Crest Honda - Service Center

Shockingly Unprofessional The manager of the Crest Honda in Nashville, and the service manager, treated my family with the utmost disrespect. It is hard to understand, since w The manager of the Crest Honda in Nashville, and the service manager, treated my family with the utmost disrespect. It is hard to understand, since we own an aging Honda and could have soon been in the market for a new one (but we will never purchase one again). Avoid this place at all costs. Unethical, unprofessional. Plus service is twice what it costs at the much better Music City Honda. More

Very unhappy Service dept called said our starter was covered by the warranty and we would only have to pay the taxes so I told them to go ahead and replace it, go Service dept called said our starter was covered by the warranty and we would only have to pay the taxes so I told them to go ahead and replace it, go to pick up car and they tell me I have to pay the taxes shop fee and one hour of labor and its $338!!! I could have got it replaced cheaper with no warranty at any local shop!!! Not happy at all had no solution for me when I told him HE HAD told me I was only going to have to pay the tax!! Will never go back!!!! More

Incompetent Service Dept. They said they would order part that was under warranty. They forgot to order it, but said they would get from another dealership. They said come on i They said they would order part that was under warranty. They forgot to order it, but said they would get from another dealership. They said come on in Saturday and we will fix it. We drive 60 miles to get there and they say they can't find it. So we have to drive 60 miles back home without the car being fixed. Should have called us when they knew they didn't have part. Get your Honda fixed somewhere else More

Something changed I have bought two cars from Crest and have exclusively had them serviced there. Until the last three months I was very satisfied. I called to schedule I have bought two cars from Crest and have exclusively had them serviced there. Until the last three months I was very satisfied. I called to schedule an appointment for the airbag recall. I asked how long it would take and due to the time requested a loaner. I asked if I needed an appointment for a loaner and could not understand the answer. The rep got frustrated and put me on hold. A man came on the phone and again I had trouble understanding his answer to my question. He told me he had answered my question and had taken care of my problem. He was getting angry at what seemed to be my failure to understand him. I asked him about this and he got angrier. I asked to speak to the manager. He said he was the manager. I asked to speak to his boss. He told me he was the boss. I did take the car in and the service rep was fine. I got an email from the General Manager, Robert Holly about service and responded to him with my concerns. Never heard back. Being a creature of habit I took my wife's car in for an oil change. Called and was told no appointment needed. The service rep who greeted me was training a new rep and seemed more interested in his needs than mine. After an hour and 1/2 I located him and asked him the status. He said the were busy and it would be awhile. I asked why he hadn't told me this before. No response. The finally finished and did comp the oil change. I won't be back. More

Needed old Honda serviced Offered me 2 options for repair and both were fair. Went above and beyond to get the car repaired quickly due to circumstances. New to the area. Will Offered me 2 options for repair and both were fair. Went above and beyond to get the car repaired quickly due to circumstances. New to the area. Will be going back to buy a vehicle there due to service not only from service agent but from gentleman who brought my car around and spent time helping me find an alternative route back home. More

Previous auto repair shop owner As a person that has owned an independent garage I am very cautious about having a vehicle worked on, I have had 2 cars worked on at Crest. As a person that has owned an independent garage I am very cautious about having a vehicle worked on, I have had 2 cars worked on at Crest. More

1st Oil change here My first service here went very smoothly. Had to order an oil filter from bmw and as soon as it was received my oil change was completed. Also they le My first service here went very smoothly. Had to order an oil filter from bmw and as soon as it was received my oil change was completed. Also they let me know that my brake pads were low which helped me avoid getting new rotors by catching it beforehand. Overall very good service and very friendly. I would highly recommend servicing your vehicle here and any of the service consultants will be happy to help you with anything that you need. More

Went in for an oil change; everything was good. I went in for an oil change, which was actually a B1 scheduled maintenance. Crest Honda turned the car around promptly, and I was back on the road be I went in for an oil change, which was actually a B1 scheduled maintenance. Crest Honda turned the car around promptly, and I was back on the road before long. The price was reasonable and the service was good. More

Service Dept isn't Worth Much This is in reference to the repair shop. I just went in for standard, routine service: oil change, tires rotated. Because I don't like to sit in th This is in reference to the repair shop. I just went in for standard, routine service: oil change, tires rotated. Because I don't like to sit in the dealership for hours and wait, I made an appt. But. I still ended up sitting in the dealership FOR THREE HOURS. I suppose the point of making the appointment is so that I could know exactly when I'd sit at the dealers for 3 hours. Very convenient. I'll be sure to plan for that next time. But that isn't the worst part. Although the receipt said they had washed my car and checked my tire pressure, I got into the car to find: a still very dirty car AND the tire pressure monitoring system alert was plainly lit--exactly the same as it was when I drove the car in. I'm no mechanic--but the light tells me that no one bothered to check my tire pressure. So, after 3 hours of sitting at the dealership, I didn't even get the service I paid for. The services that they had the gall to list as completed on the receipt. Maybe someone just "forgot" to wash the car. But its not possible that someone just "forgot" to check the tire pressure. That is a routine part of a standard service. People don't forget to do something that they do everyday. Unless, of course, cutting corners is exactly what you do, everyday. Makes you wonder what else they didn't do. The icing on the bitter cake? They don’t much seem to care. I complained to customer service. I got the canned reply that “my feedback was important and they will be sure to contact me.” Of course, that never happened. I sent an email directly to Troy Conyer, the service manager. Do you know what kind of response I've gotten? NONE. I don’t mean ‘not the response I’d like.’ I mean NO RESPONSE AT ALL. So. If you want people who routinely cut corners, lie about services rendered, and then can't even be bothered to make things right, then Crest Honda is the place for you. More