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Crest Cadillac - Service Center

Frisco, TX

4.8
519 Reviews
Call Service Center (469) 919-5551

519 Reviews of Crest Cadillac - Service Center

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April 08, 2025

They make things convenient and work for the customer. We appreciate Logan and his attention to detail. More

by GBSTOGNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 09, 2025 -

Crest Cadillac responded

Thank you for your kind words! We’re thrilled to hear that our team, especially Logan, has made things convenient for you and that his attention to detail stood out. We always aim to put our customers first, and it’s wonderful to know that you had such a positive experience. We truly appreciate your feedback and look forward to serving you again!

April 08, 2025

Crest Cadillac has always gone above and beyond their service, but that being said it would be nice if you had something other than coffee when your going to be there more than several hours specially on More

by DIANE.CARPENTER48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan and Arman
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Apr 09, 2025 -

Crest Cadillac responded

Thank you for your feedback and for your continued trust! We're thrilled to hear that our service has consistently exceeded your expectations. We appreciate your suggestion about offering additional refreshments, especially for longer visits, and will definitely take it into consideration to improve the experience for our guests. Your input is valuable, and we look forward to continuing to provide excellent service for you!

April 08, 2025

My experience was very positive. I needed fast and efficient service, and that is what I got. More

by jplay2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Logan
Report | Print
Apr 09, 2025 -

Crest Cadillac responded

Thank you for your feedback! We're so glad to hear that you had a positive experience and that we were able to meet your need for fast and efficient service. Providing timely and effective solutions is always our priority, and we're happy we could deliver. We appreciate your trust and look forward to assisting you again in the future!

April 08, 2025

My car was checked in at the appointed time by a very courteous service person. I waited in the comfortable waiting room (and had coffee) until the repair was done. Checkout was fast and I left with a ne More

by MAYFIELDS5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ti and Bryan Oldham
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Apr 09, 2025 -

Crest Cadillac responded

Thank you for your great feedback! We're so glad to hear that your experience was smooth and efficient from start to finish. It's wonderful to know that our team provided courteous service and that you were comfortable while waiting. We're also happy to hear you left with a new tire and a clean car! We truly appreciate your kind words and look forward to assisting you again in the future.

April 08, 2025

Bryan Oldan took excellent care of me and my XT5. The service department is the reason I stay with Crest. More

by wm.ralph
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Schuyler Crouch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Arreaga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Byran Oldan, Service
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Apr 09, 2025 -

Crest Cadillac responded

Thank you for your feedback! We're so glad to hear that Bryan took excellent care of both you and your XT5. It's wonderful to know that our service department has earned your continued trust. We truly appreciate your loyalty and look forward to taking care of your vehicle for many more visits to come!

April 07, 2025

Awesome service Logan is so nice and helpful. Your service team always does a fantastic job. Thanks so much for excellent service More

by VIC11303
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Logan McPherson
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Apr 08, 2025 -

Crest Cadillac responded

Thank you for the wonderful feedback! We're thrilled to hear that Logan and our service team consistently provide excellent service. It’s great to know you feel well taken care of, and we truly appreciate your kind words. We're always here to help, and we look forward to serving you again in the future!

April 07, 2025

The Crest service department provided excellent service, Greg V. went above and beyond, highly recommended. More

by MROSWALD1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Vetrano
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Apr 08, 2025 -

Crest Cadillac responded

Thank you for the great feedback! We're so glad to hear that Greg V. and our service team went above and beyond to provide you with excellent service. It means a lot to us that you had such a positive experience, and we truly appreciate your recommendation. If you need anything else, don't hesitate to reach out!

April 06, 2025

It took a couple hours to get my car back from the service department, but they provided me a loaner so there was no inconvenience. I really appreciated that. More

by tuttisharon21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 07, 2025 -

Crest Cadillac responded

Thank you for sharing your experience! We're glad to hear that the loaner car made the wait more convenient for you. We strive to make service visits as smooth as possible, and we appreciate your understanding. If you need anything else, don't hesitate to reach out!

April 05, 2025

Friendly efficient car loaner staff and service team was exceptional. The car detail services did a fantastic job job my 2011 SRX looking like a 2025 model Thank you Team More

by johnmilarski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 07, 2025 -

Crest Cadillac responded

Thank you for the kind words! We're so glad to hear that our loaner and service teams made a great impression with their friendly and efficient support. It’s especially exciting to know that the detail team helped your 2011 SRX shine like a 2025 model—that’s quite the compliment! We truly appreciate your feedback and look forward to serving you again.

April 05, 2025

The Crest Service department provides excellent customer service, specifically Greg V, very responsive, fourth coming and proactive with required maintenance, thanks. More

by Tim Taylor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 07, 2025 -

Crest Cadillac responded

Thank you for your kind words! We’re so glad to hear that Greg and the Service team provided you with excellent service. It’s always our goal to be responsive, proactive, and transparent with our customers, and we’re happy to see that reflected in your experience. We appreciate your feedback and look forward to continuing to assist you in the future!

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