Back

Crest Cadillac - Service Center

Frisco, TX

4.8
721 Reviews

721 Reviews of Crest Cadillac - Service Center

Sort by
March 17, 2025

Crest always takes care of us! When they do our maintenance, they tell us when to come in next, based on mileage More

by lauriekyle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2025 -

Crest Cadillac responded

Thank you for your kind words! We're so happy to hear that Crest always takes care of you and keeps you on track with your maintenance schedule. We truly appreciate your trust and look forward to continuing to serve you in the future!

March 16, 2025

James was great! Fast, efficient, and had a hunch about fixing the flapping noise which had eluded two other visits. I think we’ve solves the issue this time! More

by PB.SENN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 19, 2025 -

Crest Cadillac responded

We're thrilled to hear that James was able to efficiently identify and resolve the issue that had eluded previous visits. It's great to know that the flapping noise was taken care of! Thank you for sharing your positive experience, and we appreciate your trust in our team.

March 16, 2025

Very good service , on time. Logan was very nice and friendly. Thanks for a job well done. More

by JOEMAR4925
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2025 -

Crest Cadillac responded

Thank you for your kind feedback! We're so glad to hear that you received great service and that Logan was friendly and helpful. We truly appreciate your support and look forward to assisting you again in the future!

March 16, 2025

My experience was great. I have no complaints. This is why I bought two cars from Crest and plan to buy another More

by YFERG70716
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Greg Vetrano
Mar 18, 2025 -

Crest Cadillac responded

Thank you for your wonderful feedback! We're thrilled to hear that your experience was great and that you’ve trusted Crest for multiple car purchases. We truly appreciate your loyalty and look forward to helping you with your next purchase!

March 14, 2025

I love the valet service. I’m always left a clean loaner car and My car is returned clean and all issues are addressed. Everyone is very professional and excels in customer s More

by carol.clark1
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bret Bonin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2025 -

Crest Cadillac responded

Thank you for your wonderful review! We're so glad to hear that you’ve had a positive experience with our valet service. Providing clean loaner cars and ensuring your vehicle is well taken care of is a priority for us. We truly appreciate your recognition of our professional team and their commitment to excellent customer service. We look forward to assisting you again in the future!

March 14, 2025

I appreciated the quick service done the same day, as well as making sure I had a loaner ready for me upon my original request. More

by cnoe.rivera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Ybarra
Mar 18, 2025 -

Crest Cadillac responded

Thank you for your kind words! We are glad to hear that you appreciated the quick service and that we could provide a loaner for you. Your satisfaction is important to us, and we look forward to serving you again in the future.

March 14, 2025

Shawn was very good at keeping me up-to-date on status, findings, cost and when to expect completion. They even finished ahead of time, so really appreciate that. More

by DBKROST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Barron
Mar 18, 2025 -

Crest Cadillac responded

Thank you for taking the time to share your positive experience. Shawn's commitment to clear communication and timely completion is a reflection of our team's dedication to customer satisfaction. We appreciate your business!

March 14, 2025

Shawn has been my Service advisor since I bought my car. He always has my best interest at heart. Thank you Shawn! More

by MELINDA.KURTZ
Recommend Dealer
Yes
Employees Worked With
Shawn Barron
Mar 18, 2025 -

Crest Cadillac responded

Thank you for your review! We're so glad to hear that Shawn has consistently provided you with excellent service and always keeps your best interests in mind. We truly appreciate your trust in him, and we’ll be sure to pass along your thanks to Shawn. We look forward to serving you again!

March 13, 2025

Very attentive! Work is done right the first time! Easy to schedule. Great follow up!! Great service! More

by bruce.donnelly1951
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2025 -

Crest Cadillac responded

Thank you for your wonderful feedback! We are thrilled to hear that you found our service attentive and efficient. It's great to know that scheduling was easy and that our follow-up met your expectations. We strive to provide excellent service and appreciate your recognition of our efforts.

March 13, 2025

Excellent service with an excellent service advisor. Service was completed within the time estimated and I received updates throughout. More

by MBOYLE325
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Ybarra
Mar 14, 2025 -

Crest Cadillac responded

Thank you for your kind words about our service and advisor. We are glad to hear that the service was completed on time and that you received updates throughout the process. Your satisfaction is our priority, and we look forward to serving you again in the future.

...
36
...