Crest INFINITI - Service Center

Had an exceptional overall experience. David Clinton was on top of things and took care of everything that was needed to be done. David Clinton was on top of things and took care of everything that was needed to be done. More

Always top notch customer service. Service department always greets me and makes it very easy to get my car repairs done. Service department always greets me and makes it very easy to get my car repairs done. More

My 2014 Qx60 has always been serviced at Infiniti Dealerships. It was earlier being serviced at Grubbs and since last 7-8 years it has been serviced and/or repaired by Crest Infiniti in Frisco. Howev Dealerships. It was earlier being serviced at Grubbs and since last 7-8 years it has been serviced and/or repaired by Crest Infiniti in Frisco. However, in 2024 I had air bag lights blink and I took it to Crest Infiniti. They kept the vehicle for over a week and called me it is fixed and to come and pick it up. I went and I was handed a $1000+ bill and was told, the sensors were changed but another part needs to be installed and it is on backorder. I was also told by the Service Advisor that I need not pay anything and just need to pay one time $1039 something, so when the part arrives, they will just install and air bag issue will be fixed. After following up for 9 months and escalating to Infiniti, the part arrived and I get a call that I would again need to pay $1832 plus labor on the part. I asked why wasn't I told about this earlier and then Service manager says, it is in notes but I said I was not told. He simply declined and said you pay and we can fix else nothing can be done. I mean it is an old car, fine, but air bag is life safety feature given by Infiniti and they are not ready to take responsibility of a faulty part that cannot go bad based on wear and tear. This is unacceptable and I wanted to voice it out. So voicing out here and other platforms hoping, someone from Infiniti or Crest can help resolve. More

I have worked with Tony on many occasions in sales and now in service. He is always willing to help and go the extra mile. The work done by the mechanics/techs has been excellent. I feel like they care now in service. He is always willing to help and go the extra mile. The work done by the mechanics/techs has been excellent. I feel like they care about the car they are working on. More

Troy is awesome as an advisor. I will definitely go back to him. Very pleasant to work with I will definitely go back to him. Very pleasant to work with More

I am 100% satisfied with the service provided at Crest Infinity. My car is really good taken care, plus they make me feel welcome and special. They listen to what I think my car has and they go above and Infinity. My car is really good taken care, plus they make me feel welcome and special. They listen to what I think my car has and they go above and beyond to check everything and then more. I feel I can trust them my car. Even their parts department is very helpful when I need tiny clips and covers, They always deliver very good service and the help I need. Thank you. More

The Infiniti Crest leadership service department is consistently doing an excellent job. Troy Dunn is a professional in the service advisor role. consistently doing an excellent job. Troy Dunn is a professional in the service advisor role. More

Good, clean and very accommodating. Very friendly, easy to get to from freeway. The manager was very helpful and understanding. Very friendly, easy to get to from freeway. The manager was very helpful and understanding. More

We dropped the car off on a Monday AM and was told it would take a day & a half. My daughter was leaving Tuesday night. We called for updates but only got it’s in the works. When I called the main # I would take a day & a half. My daughter was leaving Tuesday night. We called for updates but only got it’s in the works. When I called the main # I was told work had not started yet. We were also told we needed a new tire as the nail was in the side wall of tire. Since they hadn’t started on the car we picked it up. Also, nail nowhere near sidewall. We took the car to a different service place where my daughter lives. Easy, inexpensive patch all that is needed on the tire. The steering issues seemed to have resolved. We most likely won’t be bringing the car for service at Crest again. So disappointed. I’m hesitant to bring my other Infiniti back to Crest after this experience. We’ve never had issues like this. Normally, we get great service at Crest. We are an Infiniti family & we have purchased numerous vehicles from Crest. This is a first for us but so disappointed in this service visit. More

Derrick greeted me and proceeded to take care of my service needs even without an appointment. He communicated throughout the day keeping me up to date on service progress. service needs even without an appointment. He communicated throughout the day keeping me up to date on service progress. More