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Crest Cadillac - Service Center

Frisco, TX

4.8
587 Reviews

587 Reviews of Crest Cadillac - Service Center

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March 02, 2021

Crest Cadillac services are 5star. Excellent! People friendly and very pleasing from my arrival to my departure. Yes I would highly recommend your business to others. More

by Frances Dianne Caldwell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Zugelder
Mar 02, 2021 -

Crest Cadillac responded

From all of us here at Crest Cadillac we thank you for your 5-star review and appreciate you taking the time to leave such a great review! We look forward to seeing you again next time!

February 28, 2021

I love Crest Cadillac!! Their service is excellent!!! They are super friendly and never keep you waiting. They make you feel like you are their top priority!! More

by sksmith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2021 -

Crest Cadillac responded

Thank you for your positive feedback!

February 25, 2021

Gene Reeves is excellent I took my car in and it was finished quickly He valued my time and I very much appreciated it. Thanks! More

by LaNell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gene Reeves
Feb 25, 2021 -

Crest Cadillac responded

Thank you for your 5-star review! We appreciate your feedback and glad to hear Gene is taking great care of you! We look forward to being there for all of your future Cadillac needs! Thanks again!

February 24, 2021

I’ve been with Crest Cadillac fir almost 10 years now and it has exceptional service and people working for them. Love Crest Cadillac, I’m a customer for life. More

by angmiller317
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2021 -

Crest Cadillac responded

Thank you for your 5 star review and such great feedback! We are lucky to have you as part of the Crest Family!

February 23, 2021

Service was outstanding and very timely. Service advisor Gene Reeves, was very professional & communicated very well. Appointment was easy acquired by contacting your services department. More

by wilsondunnington
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gene Reeves-outstanding
Feb 23, 2021 -

Crest Cadillac responded

Thank you for your 5-star review and for noting your excellent experience with Gene! We appreciate you and your business, and look forward to seeing you on your next visit! Thanks again!

February 22, 2021

Very pleased with the service received today. Gene Reeves kept in touch and the car was ready in the promised time. Highly recommend both the dealership and Mr Gene Reeve. One caveat, wish the person cle More

by gmdcsnyder
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2021 -

Crest Cadillac responded

Thank you for your positive feedback and noting your great experience with Gene! We appreciate you and your business and apologize for the cleanliness of the vehicle upon return. We hope you will accept our offer to bring the vehicle in for a detail at your convenience. Again, thank you and we look forward to seeing you soon!

February 20, 2021

Logan Macpherson is absolutely top notch. Outstanding service advisor, the best I have experienced in my 50 year life. Nothing like world class personalized service and communication. More

by EvanJay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Logan Macpherson
Feb 22, 2021 -

Crest Cadillac responded

Thank you for your positive feedback!

February 18, 2021

Logan is the best!! Always saves me time and money is such an easy person to work with. He always goes about and beyond. Can’t work with anyone but Logan at this point. Always first class service. More

by Farukh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 18, 2021 -

Crest Cadillac responded

Farukh, Thank you for sharing your 5-star praise in regards to Logan and our Cadillac service department! We appreciate you and your business and look forward to serving you again! See you next time!

February 12, 2021

Crest Cadillac is the worst car buying and service I have ever experienced! The salesman Ed is a scammer. He misrepresented the deal! He lied to me! General Manager is terrible! He never resolved my issues! More

by Star5chef
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
James Freel
1.0
This rating includes all reviews, with more weight given to recent reviews.
Caleb Brosin
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ed the salesman, Daniel Durbin, Steve Lee, David Sung, Hussain Jafri, Carla Thompson
Mar 03, 2021 -

Crest Cadillac responded

We understand your frustrations and have been working with the manufacturer directly for a reasonable resolution. We would be happy to revisit this review with you. Please reach out to James Freel at JFreel@vtaig.com or please call the dealership directly 469-919-5551. Thank you

February 11, 2021

Quick work, great customer service...No complaints at Quick work, great customer service... No complaints at all. It was a wonderful experience from the moment I pulled my car in to their garage,, to the More

by Suzgruz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Zugelder
Feb 12, 2021 -

Crest Cadillac responded

Thank you for your positive feedback, from all of us here at Crest Cadillac!

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