Crest Lincoln - Service Center

Excellent service Took my car in for a regular service, and tire rotation. They met me and put me through with no waiting. They found my brake lights were out and repla Took my car in for a regular service, and tire rotation. They met me and put me through with no waiting. They found my brake lights were out and replaced them as well. I was out in less then and hour. My car is over 11 years old. I get great service each and every time I go in. More

Check up for trip to Florida and recall work to be completed. Used Crest for my previous MKC and was impressed with there service department completed. Used Crest for my previous MKC and was impressed with there service department More

Good Dealership I've always had a good experience at Crest Lincoln when getting my car serviced. Their operation is clean, inviting and the people are friendly. I w I've always had a good experience at Crest Lincoln when getting my car serviced. Their operation is clean, inviting and the people are friendly. I would highly recommend Crest Lincoln dealership as an example for others to follow. More

Change of Battery Transmission check up Nancy Frasier was honest and professional regarding the need for transmission flush I was told I needed it from another Ford dealer.. when in fact it Nancy Frasier was honest and professional regarding the need for transmission flush I was told I needed it from another Ford dealer.. when in fact it was not necessary More

Thank you Martez for the service I received from Crest Lincoln today I also like the time you took to give me a review of the car thanks again Lincoln today I also like the time you took to give me a review of the car thanks again More

I have visited Crest of Sterling Heights a few times and was in need of a loaner vehicle. Martez has assisted me on more than one occasion He is truly an asset to the company He is very professional, polite was in need of a loaner vehicle. Martez has assisted me on more than one occasion He is truly an asset to the company He is very professional, polite and courteous. I ended up leaving my iPad in a loaner and he contacted me and had it set aside for me to pick it up. I was glad he checked the car for possible left behinds. I just wanted to recognize him for all if his efforts. We need more employees who truly care about the service they provide. More

Unprofessional Customer Service I have been a loyal customer with Lincoln for several years, leasing 5 vehicles over this course of time. I am a residence of Macomb county and have h I have been a loyal customer with Lincoln for several years, leasing 5 vehicles over this course of time. I am a residence of Macomb county and have had HORRIBLE experiences with CREST LINOCLN on several occasions. This last time has me livid! From my understanding, Lincoln as a organization, allows the customer to return their leased vehicles to any Lincoln dealership unless the dealership is unable to accommodate. I totally understand. Today, December 2, 2019, I walked into the CREST LINCOLN dealership to turn in my leased vehicle and as the customer service rep proceeded to assist me after asking a few valid questions, "someone" intruded in our business to tell me, "we do not accept vehicle turn ins unless you purchased from this dealership". I kept my cool and walked out. I called EVERY customer relations rep under the sun to complain about the LIE I was told about returning my leased vehicle. I will NEVER lease nor buy a Lincoln ever again in my life! Lincoln has lost a loyal customer! I should not have to drive around to different cities to find a dealership to take my car! Yes, I can take it back to where I leased it from but that's besides the point. If policies are in place to accommodate the customer then so be it! I will be taking this further! More

My experience at Crest Lincoln. Every area weither it be sales fiance, cashier, or service. We concerned if you needed more infomation or help and were going to assist in your though Every area weither it be sales fiance, cashier, or service. We concerned if you needed more infomation or help and were going to assist in your thoughts or needs. More

Oil change I had an appointment and they took me right in. I was out of there in about 45 minutes. They have a comfortable waiting room with a nice assortments I had an appointment and they took me right in. I was out of there in about 45 minutes. They have a comfortable waiting room with a nice assortments of refreshments. More

Disappointed Crest Lincoln is my service dealer because of the location. It is closer than the other Lincoln dealers in the area. However too many times I've had t Crest Lincoln is my service dealer because of the location. It is closer than the other Lincoln dealers in the area. However too many times I've had to return because something wasn't done properly. More