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Crest Cadillac - Service Center

Frisco, TX

4.8
652 Reviews
Call Service Center (469) 919-5551

652 Reviews of Crest Cadillac - Service Center

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May 30, 2025

Nice dealership with great service They take care of the vehicles in a timely manner. More

by CHASE2491
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Vetrano
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Jun 10, 2025 -

Crest Cadillac responded

Thank you, Chase, for your wonderful review! We are thrilled to hear that you had a positive experience at our dealership and that our team provided you with timely service for your vehicle. We appreciate your kind words and look forward to serving you again in the future!

May 29, 2025

Logan is very helpful and always has a pleasant attitude. Would recommend him to anyone I send to your dealership. More

by JAMESKENNEMER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Logan McPherson
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Jun 06, 2025 -

Crest Cadillac responded

Thank you, James, for your wonderful feedback! We are thrilled to hear that Logan provided you with helpful service and a positive experience. Our team strives to create a welcoming environment for all our customers, and it’s great to know that Logan made a lasting impression. We appreciate your recommendation and look forward to serving you and anyone you send our way in the future.

May 29, 2025

I've been using Crest Cadillac for service on my 2019 XT4 ever since I bought it there in 2019. My last service experience went well. I appreciate the help I receive from my service representatives and I app More

by englishman5840
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monica Toombs, Bryan Oldham
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Jun 05, 2025 -

Crest Cadillac responded

Thank you for your wonderful feedback! We are delighted to hear that you have consistently had positive experiences with our service team since purchasing your XT4. It’s great to know that our representatives have been helpful and that you appreciate the complimentary car wash. We look forward to continuing to provide you with excellent service in the future.

May 29, 2025

All was handled very well with great communication to completion! Look forward to next experience. More

by REBELX2112
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg
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Jun 06, 2025 -

Crest Cadillac responded

Thank you for your feedback! We are thrilled to hear that your experience with us was handled smoothly and that communication met your expectations. We look forward to serving you again in the future.

May 29, 2025

Chase was my service advisor highly recommend him to my friends and family. He was very great and very communicative. He helped me on my Cadillac Escalade with our FM radio. I would highly recommend to oth More

by SY8KAZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase
Report | Print
Jun 06, 2025 -

Crest Cadillac responded

Thank you for taking the time to share your positive experience with us! We're thrilled to hear that Chase provided you with exceptional service and was able to assist you with your Escalade's radio. Your recommendation means a lot to us, and we will certainly pass along your kind words to Chase. We appreciate your support and look forward to serving you and your friends and family in the future!

May 28, 2025

Everything was great and all associates were friendly. All work was done correctly and as scheduled. More

by TKLANDERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ty
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May 29, 2025 -

Crest Cadillac responded

Thank you for the positive review! We're glad to hear everything was completed correctly and on schedule, and that our team made you feel welcome.

May 28, 2025

Crest Cadillac made my regular service a piece of cake! They were prompt, friendly and professional. More

by WATTS_TLK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Ybarra
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Jun 05, 2025 -

Crest Cadillac responded

Thank you for your wonderful review! We are thrilled to hear that your regular service experience was seamless and enjoyable. Our team strives to provide prompt, friendly, and professional service, and it's rewarding to know that we met your expectations. We look forward to serving you again!

May 27, 2025

Greg Vetrano is the best service advisor I have had. Service appointment was very fast. More

by KDAVIS27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Greg Vetrano
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May 28, 2025 -

Crest Cadillac responded

Thank you for your feedback! We're glad Greg provided excellent service and a fast appointment. We appreciate your support!

May 27, 2025

Chris was great! I really appreciate his dedication and commitment to a quick turn around. He was able to get the vehicle back the same day, which is unheard of! T More

by ANDREW.PHELPS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 28, 2025 -

Crest Cadillac responded

Thank you for your feedback! We’re glad Chris was able to provide a quick and efficient turnaround. We appreciate your support!

May 27, 2025

First class all the way had a great guy Greg taken care of me. The only problem I experience was a long wait to get my car because nobody knew to get my car. The cashier made the announcement on the PA, bu More

by WATCHMAN110659
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Greg
Report | Print
Jun 05, 2025 -

Crest Cadillac responded

Thank you for your thoughtful review. We are pleased to hear that you had a positive experience with Greg and appreciate your recognition of his efforts. We understand that the wait time for your car was not ideal, and we are committed to improving our communication to ensure a more seamless experience for all our customers. Your feedback is valuable to us, and we look forward to serving you better in the future.

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