Crest Nissan

Crest Nissan responded

We're so glad to hear you had a great service experience! Speed and friendly service are what we strive for. We'll be sure to pass your kind words on to Tanner. Thank you for choosing us!

Crest Nissan responded

We're thrilled to hear you had a great experience at Crest Nissan! Professional and courteous management is something we take pride in, and it means a lot that you recognized it. Thank you for recommending us for any type of car service – that kind of trust means the world to us. We look forward to seeing you again soon for all your automotive needs!

Crest Nissan responded

Thank you for choosing Crest Nissan! We're thrilled you had an excellent experience. Please let us know if there's anything else we can do for you in the future.

Crest Nissan responded

We're thrilled to hear you had a smooth and quick experience! Thank you for mentioning our friendly staff – that means a lot to us. At Crest Nissan, we strive to make the car buying process efficient and enjoyable, and it sounds like both our sales team and finance team delivered on that promise. We appreciate you recognizing their efforts! We're delighted to hear you'll be returning – that's fantastic news! Whether you're coming back for service on your new vehicle or browsing our selection again, we're confident you'll have another positive experience.

Crest Nissan responded

This is fantastic feedback, thank you! We take pride in having a team that is both skilled and professional, and we're thrilled to hear they made you feel welcome and confident. Knowing our repairs are efficient, accurate, and high-quality is what we strive for at Crest Nissan. We'll be sure to pass your kind words on to the staff. Thank you for choosing us, and please let us know if there's anything else we can do for you in the future!

Crest Nissan responded

Thank you for taking the time to leave a review, and especially for recognizing Ly's exceptional service! We appreciate you mentioning how understanding and helpful they were. At Crest Nissan, we strive to listen carefully to our customers' concerns and work collaboratively with our service department to find the best solution. We're thrilled that Ly was able to achieve that for you, making the whole process smooth and easy. Ly will be happy to hear that their efforts made such a positive difference in your experience. Thank you for letting us know, and thank you for choosing Crest Nissan!

Crest Nissan responded

Thank you for your loyal patronage and taking the time to leave a review! We're thrilled to hear that you consistently have "positive experiences" at Crest Nissan and consider our service "top notch." That means a lot to us! At Crest Nissan, we strive to provide exceptional service with convenient scheduling options. We appreciate you acknowledging the availability of appointment slots - it's something we take pride in offering. Thank you again for choosing Crest Nissan! We look forward to seeing you again for your next service appointment.

Crest Nissan responded

Thank you for the kind words! We're thrilled that we could meet all your needs and provide you with a positive service experience. We appreciate your business!

Crest Nissan responded

Thank you for your feedback about your recent brake service. We sincerely apologize that the brake issue you brought your car in for was not fixed, and we understand your concern about the loud noise. Safety is our top priority. Brakes should not be making loud noises after a service. We understand this situation is frustrating, and we want to regain your trust. Please reach out to our Service Director, Derick Heckel, at DHeckel@vtaig.com to discuss this further. We apologize for the inconvenience and look forward to resolving this issue for you.

Britt responded

Tanner is a professional / knowledgeable service representative. You (Derick) indicated that what the technicians advised was correct (noise from brakes, reversing are deemed as normal). It was advised that all Altima’s have that noise. I’ve test driven them and they don’t. I was given a Nissian Maximum SR and provided videos of the noise not being present in comparison to my 2022 Nissan Altima SR. Nissian, Crest location doesn’t appear to care about the safety of the customer. A braking system is nothing to mess around with. If the brake booster gives out that won’t be good. The noise is coming from the brake booster, yet it’s advised it passing safety check so nothing your location is willing to do. Nissan charges all this money for their vehicles but doesn’t ensuring the safety of their customer is care for. I spoke with Executive Office / Manufacturer and they are using your notes and are not looking further to the diagnosis of the vehicle. This is unexceptable. I’ll continue to remain professional / respectful but customers should “Buyer Beware” when looking into purchasing a vehicle from Nissan. Again, Tanner is amazing and explain things in great detail and remain professional through all the unforeseen circumstances. Nissan doesn’t back their product.