Crest INFINITI

This happened over 2 months ago and no one has contacted me from the dealership--I am also calling HQ to file a complaint. My email was addressed to Mike Brosin on 11/19/2021 The person I dealt with intr me from the dealership--I am also calling HQ to file a complaint. My email was addressed to Mike Brosin on 11/19/2021 The person I dealt with introduced himself as Jason McClellan and informed me Bryan had called in today and he would be filling in. The very next thing he told me was "We don't have a loaner car for you" so, here we go again. I had a reservation number. He informed me there was nothing he could do. I asked to speak with you and was told you were not in today. I asked for Wayne and he had no response and didn't seem to recognize who that was? He asked if I wanted to reschedule? I told him I needed to speak with someone. He went and spoke with James Saliva who issued an "BVA" and I hope that makes sense? I have to schedule these appointments on the off week so I do not have to be at the Sherman Clinic which is the main office for my Neuro Group. I received a call at 2 pm telling me my car was going to be washed and would be ready for pick up at 3 pm. I arrived at 3:20. I waited in the garage area for 10 minutes and no one approached me. If you have cameras you will be able to verify. I then went inside to the cashier who did not have my paperwork. She paged Jason 2-to 3 times without a response and asked me to please take a seat. I have nothing against her, she did what she could. Now it is 3:40 and I am sitting waiting for Jason. Finally, at 4 pm he shows up. I am pissed. I am not going to sugarcoat it. "I said, please don't, I am not very pleased right now" instead of taking the hint he persisted. Again, I said, I just want to pay the bill and get my car, I have been waiting 30 minutes. He tells me, "I'm sorry, I had to complete a bodily function" and now we have to go over your bill. Again, I just wanted to pay and leave, but he persisted and I yelled at him. So he says "I got you the loaner vehicle" I was supposed to have that and had a reservation number. Again, he brings up the bodily function? So, you took my paperwork into the bathroom? Why not put it where someone else could locate it and not make the customer wait? He tells me not to disrespect him? Are you kidding me? Then, my car wasn't even brought up yet. I waited outside with a nice young man who was trying to make small talk. I have had four encounters and 3 of 4 have been suboptimal with today being the worst yet. Thank you for your time. More

Very professional exactly what you should expect from a luxury dealership. I will come back soon. luxury dealership. I will come back soon. More

Great experience with the staff at Crest, everyone is very nice and polite. The golden rule was used during my visit. very nice and polite. The golden rule was used during my visit. More

Good food, free Wi-Fi, good service, better service consultant, always clean. Love my Crest fam consultant, always clean. Love my Crest fam More

Crest always gives you the red carpet treatment. This is my fourth purchase there and I will continue to come back. The staff is very knowledgeable and very friendly! my fourth purchase there and I will continue to come back. The staff is very knowledgeable and very friendly! More

Thank you to Kayla, Troy, and each and every person I had an encounter with. Kayla and everyone I encountered both Friday and Saturday were the best! Kayla was very welcoming, explained things in detail, and an encounter with. Kayla and everyone I encountered both Friday and Saturday were the best! Kayla was very welcoming, explained things in detail, and extremely knowledgeable. When something more than expected came up, she displayed a level of empathy that’s immeasurable as she went above and beyond to help me get a resolution. I used to train new hires about what is means to level up and provide EXCEPTIONAL service. Kayla did that and more. Thank you for being you, for everything you did to get things resolved, and for being an outstanding reflection of the dealership. Blessings to you all. More

Nice people to work with and I am always very very pleased with their customer service pleased with their customer service More

Wow! Customer service at its best!! Wonderful staff and very professional. Treated us like royalty. very professional. Treated us like royalty. More

The service was just amazing. Kayla was the supervisor working with me and she made it very easy and took care if all the details working with me and she made it very easy and took care if all the details More

Good experience in warranty work. Never had a car detailed at an oil change. Fabulous detailing inside and out. Good visit with my granddaughter in the trip. detailed at an oil change. Fabulous detailing inside and out. Good visit with my granddaughter in the trip. More