Crest Cadillac - Service Center

I was disappointed that my car was 6 days in the shop and brought back to me with out being cleaned. I have bought 6 cars from you guys and every time it’s been detailed and spotless when returned. May sound brought back to me with out being cleaned. I have bought 6 cars from you guys and every time it’s been detailed and spotless when returned. May sound petty but that was one of the reasons I continue to buy from Crest. More

Serviceman ordered work that he did not get authorized by me. This cost me close to to $1400. Robbery! Told me it was a leak, turned out he had them replace my entire shock. Robbery! When I got there they me. This cost me close to to $1400. Robbery! Told me it was a leak, turned out he had them replace my entire shock. Robbery! When I got there they told me I would get a loaner vehicle. It took so long to get the loaner that I had to leave and go back to work. I called later that day and the next two days trying to get a loaner vehicle and was given the run around. Finally they offered me one 3 days later. Never mentioning my efforts or apologizing for not responding. More

I have purchased several Escalades over the years from Crest... great service... convenient... Brent Upton keeps me informed ... my salesman Chris keeps me updated on the new 2021 Crest... great service... convenient... Brent Upton keeps me informed ... my salesman Chris keeps me updated on the new 2021 More

The staff was very courteous and Shawn Barron took care of my car needs. Everything was done in a professional manner. Facility was clean. Thanks of my car needs. Everything was done in a professional manner. Facility was clean. Thanks More

Monica is very helpful and friendly everytime I go get my car service .She takes her time to explain to me what my car needs. my car service .She takes her time to explain to me what my car needs. More

Excellent communication, answered all of my questions and addressed this issues. Was in and out in a timing fashion. Car was cleaned as well when picked up addressed this issues. Was in and out in a timing fashion. Car was cleaned as well when picked up More

I want to thank Shawn Barron for his courtesy and attention he showed me for my car and the information he gave me to see what I needed! attention he showed me for my car and the information he gave me to see what I needed! More

Easy to use online scheduling, day or night. Expedient service and work completed when promised. Assistant Service Manager, Gene Reeves was knowledgeable and had a great personality. service and work completed when promised. Assistant Service Manager, Gene Reeves was knowledgeable and had a great personality. More

I service my CTS consistently at this dealership and overall happy with the service, Brent did great job with my recent service and flat tire. However, they need to work on the overall communication/coo overall happy with the service, Brent did great job with my recent service and flat tire. However, they need to work on the overall communication/coordination since originally my car was assigned to Monica who was actually out of the office for a week and a half, not sure how that happened which caused some confusion and delays until Brent took over. Another issue they need to work on, lack of loaner cars when it is truly an emergency such as flat tire. More