

January 23, 2025

Service from Logan and across the board was excellent. Vehicle returned sparkling clean. Pleasant waiting area. More

by ESTALA3EM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Logan McPherson
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Jan 24, 2025 -

Crest Cadillac responded

Thank you for your review! We’re delighted to hear that Logan and the rest of the team provided you with excellent service. It’s wonderful to know your vehicle was returned sparkling clean and that you enjoyed our pleasant waiting area. We’re committed to creating a positive experience every step of the way, and we appreciate your kind words!

January 23, 2025

great service department and great staff. Logan cares about his customers and is highly recommended More

by TONY@S1GLOBAL.NET
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 24, 2025 -

Crest Cadillac responded

Thank you for your feedback! We're delighted to hear that you had a great experience with our service department and staff. It's wonderful to know that Logan’s dedication to his customers made a lasting impression. Your recommendation means a lot, and we’re here whenever you need us!

January 23, 2025

This is my 3rd Cadillac and I have always been satisfied with Crest Service. Greg was great! More

by LISABACKMAN9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Vetrano
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Jan 24, 2025 -

Crest Cadillac responded

Thank you for your continued loyalty and for choosing us for your Cadillac service needs. We’re thrilled to hear that Greg provided you with great service and that you’ve consistently been satisfied with your experiences. It’s always a pleasure to assist valued customers like you, and we look forward to continuing to provide the excellent service you deserve!

January 23, 2025

Very prompt excellent customer service. Waiting area is nice and comfortable And clean If you choose to wait More

by dlfamsp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Greg Vertano
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Jan 24, 2025 -

Crest Cadillac responded

Thank you for sharing your experience! We're so glad to hear that you received prompt and excellent customer service. It’s also great to know you found our waiting area clean, comfortable, and welcoming. Providing a positive and relaxing environment for our customers is important to us. We look forward to assisting you again in the future!

January 23, 2025

Crest offers great service and Lincoln Haven is a true professional at the collision center. I would recommend Crest to anyone with complete confidence. More

by DOTEXAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lincoln Haven
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Jan 24, 2025 -

Crest Cadillac responded

Thank you for your thoughtful review! We’re thrilled to hear that you had a great experience with our service and that Lincoln Haven’s professionalism stood out at the collision center. Your confidence and recommendation mean so much to us, and we’re grateful for the opportunity to assist you. If there’s ever anything more we can do, don’t hesitate to reach out!

January 23, 2025

Service experience at Crest is a positive experience. The staff is professional, communicates thoroughly on all issues and does a great job getting you on your way. Could not be more pleased. More

by RICHARD_FORCELLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Logan
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Jan 24, 2025 -

Crest Cadillac responded

Thank you for your wonderful feedback! We’re delighted to hear that your service experience was so positive. It’s great to know our staff’s professionalism and clear communication made a difference and that we were able to get you back on the road efficiently. Your satisfaction means a lot to us, and we look forward to serving you again!

January 23, 2025

Bryan was very professional and informative and helpful. making a reservation was a breeze. Loved the speed of the process to drop the car off. More

by RAYBOZORG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Oldham
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Jan 24, 2025 -

Crest Cadillac responded

Thank you for your review! We’re thrilled to hear that Bryan provided professional, informative, and helpful service. It’s great to know that making a reservation was simple and that the drop-off process was quick and efficient. We’re always here to make your experience as seamless as possible, and we appreciate your kind words!

January 23, 2025

My car is clean, thank you so much for your excellent services, look forward for the next appointment! More

by EMILEKARAMUTSA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 24, 2025 -

Crest Cadillac responded

Thank you for your kind review! We're so glad to hear that you’re happy with the service and that your car was returned clean and in great shape. It’s always a pleasure to assist you, and we look forward to your next appointment!

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