Crest Ford

Experience This is the second purchased vehicle from Crest Ford. Sales person very knowledgeable in all aspects of the vehicle and understanding the customer. Gr This is the second purchased vehicle from Crest Ford. Sales person very knowledgeable in all aspects of the vehicle and understanding the customer. Great Experience both times. More

Satisfied Returning Customers Always a pleasure dealing with Chris Merriman and the staff out at Crest Ford. Without a doubt the most organized group, cleanest showroom and servic Always a pleasure dealing with Chris Merriman and the staff out at Crest Ford. Without a doubt the most organized group, cleanest showroom and service garage I've ever seen. We have been dealing with Crest Ford for years now, wouldn't think of going anywhere else. We always recommend them to our friends and family who have also used them and very satisfied and happy they made the switch. Totally satisfying experience! More

Crest Ford Great experience at Crest Ford. People very nice and friendly and knowledgeable. Chris is a great salesman and knows his products. Offered us test d Great experience at Crest Ford. People very nice and friendly and knowledgeable. Chris is a great salesman and knows his products. Offered us test drives on a number of vehicles. More

My experience Everything about my new purchase went smooth. Chris was very professional and knowledgeable. I also had a car that I traded in and I received a fair t Everything about my new purchase went smooth. Chris was very professional and knowledgeable. I also had a car that I traded in and I received a fair trade in price. I will continue to drive from Monroe to crest ford to do all my purchases. More

Fast, smooth transaction Called to get the X-plan price on a vehicle, Jeremy was able to give me that information during that call, made arrangements to come in later that eve Called to get the X-plan price on a vehicle, Jeremy was able to give me that information during that call, made arrangements to come in later that evening to have trade-in appraised and picked up new car 24 hours later. Great service! More

They left a wheel loose Truck had warranty on the tires one went flat . My wife took it in for service and after leaving the wheel came off the car. I will never spend anothe Truck had warranty on the tires one went flat . My wife took it in for service and after leaving the wheel came off the car. I will never spend another dime at this dealership. More

170 dollars for nothing done. I decided to take my 2008 ford focus into Crest ford to have a engine vibration fixed. It has around 85,000 miles on it and I personally changed all I decided to take my 2008 ford focus into Crest ford to have a engine vibration fixed. It has around 85,000 miles on it and I personally changed all 3 OEM motor mounts myself just before taking it to Crest. After I changed them at home I still had the same type of engine vibration as before. So I made my appointment and had Crest look at it. I dropped it off and 1 day later got a call saying it was done. They told me they adjusted my new motor mounts. Nothing else was done to the car. I went to pick it up, but before signing paperwork I took it for a test drive. It had the same vibration after they finished the car. I got a hold of the service manager and had him test drive it to. He agreed that the car was not right. I left it another day to have it worked on again. I got a call the next day from service manager saying the car needed a 50 dollar PCM reflash to fix the vibration. I agreed to the reflash cost and about 5 hours later got a call saying it was finished and ready to pick up. I got dropped off to pick my car up again. I test drove the car and it was exactly the same as before they worked on it. I argued that I was not happy and they told me that was the best it was going to get. They charged me 170 bucks for absolutely nothing. I was extremely pissed and told them they will never see me again. I have told every single person about how I was treated and I know I have personally stopped a few people from using Crest ford for service or sales. They lost a lot of potential money from people that I persuaded not to visit this location. More

We were taken into ken Woods office to sign papers, and can you beleive it he was trying to jam us for $699.00 for some kind of wheel and tire warranty! I could have bought 4 tires for that! can you beleive it he was trying to jam us for $699.00 for some kind of wheel and tire warranty! I could have bought 4 tires for that! More

Had a $700 repair done (smart junction box replaced) and then less than 2 weeks later the car died and the cause is the smart junction box has broken "clips" that push it together during installation. They then less than 2 weeks later the car died and the cause is the smart junction box has broken "clips" that push it together during installation. They charged us for a new battery(less than 2 years old) and said the box has to be replaced and it is not their problem. Do not have your car repaired here...anywhere else would be better! They take no responsibility for their mechanics work.LESS THAN 2 WEEKS-$700...WOW! More

After 60,000 miles I decided to visit Crest Ford for a Transmission Flush on my 2007 Ford Fusion. After Specifing to the Service Advisor to verify that the Correct FNR5 Transmission Fluid was to be used, Transmission Flush on my 2007 Ford Fusion. After Specifing to the Service Advisor to verify that the Correct FNR5 Transmission Fluid was to be used, I waited in the waiting Room. When my car was finished I went to pay the bill and it had listed MERCRON V transmission fluid was used. After quesitoning the Service Advisor they went back to check with the mechanic and she said she would get right back with me. After 15 mins and no responce from the Service Advisor I confronted her and a mechanic, who both told me MERCRON V was the correct transmission fluid, even after I showed them in my Owners Manual and a FORD MOTORCRAFT website it was not the correct fluid. After many excuses going round and round for 5 minutes, they agreed to reflush my transmission free of charge. While Crest Ford did fix thier screw up, they tryed to play every excuse in the book to make me believe they put the correct fluid in the first time. I would not recomend doing any Service Work at this dealer as they cannot even put the correct Transmission Fluid in a car and even the Transmission Mechanic Stated he has never used FNR5 Fluid(The Correct Fluid) in a Ford Fusion with the FNR5 Transmission. More