Crest INFINITI

I originally purchased my Infiniti from Crest back in 2014 on the pretense that buying luxury from Crest meant buying service. Unfortunately, I've had lackluster customer service multiple times in the se 2014 on the pretense that buying luxury from Crest meant buying service. Unfortunately, I've had lackluster customer service multiple times in the service department. Most recently I took in my vehicle to have them check a "low washer fluid" light that had popped up. After 2 hours of waiting in the lobby with only 2 other customers, they came back with a bill and a full point inspection of all the things I needed to pay them to do, but failed to mention the "low tire pressure" alert, which was never aired up before I left. I also requested a quick car wash while they had it back in the shop, which never happened. I walked out with a new (part only, not installed) reservoir for my washer fluid tank, an almost flat tire and a dirty car for over $340. When he gave me the keys and I paid my bill he asked, "oh, did you still want that car wash? It'll take another 30 minutes." Ugh, no, thanks. I just won't be back. As a woman, I appreciate great customer service in regards to my vehicle and not to be taken advantage of. That is why I purchased from Crest to begin with. I just find the irony in the situation being that I get a weekly flyer or email asking me to "come back to Crest and buy a new car from us again." Sorry, the next purchase will be from Sewell. More

I have been a customer of Crest Infiniti since 2004 and have always been pleased with the excellent service I have received. The facilities are clean and customer friendly. The sales and service staff tr have always been pleased with the excellent service I have received. The facilities are clean and customer friendly. The sales and service staff treat customers with dignity and respect. I have leased several Infiniti's but decided to purchase one on May 23, 2020. Peyton Lustik was the sales representative and was assisted by Jibil. They were absolutely wonderful and worked with me to get the vehicle I wanted. On a subsequent visit, Peyton went way above what I would have ever expected to be sure that every need I had was met before leaving. She was such a joy to work with since she was always smiling. I highly recommend Peyton due to the level of professionalism and care she provided during my recent visits. Juanita Hall More

Great Service Everytime I called Casey mid day to see if I could get an appointment same day . She was able to fit me . She also took the t8me to go over my recommended servi I called Casey mid day to see if I could get an appointment same day . She was able to fit me . She also took the t8me to go over my recommended services and which ones was the most critical & should be done 1st if I wasn’t able to get them done all once. Always trusted service More

Excellent service and a great place with absolutely the best Crest Infiniti is a great dealership with a very friendly atmosphere Starting with Richie who has sold me 4 of the five Infiniti vehicles with all the Crest Infiniti is a great dealership with a very friendly atmosphere Starting with Richie who has sold me 4 of the five Infiniti vehicles with all the service staff and we cannot forget all the finance staff who make the deal happen. The best place to buy your Infiniti. More

Ahead of Time and Under Quoted Estimate! I was on a bit of a time crunch, but Casey worked me in and returned my vehicle clean, serviced and ready to go - ahead of time and under the estimate I was on a bit of a time crunch, but Casey worked me in and returned my vehicle clean, serviced and ready to go - ahead of time and under the estimate she gave me when I dropped off the car. Great experience from start to finish. More

Good place to service vehicle. But when it comes to warranty, they don’t want to do it unless you pay them money. Will avoid this place. Service price is a little to high and recommended unnecessary se warranty, they don’t want to do it unless you pay them money. Will avoid this place. Service price is a little to high and recommended unnecessary service. More

Crest is the best. Its always a very friendly atmosphere and the staff are very knowledgeable professionals who listen more than they talk which is a rare characteristi Its always a very friendly atmosphere and the staff are very knowledgeable professionals who listen more than they talk which is a rare characteristic these days. More

Excellent customer service John Dagnan is absolutely the best this is my second car to buy from him! Great product and great people! Incredible experience! best this is my second car to buy from him! Great product and great people! Incredible experience! More

Go see Stewart and Jeff (Tux) if you need an infiniti. They are amazing!! I consider them like brothers!! If you already have an infiniti ask for Casey in the service department!! Awesome people!! Cory They are amazing!! I consider them like brothers!! If you already have an infiniti ask for Casey in the service department!! Awesome people!! Cory Crowder Addison, Tx More