Crest INFINITI

Easy buying process I was looking for a SUV for my family , went to crest infiniti to look for options and liked QX60. Initially was refferred to DJ by a friend but since I was looking for a SUV for my family , went to crest infiniti to look for options and liked QX60. Initially was refferred to DJ by a friend but since he was busy that day we kinda bounced around. After selecting the car we wanted we werre still bounced around to a few sales people/managers. Hence the 4 stars. But then DJ took over and from there it was a really smooth buying process. He was honest and upfront. Didn't feel like I was talking to a salesman anymore. I wouldn't have bought the car if somebody like DJ was not on the other side of the table. His before sale and after sale service both are top of the line in my view. More

Great Experience For someone who doesn't like car shopping, DJ always goes out of his way to make it pleasant. 2nd car with DJ and Crest Infiniti and they have always For someone who doesn't like car shopping, DJ always goes out of his way to make it pleasant. 2nd car with DJ and Crest Infiniti and they have always gone above and beyond my expectations. Cesar was also extremely helpful and accommodating. Dean rounded off the great experience in the finance department. Will definitely return for the next time! More

DJ Johnson DJ was very kind and friendly, plus did not blow me off when I was in between making my decision!!! Overall my experience with him was great!!! DJ was very kind and friendly, plus did not blow me off when I was in between making my decision!!! Overall my experience with him was great!!! More

Happy New Q50 Owner Had an amazing experience at Crest INFINITI yesterday...bought a Q50! DJ Johnson was an awesome salesman with a ton of professionalism and patience. F Had an amazing experience at Crest INFINITI yesterday...bought a Q50! DJ Johnson was an awesome salesman with a ton of professionalism and patience. Felt like I was working with an ole friend although I'd just met him. My intention was to look at both INFINITI and Lexus, however due to the customer service experience provided at Crest, I decided against going to any other dealership. Rounded the experience out with Dean Robbins in the finance department who provided outstanding customer service as well. Crest Infiniti is the real deal. Look forward to working with DJ and Dean again. And...I'm loving my new Q50! More

Diamond in the rough I have dealt with several other luxury dealerships, I have also had a Cadillac serviced at crest Cadillac in the past and I was treated well. That is I have dealt with several other luxury dealerships, I have also had a Cadillac serviced at crest Cadillac in the past and I was treated well. That is why I returned to purchase an infinity from the crest dealership. The staff made it possible for me to make the final purchase they were very professional and tried to satisfy my request. what was so special was the treatment and expertise that Robert Olson gave me and my wife. Robert knows the products, he answered all of the questions about the vehicles. Robert really knows how to make the car buying experience respectful and comfortable. He knows how to treat people and has a bright future as a leader. When I decide to purchase another vehicle I would not have a problem with Robert helping me again. God bless you and your family Robert. Mr. and Mrs. R.A. Trumbo More

Sean, Sam and Tony About 2 months, my G37 IPL was flooded out in N Dallas, it was a late night and a flash flood for the area I was in, I tried to avoid as much water as About 2 months, my G37 IPL was flooded out in N Dallas, it was a late night and a flash flood for the area I was in, I tried to avoid as much water as possible, however, water got in my engine. My insurance company told me to select a collision company to have it repaired because my bumper was off, the fender protection and under carriage, proection was washed away in the flood. Crest Collison was the company I chose to do the work, as I had a relationship with a salesperson that came from another dealership over to Crest. So Crest Collison kept my car for 5 weeks, as they had to get a new bumper, replace fender well protector and under carriage protector. also, they had to flush the engine, replace carpet, clean and dry all electrical connections. The paperwork also stated to do a full service on the engine. So the day came for me to pick up my vehicle, I was excited as I had been in a rental for 30days. Picked up my car, took it home notice the next morning back up camera was not working, contacted the collision department to set up a time to bring in for the camera to be fixed because it was showing just a blue screen, and also it rain again the following week after picking up my car, and water was leaking behind my glove box and I also advise the collision center of this issue as well. When I advised of the time tables and when I needed to bring it in the collision manager Curtis Kincaid was a little apprehensive as to why I should even bring my car to be fixed because he was told by his office supervisor that my camera was not working when I brought it in. Well, it was flooded out and possibly stopped working after that, and also the car should have been started before the repairs started, then as we were going back and forth I reminded him the reason I am calling back is that there is a light knocking in my engine, his response was it was not knocking when we repaired it. He also advised that they are just a body shop and don't do engine work-- I was confused because I was told they took care of everything and would take to the service department if needed. So he and I did not agree on a timetable, he basically told me to call the service department if I needed the camera and knocking looked at. So I called the Crest Service department in Frisco the 1st person I spoke with was Sean S, the service manager, I advise of the above situation and said give him 20 min it would call me back and see what he can do, as I was out of rental days (car was kept for 5 weeks, I had only 30days with my policy). Sean called me back like he said he would, said bring my car up the service department, he would get me in a loaner and have my car checked out. He found out it was my #6 Cylinder that was out and needed a new engine, insurance company came back out, and totaled out the car. Sean allowed me to keep the loaner until I got a new car, and I ended up buying a car from Crest as well from Sam, and he was awesome at customer service and salesmanship he did not upsell me, he was sensitive to the whole situation, even if he really did not care at all, it never showed. His neighbor salesman Tony was also very well versed on how the car works and rode with my wife and me during the test driver. Even though my initial emotion with Crest Collision was anger and disgust, Sean, Sam and Tony saved the day, reassured me how they do business, they did not pass blame on someone else. They the responsibility of another department's short comings and didn't miss a beat with customer service. Awesome job and 10 STARS in my book. More

Efficient and Easy! My experience was super efficient, which is important to me as a working mom with two little ones at home. I don't have a lot of time to spend at the My experience was super efficient, which is important to me as a working mom with two little ones at home. I don't have a lot of time to spend at the dealership and I was very upfront about that and DJ was very respectful of that and responsive to any questions I had. He was proactive in getting with me and I didn't have to inquire or wonder where we were in the process. I would definitely recommend and would eagerly work with DJ again. More

They make it easy Got a new car 60days ago and have to get back to the dealership for a quick fix and query. Eric and DJ made it easy and it was a pleasant experience, Got a new car 60days ago and have to get back to the dealership for a quick fix and query. Eric and DJ made it easy and it was a pleasant experience, again. More

2nd time better than the 1st?? If stellar customer service is what you want, go talk to DJ at Crest Infiniti. I didn't think the second time could be better than the first but they If stellar customer service is what you want, go talk to DJ at Crest Infiniti. I didn't think the second time could be better than the first but they proved me wrong. DJ's son was about to have surgery and he made sure I was taken care of. The sale went so smoothly. I felt like I got a great deal, no back and forth, no games. We are a DJ-Crest-Infiniti family for life! You don't know how stress-free and easy car buying can be until you've gone here! Seriously. More

Extremely Satisfied!!!! DJ Johnson was extremely efficient and easy to work with. I wanted a quick fast deal on a car, with no haggling back and forth. Our deal was made with DJ Johnson was extremely efficient and easy to work with. I wanted a quick fast deal on a car, with no haggling back and forth. Our deal was made within ten minutes of communicating with each other, and we closed the deal quickly. I let DJ know up front what my expectations were and he came through 100%. The transaction went smoothly and we could not have asked for a better sales person. I highly recommend DJ Johnson. More