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Crest Cadillac - Service Center

Frisco, TX

4.8
716 Reviews
Call Service Center (469) 919-5551

716 Reviews of Crest Cadillac - Service Center

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January 26, 2025

Dealership and service techs are great. Will make sure customers are satisfied without the running around with answers to questions. More

by jjwillis45
Recommend Dealer
Yes
Employees Worked With
Shawn Barron
Report | Print
Jan 27, 2025 -

Crest Cadillac responded

Thank you for your feedback! We're glad to hear that our dealership and service techs provided you with great service and clear answers to your questions. Ensuring customer satisfaction is our top priority, and we appreciate your kind words. We look forward to assisting you again!

January 26, 2025

Greg always takes the time to explain everything going on with my car. He’s professional, courteous, and knowledgeable. More

by Mariane_517
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Vetrano in Service dept.
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Jan 27, 2025 -

Crest Cadillac responded

Thank you for the fantastic review! We're so glad to hear that Greg has been providing you with professional, courteous, and knowledgeable service. We truly appreciate your feedback and are happy to know that he’s taking the time to ensure you're well-informed about your car. Looking forward to assisting you again!

January 26, 2025

Like always Crest Cadillac service team members exceeds and goes above and beyond on customer service. Logan is always super helpful. More

by JESSICA.AGUILERA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Logan
Report | Print
Jan 27, 2025 -

Crest Cadillac responded

Thank you for your wonderful review! We're thrilled to hear that the Crest Cadillac service team continues to exceed your expectations and go above and beyond. It's great to know that Logan is always super helpful—your feedback means a lot to us. We look forward to serving you again!

January 26, 2025

Logan is the best service advisor I’ve had. Because of him I go back to get my car serviced. He’s so great to deal with. Thanks Logan! More

by MICHAELNORTHROP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Logan McPherson
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Jan 27, 2025 -

Crest Cadillac responded

Thank you for the fantastic review! We're thrilled to hear that Logan has provided you with such excellent service and that he’s the reason you continue to choose us for your car's needs. We’ll be sure to share your kind words with him. We appreciate your loyalty and look forward to seeing you again!

January 26, 2025

The service lady was very nice. She was informative if we had any questions or concerns. The warranty work was completed promptly. More

by csttubb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 27, 2025 -

Crest Cadillac responded

Thank you for your review! We're glad to hear that our service team member provided friendly and informative assistance and addressed your questions and concerns. It’s great to know the warranty work was completed promptly. We appreciate your feedback and look forward to assisting you again!

January 25, 2025

My service advisor, Bryan Oldham, got me in and out of the service department at the promised time. More

by AALANF
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Oldham
Report | Print
Jan 27, 2025 -

Crest Cadillac responded

Thank you for your feedback! We're glad to hear that Bryan Oldham was able to provide efficient service and get you in and out as promised. We truly appreciate your trust in us and look forward to assisting you again in the future.

January 25, 2025

Greg Vetrano once again took g great care of me and my CTS-V. I needed to have a tie replaced, called Greg and he ordered the tire, the next day Greg told me to come by and I was in and out in less than More

by CPMCHUN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Vetrano
Report | Print
Jan 27, 2025 -

Crest Cadillac responded

Thank you for your kind words! We're thrilled to hear that Greg Vetrano took great care of your CTS-V and ensured a smooth, quick experience. It’s our goal to make things as efficient as possible for our customers, and it’s great to know Greg delivered on that. We appreciate your continued trust and look forward to serving you again in the future!

January 24, 2025

The service tech Logan and staff are top notch . Always on top of service experience the moment I contact dealership. More

by macmc101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Logan
Report | Print
Jan 27, 2025 -

Crest Cadillac responded

Thank you for your review! We’re glad to hear that Logan and the rest of the staff consistently provide you with top-notch service. It’s always our goal to ensure a seamless experience from the moment you contact us, and we appreciate your kind words. We look forward to continuing to serve you with the same level of care and attention in the future!

January 24, 2025

The accounts of our vehicles should have stated that I am a veteran, and the system also should automatically deduct 10% off from the tickets. The cashier was not friendly when I asked her to resubmit the ti More

by mhr16620
Recommend Dealer
Yes
Employees Worked With
Cashier
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Jan 27, 2025 -

Crest Cadillac responded

We sincerely apologize for the experience you had regarding the military discount and the interaction with our cashier. We greatly appreciate your service, and it’s important to us that all veterans receive the proper recognition and benefits. We’re sorry that the process did not go as smoothly as it should have. Please contact us directly so we can ensure your discount is applied, and we can address the issue with the cashier. Your feedback is valuable, and we’ll work to improve in this area moving forward.

January 24, 2025

Easy to schedule, great communication, great service! Easy to drop off and pick up, will be back! More

by gabby.deets
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Logan McPherson
Report | Print
Jan 27, 2025 -

Crest Cadillac responded

Thank you for your great review! We’re so glad to hear that scheduling was easy, and that you experienced great communication and service. Making drop-off and pick-up convenient for our customers is important to us, and we’re happy to know we met your expectations. We look forward to welcoming you back for your next visit!

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