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Crest Cadillac - Service Center

Frisco, TX

4.7
799 Reviews

799 Reviews of Crest Cadillac - Service Center

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August 22, 2025

Logan McPherson, our service represenitive, was very attentive and kept us updated. We hope to have him again! More

by JUDYHANTTULA
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Logan McPerson
Sep 05, 2025 -

Crest Cadillac responded

Thank you for your review! We are thrilled to hear that our service representative provided such attentive care and kept you well-informed throughout your experience. It means so much to us when customers recognize the dedication our team puts into ensuring excellent service. Your kind words about the outstanding attention you received truly brighten our day. We look forward to serving you again and providing the same level of exceptional service that you experienced with us at Crest Cadillac.

August 22, 2025

Chase Ybarra is an awesome service advisor. He discussed the cost associated with my scheduled service ahead of time. He also answered my questions that I had regarding some electronic issues. More

by Curveballchic
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Ybarra
Sep 05, 2025 -

Crest Cadillac responded

We are pleased to hear about your positive experience with our service team. It sounds like you received thorough communication about your scheduled service costs upfront, which is exactly what we strive for with every customer visit. We're glad our team was able to address your electronic concerns and provide the answers you needed. Your feedback about the quality service you received means a great deal to us at Crest Cadillac. We appreciate you taking the time to share your experience and look forward to continuing to serve you.

August 22, 2025

Mónica is the best and was even able to get our car dropped off at our house once it was done! More

by ortizedgar.utsa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mónica Toombs
Sep 08, 2025 -

Crest Cadillac responded

We are overjoyed to hear about your wonderful experience with our team! It sounds like you received exceptional service, and we're thrilled that the convenience of home delivery made such a positive impression. Our staff takes great pride in going above and beyond to ensure our customers have a seamless and convenient experience. Thank you for taking the time to share your feedback - it truly means the world to us at Crest Cadillac!

August 21, 2025

Crest Cadillac’s service department is a disappointment. Repairs were done improperly, and when I brought it up, there was no accountability or professionalism. Promises of timely service turned into repeat More

by User522
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James Freel
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2025 -

Crest Cadillac responded

Your feedback is appreciated. Please reach out to our service director James Freel at Jfreel@vtaig.com to further discuss your concerns.

August 21, 2025

Excellent experience with Logan and Greg. They attended to my needs as always very professionally!!. Management cares about their customers at this store. More

by ajeddy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caleb Brosin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Brosin
Sep 05, 2025 -

Crest Cadillac responded

We are pleased to hear about your wonderful experience. It sounds like Logan and Greg provided you with the professional service you have come to expect from our team. We truly value customers like you who recognize the care and attention our management puts into ensuring every visit meets your needs. Your feedback about the professional service you received means a great deal to us and reinforces our commitment to maintaining the high standards you deserve.

August 20, 2025

Monica is a fantastic service advisor and helps me hunt down answers to my questions More

by HATLEY79
Recommend Dealer
Yes
Employees Worked With
Monica Toombs
Sep 02, 2025 -

Crest Cadillac responded

We are utterly delighted to hear about your wonderful experience with our service team. It's fantastic to know that you received such dedicated support in finding answers to your questions. Having knowledgeable team members who go above and beyond to assist our customers is exactly what we strive for at Crest Cadillac. Your positive feedback truly means a lot to us and reinforces our commitment to providing exceptional service. Thank you for taking the time to share your experience with us.

August 20, 2025

Dealer staff is always courteous and on time while checking in. Location is clean and inviting and beautiful showroom. More

by MJSprosper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 02, 2025 -

Crest Cadillac responded

Thank you for your review! We truly appreciate you taking the time to share your positive experience with us. It's wonderful to hear that our team consistently provides courteous service and maintains punctuality during your check-in process. Your recognition of our staff's professionalism means so much to us. We're also delighted that you find our facility clean, inviting, and that our showroom made a great impression on you. Creating a welcoming environment where our customers feel comfortable is something we take great pride in. Your kind words motivate us to continue delivering the exceptional service experience that you've come to expect from Crest Cadillac.

August 20, 2025

Excellent work and great service. Car finished and returned as promised. Will use again. Thank you Crest. More

by WREID1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 02, 2025 -

Crest Cadillac responded

Thank you for taking the time to share your positive feedback about your experience with us. We are delighted to hear that you found our work to be excellent and our service to be great. It means a lot to know that we delivered your car on time as promised and met your expectations. Your satisfaction is our priority, and we truly appreciate your trust in choosing Crest Cadillac for your automotive needs. We look forward to serving you again in the future.

August 20, 2025

Shawn Barron helped me through the service needs. Completed as promised. Great customer service. Will return More

by DRCURTIS0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Barron
Sep 05, 2025 -

Crest Cadillac responded

Thank you for taking the time to share your positive experience with us. We are delighted to hear that your service needs were handled professionally and that everything was completed exactly as promised. It means so much to us at Crest Cadillac when customers recognize our commitment to delivering excellent customer service. Your feedback about the quality of care you received reinforces our dedication to providing outstanding experiences for every customer who walks through our doors. We truly value your trust in us and look forward to serving you again in the future.

August 19, 2025

Great service, very helpful, keeps you up to date on the service being done on your vehicle More

by UNCOVERU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arman Naemi
Sep 02, 2025 -

Crest Cadillac responded

We are grateful for your wonderful feedback about your service experience with us. Your kind words about our helpful approach and commitment to keeping you informed throughout the vehicle service process truly mean a lot to our team. We understand how important clear communication is when you entrust your vehicle to our care, and we're pleased to know we met your expectations. Thank you for taking the time to share your positive experience.

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