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Crest INFINITI
Frisco, TX
1,376 Reviews
Since we first opened our doors 25 years ago, Crest INFINITI has earned a strong reputation as a top-notch Frisco and Dallas surrounding area INFINITI dealer. Dedicated to providing our customers with true value and unparalleled customer service, Crest INFINITI has become one of the leading Texas INFINITI dealerships. Quite simply, we are committed to making sure each and every customer is treated with the highest level of respect and courtesy. At Crest INFINITI, we consider our customers to be our family, and as such, we strive to provide the utmost in customer care.
As a respected Texas INFINITI dealer, we believe our success is credited to not only our focus on the customer, but also to our focus on community. As long time members of the greater Dallas community, Crest INFINITI looks to help better our local neighborhoods through involvement in several prominent organizations, such as the American Heart Association, Emmitt Smith Charities and the Wounded Warrior Foundation. We also help sponsor the annual Smiles Charity Concert that raises funds to go toward building homes for lower income families in the Dallas area.
If you're in the market for either new or used INFINITI cars, you'll find a wide selection of the best INFINITI inventory at Crest INFINITI . Our impressive collection of new INFINITI cars for sale in Frisco include many popular models like the 2017 INFINITI Q70 and the 2017 INFINITI QX80. We also host a wide-ranging assortment of used INFINITI cars for sale near Dallas that offer excellent savings on some of the most sought after INFINITI models. Also be sure to look into the many INFINITI financing options offered on our stock of new INFINITI cars.
On top of our incredible inventory, Crest INFINITI also boasts a state-of-the-art auto repair shop. If you're looking for quality car repair near Dallas, our factory-trained service technicians are here to provide our customers with quick and efficient service or repair work. While you're here, stop by our dedicate
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,376 reviews
December 01, 2022
DO NOT RECOMMEND! On September 6, 2022, we brought our Infiniti G37 Convertible to Crest Infiniti due to our convertible top getting stuck midway while other opening O On September 6, 2022, we brought our Infiniti G37 Convertible to Crest Infiniti due to our convertible top getting stuck midway while other opening OR closing it. The top was functioning inconsistently, meaning it would work one day then not work the next. This was thoroughly explained in detail the day that we dropped the vehicle off for the diagnosis / service. After the diagnosis, we were told that the partial shelf was the problem and needed to be replaced. Over the course of 55 days, our car had been in and out of their service department because after taking possession of our vehicle, each time we would try to open or close the top, it would get stuck midway. This happened the first day we picked it up and multiple times after, and then again after they stated issue was resolved again. Same Issue, Same Concern that we originally brought the vehicle in for - nothing ever changed. After multiple emails back and forth, asking for the service department to please look at our car again and fix what we brought it in for and PAID for...we were told on November 9, 2022 by the customer experience representative "We completed the work of the initial concern, therefore a refund will not be issued". TODAY, November 30, 2022 - after paying in full $3,701.87, our car is still having the same issues as it was the day we brought it in for the original concern....which is our convertible top getting stuck midway while other opening OR closing it. The top was functioning inconsistently, meaning it would work one day then not work the next. And now, no-one is returning our calls or responding to our emails. This is NOT OK and evidently the same thing that other customers have also experienced with this business. We truly waited and gave this dealership plenty of time to do the right thing. Quite frankly, we just want our car fixed or a refund, so we can take it elsewhere. Now, we just want to warn others of the deceptive practices of Crest Infiniti. More
by Jason
Employees Worked With
Randy Nabors , Carla Thompson
November 13, 2022
We had sale rep Jonte Cox he has to be the worse sale rep they have in store. He was not paying attention to what I saying. He told me when I ask I have not heard from you all day this man said I was working they have in store. He was not paying attention to what I saying. He told me when I ask I have not heard from you all day this man said I was working with other customers I said so what am I. I can’t believe Crest allows theee employees to treat customer how me and my family was treated. When I ready to trade my auto in it will no be with Crest. Poor service poor everything all All around the board. More
by Mia
Employees Worked With
Jonte Cox
November 07, 2022
Crest Infinity always takes great care of our Vehicles! after 15 years and 3 Infinity's... we will always shop at Crest! after 15 years and 3 Infinity's... we will always shop at Crest! More
by nanci
Employees Worked With
November 02, 2022
Home of the best salespeople and best service rep (Blake). For as long as I’ve owned a vehicle, I don’t ever recall having a service person as nice as Blake. Everyone needs a Blake in their lives. (Blake). For as long as I’ve owned a vehicle, I don’t ever recall having a service person as nice as Blake. Everyone needs a Blake in their lives. More
by Majestic Impression
Employees Worked With
Blake
November 01, 2022
We've leased and purchased more than a dozen cars from Crest and each time we've come away with a exceptional sales experience. From the moment I arrived I was treated with warm courtesy by Jessica Marti Crest and each time we've come away with a exceptional sales experience. From the moment I arrived I was treated with warm courtesy by Jessica Martinez who kept in touch during the entire sales process. The financial transaction with Business Manager, Kayla Cadenhead was stress less and quick. A follow up discussion with service manager, Randy Nabors gave me the assurance that we'd be treated with professionalism and technical skills for years to come. More
by JABBIRD
Employees Worked With
Jessica Martinez, Kayla Cadenhead, Randy Nabors, Carla Thompson
October 31, 2022
Highly recommend Crest service department. They do a great job & have a genuine “customers first” approach & maintain proactive communication about your vehicle throughout the process. You wo They do a great job & have a genuine “customers first” approach & maintain proactive communication about your vehicle throughout the process. You won’t be disappointed to service your vehicle at Crest! More
by Roxana
Employees Worked With
Randy Nabors
October 27, 2022
Excellent customer service, great follow through & attention to detail throughout the service repair process. All staff from porters, cashiers, service advisors, service director and service manager a attention to detail throughout the service repair process. All staff from porters, cashiers, service advisors, service director and service manager are proactive, and strive to go above & beyond to meet client’s needs. More
by Roxana
Employees Worked With
Randy Nabors, David Gover
October 26, 2022
Great service! Troy and Dustin made the experience painless! The work was done very quickly. I was given a ride home and later a loaner car was delivered to me at h Troy and Dustin made the experience painless! The work was done very quickly. I was given a ride home and later a loaner car was delivered to me at home - Very convenient!! More
by dkoontz52
Employees Worked With
Troy Dunn, Dustin
August 11, 2022
I had a wonderful experience with all the staff I met at Crest. They made purchasing a new vehicle fun and stress free. I would definitely recommend them to anyone interested in a new car. Crest. They made purchasing a new vehicle fun and stress free. I would definitely recommend them to anyone interested in a new car. More
by VW
Employees Worked With
Brian Clissold, Kodie Cadenhead
