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Crest Cadillac - Service Center

Frisco, TX

4.7
799 Reviews

799 Reviews of Crest Cadillac - Service Center

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August 28, 2025

I’m very disappointed with the level of service here. The staff never provides updates on the progress of my vehicle—once it’s dropped off, there’s no communication or follow-up, even when it’s promised. More

by IQ_2025
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James Freel
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2025 -

Crest Cadillac responded

Your Feedback is appreciated. Please reach out to our service director James Freel at jfreel@vtaig.com to further discuss your concerns.

August 28, 2025

Great experience! Professional service and would recommend it. Could always make the purchase process faster but overall it was very good. Sales individual was very pa More

by ahuts
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Caleb Brosin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachid Lagrini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2025 -

Crest Cadillac responded

We are absolutely thrilled to hear about your wonderful experience! Your kind words about our professional service mean so much to our team. We are pleased that our sales team provided you with the patient and pressure-free approach you deserved while exploring the different vehicles that caught your interest. It brings us great joy to know that you found the experience enjoyable and that our financing process was straightforward and transparent. We truly appreciate your A+ rating and your recommendation. Thank you for choosing us for your automotive needs!

August 28, 2025

My service was friendly, efficient, and effective. That is all a busy person can ask for these days. Crest Cadillac has exclusively served my Cadillac for 12 years. More

by creneeo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arman
Sep 16, 2025 -

Crest Cadillac responded

We are overjoyed to hear about your wonderful experience with our team. Your feedback about receiving friendly, efficient, and effective service truly means the world to us. We understand how valuable your time is, and we are thrilled that we could meet your expectations. Having the privilege of serving your Cadillac exclusively for 12 years is something we deeply cherish. Your continued trust over more than a decade speaks volumes, and we are honored to be your go-to service provider. Thank you for being such a loyal customer and for taking the time to share your positive experience.

August 28, 2025

Very responsive. Great service and friendly people. I always feel like I am a priority when I go in. More

by KMOSLEY16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Schuyler Crouch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2025 -

Crest Cadillac responded

Thank you for sharing your wonderful feedback about your experience. We are delighted to hear that our team has been attentive to your needs and that you consistently feel valued when you visit us. Providing exceptional service with a welcoming approach is what we strive for every day. Your kind words about our staff and their dedication to making you feel like a priority truly mean the world to us. We look forward to continuing to serve you with the same level of care and attention you have come to expect.

August 28, 2025

Great customer service and detailed care for my car. Loved the valet service so I didn’t have to bring my car in. More

by LUIS.GASCA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arman. Naemi
Sep 16, 2025 -

Crest Cadillac responded

We are delighted to hear about your positive experience with us! Your kind words about the excellent customer service and thorough attention given to your vehicle mean so much to our team. We're thrilled that you appreciated the convenience of our valet service - we know how valuable your time is and we're glad we could make the process easier for you. Thank you for taking the time to share your experience. We look forward to continuing to provide you with the same level of care and service in the future.

August 28, 2025

Service department always does an excellent job and Logan is very responsive to our needs More

by johnfretz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Logan
Sep 16, 2025 -

Crest Cadillac responded

We are absolutely thrilled to hear about your positive experience with our service department. It's wonderful to know that our team consistently delivers excellent work that meets your expectations. We're particularly pleased that you've found our staff to be so responsive and attentive to what you need. Your feedback means a great deal to us at Crest Cadillac, and we truly appreciate you taking the time to share your experience. We look forward to continuing to provide you with the same high-quality service you've come to expect.

August 27, 2025

This is an outstanding dealership with hardworking, customer-focused people. During our recent visit to the service department, we had an excellent experience. Our contact, Logan, was exceptional — fro More

by YEV.S.SAIDACHEV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Logan McPherson
Sep 11, 2025 -

Crest Cadillac responded

Thank you for taking the time to share your wonderful experience with our service department. We are thrilled to hear that your recent visit was excellent and that our team provided the customer-focused care you deserved. It's heartwarming to know that from scheduling through resolution, everything was handled promptly and professionally. We truly appreciate your recognition of our hardworking staff and their dedication to ensuring your needs were met. Your kind words about consistently great experiences with our dealership family mean the world to us. We're honored to have earned your trust and look forward to continuing to provide you with outstanding service.

August 27, 2025

So far my experience with Crest Cadillac has been top notch from sales to finance to service! More

by PSWEENE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachid Lagrini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Logan in Service
Sep 11, 2025 -

Crest Cadillac responded

We are delighted to hear about your outstanding experience across all of our departments. Your feedback about receiving excellent service from our sales team through finance and into service means everything to us. We work hard to ensure every interaction meets the highest standards, and knowing that we have delivered exceptional service throughout your entire journey with us is incredibly rewarding. Thank you for taking the time to share your positive experience and for choosing us for your automotive needs.

August 27, 2025

Logan is the best service advisor. He always going above and beyond.Efficient, good communication and always trying to find a best solution for the customer. More

by Ramon Suarez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Logan
Sep 11, 2025 -

Crest Cadillac responded

Thank you immensely for taking the time to share your wonderful experience with us. We are overjoyed to hear about the exceptional service you received. It means so much to know that our service advisor consistently exceeds expectations and demonstrates such dedication to finding the right solutions for every customer. Your recognition of the efficient service and excellent communication truly highlights what we strive for every day. We appreciate customers like you who take the time to acknowledge outstanding service, and we look forward to continuing to provide you with the same level of excellence in the future.

August 27, 2025

Arman was awesome and it was because of his great service skills that made this last visit a great experience! More

by TALECIA1
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2025 -

Crest Cadillac responded

We are absolutely thrilled to hear about your wonderful experience with us! It sounds like you received exceptional service that truly made your visit memorable. Having team members who demonstrate outstanding service skills and create such positive experiences is what we strive for every day. Your feedback about the great service you received means so much to us. Thank you for taking the time to share your experience - we truly appreciate your kind words and look forward to continuing to provide you with excellent service in the future.

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