Crest INFINITI

Crest INFINITI responded

Thank you for taking the time to share your feedback about your recent experience with us. We are pleased to hear that Al provided helpful service and kept you well-informed throughout your buying process. We understand your frustration regarding the pre-purchase inspection policy and the lack of explanation provided. We also take the disclosure of vehicle condition very seriously, and we are sorry to hear that you feel the condition of the vehicle was not properly communicated to you during your purchase. Your feedback helps us identify areas where we can improve our processes and communication. We value your business and appreciate you bringing these concerns to our attention.

Crest INFINITI responded

Thank you for taking the time to share your wonderful experience with our team. We are thrilled to hear that Jeannie made you feel welcomed from the very beginning and helped you find the perfect vehicle for your needs. Her dedication to understanding what you were looking for rather than simply focusing on making a transaction truly reflects our commitment to putting customers first. We are delighted that Dylan was able to provide the clarity and transparency you needed when reviewing the financial details. His straightforward approach and honest communication are exactly what we strive for in every customer interaction. It sounds like Jeremy made the paperwork process smooth and efficient while ensuring you felt comfortable and informed throughout. His attention to detail and respect for your time exemplify the professional service we aim to deliver. We love hearing that Al brought some laughter and positive energy to your experience. Car purchasing can indeed feel overwhelming, and having someone who can lighten the atmosphere while maintaining professionalism makes all the difference. Your feedback about our team working together to create an effortless experience means everything to us. We are proud that you drove away not only with a great vehicle and deal but also with complete confidence in the people who assisted you. Thank you for recommending our team - we truly appreciate your trust in us.

Crest INFINITI responded

Thank you for taking the time to share your positive experience with us. We are thrilled to hear that your vehicle service was completed to your satisfaction and delivered promptly. It's wonderful to know that Andrew provided you with excellent assistance throughout your visit. Your feedback about the quality of our service means a great deal to our team. We look forward to continuing to provide you with the same level of exceptional service for all your automotive needs.

Crest INFINITI responded

Thank you for sharing your positive experience with us, Kimberly. We are delighted to hear that Robert provided you with excellent service by listening carefully to your vehicle concerns. It's wonderful that he was able to arrange a loaner for you and successfully address all the issues with your car. Your feedback about Robert's attentive approach and problem-solving skills means a great deal to our team. We appreciate you taking the time to recognize his dedication to ensuring your satisfaction and getting you back on the road smoothly.

Crest INFINITI responded

Thank you for taking the time to share your experience with us. We appreciate your feedback about the straightforward nature of your transaction and are pleased to hear that you found our team professional throughout the process. It's great to know that the trade-in process worked well for you and that we were able to reach a purchase price that worked. We understand your concern about the tint charge, and we take all feedback seriously as it helps us continue to improve our service. Your positive comments about our operation mean a lot to our team, and we're grateful you chose Crest INFINITI for your vehicle needs.

Crest INFINITI responded

Thank you for your wonderful feedback about our service department and loaner car team! We are thrilled to hear that you consistently choose us for your automotive needs and have built such trust with Randy, Troy, Dustin and Robert. Your confidence in our team means everything to us. We appreciate your loyalty and look forward to continuing to provide you with the exceptional service experience you deserve.

Crest INFINITI responded

Thank you for sharing your wonderful experience with us, Oscar. We are delighted to hear that you are pleased with the service you received. It brings us great satisfaction to know that your vehicle feels refreshed and well-maintained after your visit. Your kind words mean a lot to our team, and we truly appreciate your continued trust in our services.

Crest INFINITI responded

Thank you for sharing your wonderful experience with us! We are thrilled to hear that your car purchasing process was stress-free and that you left feeling excited about your new vehicle. It means so much to know that you have peace of mind with us. We are delighted that Roderick and Kayla provided you with exceptional service throughout your journey. Their knowledge, kindness, and patience truly reflect our commitment to making every customer feel valued and supported. We understand that purchasing a car involves many questions, and we are glad they took the time to address each one thoroughly. It brings us joy to know that you enjoyed the lunch prepared by our team members. These personal touches are part of what makes the Crest INFINITI experience special, and we are happy it added to your positive visit. Your gratitude and excitement about your new car and our dealership truly brightens our day. We look forward to serving you for many years to come and being part of your automotive journey.

Crest INFINITI responded

Thank you for sharing your wonderful experience with us! We are delighted to hear that your QX55 service visit went smoothly from start to finish. It sounds like Bryan Bannister provided you with excellent care and kept you well-informed throughout the entire process while your vehicle received its oil change, tire rotation, engine filter replacement, and paint sealant application. We truly value customers like you who take the time to recognize outstanding service. Your feedback means a great deal to our team, and we look forward to serving you again in the future.

Crest INFINITI responded

Thank you for taking the time to share your feedback about your recent service visit. We appreciate your kind words about our dealership and professional staff. We understand your concerns about the detailing work not meeting your expectations for thoroughness, particularly with the exterior finish and interior details like cup holders. Your feedback helps us recognize where we can improve our attention to detail and ensure a more comprehensive cleaning service. We value your continued trust in bringing your vehicle to us, and we want to make sure every service meets the high standards you deserve. Your input about being more meticulous in our approach is valuable as we work to enhance our detailing services. To discuss your concerns further, please reach out to Randy Nabors at Rnabors@vtaig.com. Thank you, and we look forward to hearing from you.