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Crest Cadillac - Service Center

Frisco, TX

4.7
734 Reviews

734 Reviews of Crest Cadillac - Service Center

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July 09, 2025

The service team (Monica) was ready when I dropped, my loaner was ready to go when I arrived and the service updates were easy to read and respond. Thanks More

by j.roach
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Monica
July 07, 2025

Great dealer ship. I have been a customer for over 10 years. Both Cadillac & Infinity. More

by JD35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ty king
July 06, 2025

My advisor was very good about explaining the work that needed to be done & the priority of each repair. More

by GLEWIS21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Barron
July 05, 2025

Ty was my service advisor. Great customer Service. Received a loaner, an electric car. I was nervous about it at first, but it was a great car. My car was repaired and I was ha More

by tbongfeldt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ty King Service Advisor
July 05, 2025

The salesman and the management responded to my concerns swiftly and made sure they are addressed. More

by xvliu
Recommend Dealer
Yes
Employees Worked With
Jordan Naemi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juda Shamay
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 04, 2025

Failed to fix my car multiple visits charged me 7k in 60 days and still all the warning lights on. Only good part was Logan the service rep. He's great. More

by vfratiani
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Logan
Jul 04, 2025 -

Crest Cadillac responded

Your feedback is greatly appreciated. Please reach out to our Service Director James Freel at jfreel@vtaig.com to further discuss your concerns.

July 04, 2025

Monica is always helpful and has been my service advisor for years. I didn't see her on the list, but she should be listed - exceptional customer service experience. More

by DRWEBB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monica Toomb - Service
July 04, 2025

I have been using Crest Cadillac since 1991 and have not experienced any issues with them. They do an exceptional job. More

by sergeant_75002
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Brintnall
July 04, 2025

The service has been of good. I appreciate the concern that shown to me about the service on the CT5! More

by RLHYTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chase
July 03, 2025

Great service, I appreciate the ride home and back while the service was being done. More

by ROBBIEARMIJO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Vetrano
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