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Crest Cadillac - Service Center

Frisco, TX

4.8
721 Reviews

721 Reviews of Crest Cadillac - Service Center

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March 21, 2025

My appointment was at 7:30 AM and when I arrived at 7:05 AM I was processed right away. I was my first time to work with Chris as a service advisor and he was very thorough explaining about my brake respons More

by PATCARBERRY48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
Mar 24, 2025 -

Crest Cadillac responded

We appreciate you sharing your experience! It’s great to hear that Chris provided thorough explanations and addressed your concerns about your brakes. We’re glad your visit was efficient and look forward to assisting you again in the future.

March 21, 2025

Excellent service at this facility. My favorite service advisor is Shawn, who has worked with me for over 12 years ever since my first Cadillac vehicle. More

by WENXIONG_HU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Barron
Mar 24, 2025 -

Crest Cadillac responded

Thank you for your kind words! We're so glad to hear that Shawn has consistently provided you with excellent service over the years. It’s wonderful to have customers like you who trust us with your Cadillac needs. We truly appreciate your loyalty, and we'll make sure to pass along your compliments to Shawn. We look forward to continuing to serve you for many more years!

March 21, 2025

Wow, Crest is THE place to buy your next Cadillac. EVERYONE is so helpful, even when it’s not their specific job! And my salesman, Jordan Naemi, is amazing. I bought 2 CT4s 7 months ago. Took one i More

by TWEETY B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Naemi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2025 -

Crest Cadillac responded

Thank you for your amazing review! We’re thrilled to hear that your experience with Jordan Naemi has been so positive, from your initial purchase to your recent trade. It’s great to know that Jordan and the team have consistently gone above and beyond to make sure you’re taken care of. We truly appreciate your continued trust in us and are glad we could make your experience seamless and enjoyable. We look forward to assisting you again in the future!

March 21, 2025

Friendly fast and efficient. Service was done on time and all items were handled correctly the first time. More

by KB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ty King
Mar 24, 2025 -

Crest Cadillac responded

Thank you for your positive feedback! We're glad to hear that your service experience was fast, efficient, and handled correctly the first time. We appreciate your trust in us and look forward to serving you again in the future!

March 21, 2025

James Freel has always been there to care for my family and friends with excellence! More

by ROB@LANDMARKTEXAS.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2025 -

Crest Cadillac responded

Thank you for your kind words! We're thrilled to hear that James has consistently provided excellent service to you and your loved ones. We truly appreciate your trust in us and look forward to continuing to serve you!

March 19, 2025

My XT5 looks and feels like a new car after it was serviced and received it’s Z-tac application. More

by JANTAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arman Naemi
Mar 20, 2025 -

Crest Cadillac responded

We're thrilled to hear that your vehicle looks and feels like new after its service and ZakTek application! Thank you for sharing your experience with us—we appreciate your trust in our service.

March 19, 2025

Shawn took care of me from the start, kept me informed and my car was ready in a week. In addition, I had a little maintenance done, based on what Shawn suggested. I hope to not have to turn my car i More

by CAMROSALES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Barron, service dept.
Mar 20, 2025 -

Crest Cadillac responded

We're thrilled to hear that Shawn provided excellent care and kept you informed throughout the process. It's great that you were able to take care of your maintenance needs as well. We appreciate your continued trust in us, and we look forward to assisting you with future vehicle purchases. Thank you for your kind words—we're happy to have earned your loyalty!

March 18, 2025

Logan was kind and honest with me on actual time our work would take to complete More

by grantmay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Logan,
Mar 20, 2025 -

Crest Cadillac responded

We're glad to hear that Logan provided you with kind and honest communication regarding the time needed to complete your work. Transparency is important to us, and we appreciate your feedback!

March 18, 2025

Excellent jobs as usual. I would recommend them highly. Always on the top of things.. More

by Jimmy72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chase
Mar 19, 2025 -

Crest Cadillac responded

Thank you for the fantastic review! We’re so glad to hear that you continue to have great experiences with us. Your recommendation means a lot, and we’re grateful for your trust in our team. We look forward to serving you again soon!

March 17, 2025

Excellent experience - great team to work with from top to bottom. This is our 3rd car from Crest, and this vehicle isn't even staying in Texas! More

by DAVID@REINSMANCONSULTING.COM
Recommend Dealer
Yes
Employees Worked With
Caleb Brosin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Glenn Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2025 -

Crest Cadillac responded

Thank you for your fantastic review and for being a loyal customer! We're thrilled to hear that you had another excellent experience with our team at Crest. It’s exciting to know your new vehicle is going out of state, and we truly appreciate your continued trust in us. We look forward to helping you with your future car needs, no matter where you're located!

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