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Crest Volvo Cars - Service Center

Frisco, TX

4.9
1,570 Reviews

1,570 Reviews of Crest Volvo Cars - Service Center

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August 03, 2025

Always a good experience. Quick to greet you, go over details and time frame. The professional but friendly approach is perfect and the cleanliness of the service area is nice More

by jeffreyglittle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ally Gallagher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2025 -

Crest Volvo Cars responded

We are absolutely thrilled to hear about your wonderful experience with us. Your kind words about our team's welcoming approach and attention to detail truly mean the world to us. We take great pride in maintaining our service area and ensuring every visit feels comfortable and professional. It's customers like you who make what we do at Crest Volvo Cars so rewarding. We appreciate you taking the time to share your positive feedback and look forward to continuing to provide you with excellent service.

August 03, 2025

They are always patient and able to take care of my needs as a customer. Excellent place to bring my car in for service. More

by WITHERSA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ally Gallagher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2025 -

Crest Volvo Cars responded

We greatly appreciate your kind words about the patient and attentive service you receive with us. It means so much that we consistently meet your automotive service needs and that you view us as an excellent choice for your vehicle care. Your trust in our team to handle your car service requirements is truly valued, and we look forward to continuing to provide you with the same reliable and customer-focused experience every time you visit us.

August 02, 2025

Jasmine provided excellent assistance, frequently communicating updates and proactively following up. Additionally, she effectively answered all questions, demonstrating thorough knowledge and commit More

by STILWALLI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jasmin Umanzor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2025 -

Crest Volvo Cars responded

We are delighted to hear about your wonderful experience with our team. Your feedback about receiving excellent assistance and frequent communication updates truly means a lot to us at Crest Volvo Cars. We understand how important it is to stay informed throughout your automotive journey, and we are thrilled that our proactive approach made a positive difference for you. It is wonderful to know that all your questions were answered thoroughly and that you experienced our commitment to providing knowledgeable service. Your recognition of our team's dedication motivates us to continue delivering the exceptional care that every customer deserves.

August 01, 2025

I always get good help at Crest Volvo and really appreciate my service person, Ally. She helps me determine whether I need to bring the car in, helps with a loaner and answers any questions I have. More

by WPERROTT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ally Gallagher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2025 -

Crest Volvo Cars responded

Your positive experience means so much to us at Crest Volvo Cars. We are thrilled to hear that you consistently receive excellent assistance and that Ally provides such helpful guidance with scheduling, loaner arrangements, and answering your questions. It is wonderful to know that you feel supported throughout your service experience. Your trust in our team and continued loyalty truly makes our day. We look forward to continuing to provide you with the same level of care and support for all your future automotive needs.

August 01, 2025

Great and friendly service from my advisor. Being able to have a loaner car at my disposal was crucial and they accommodated that for me. More

by CLJOHNSON6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryce Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2025 -

Crest Volvo Cars responded

Your positive experience with our service team means so much to us. We are thrilled to hear that your advisor provided you with excellent and welcoming support throughout your visit. Understanding how important it was for you to have transportation available, we are pleased that we could provide you with a loaner vehicle that met your needs. Your feedback highlights exactly what we strive for at Crest Volvo Cars - combining professional expertise with genuine care for our customers' convenience and satisfaction.

August 01, 2025

Great service as usual. They were quite busy but my car was ready quickly, as promised. More

by RADMOM73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lyn Ford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2025 -

Crest Volvo Cars responded

We are pleased to hear about your positive experience with our service team. It's wonderful to know that despite our busy schedule, we were able to have your vehicle completed in the timeframe we promised. Your recognition of our consistent service quality means a great deal to us at Crest Volvo Cars. We appreciate your continued trust in our team and look forward to serving you again.

August 01, 2025

I was a high maintenance customer due my schedule and how far I have to drive to get to the dealership. We had a minor issue with my repair and she was extremely accommodating to my timeline and made sure it More

by COURT.WILLOUGH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jasmin Umanzor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andres (valet driver)
Aug 04, 2025 -

Crest Volvo Cars responded

Thank you for taking the time to share your wonderful experience with us at Crest Volvo Cars. We understand that managing a busy schedule while traveling a long distance to reach our dealership can be challenging, and we truly appreciate your trust in our services. It brings us great joy to know that our team was able to work with your timeline and ensure that everything was handled to your satisfaction when the repair issue arose. We are delighted that Andres provided you with such courteous and pleasant service during your vehicle exchange. Your feedback means the world to us, and we look forward to continuing to provide you with the exceptional service you deserve.

August 01, 2025

Lynn was wonderful and very helpful. Updated me and was quick to return my phone calls. Very friendly More

by hannahefarris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lyn Ford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2025 -

Crest Volvo Cars responded

Your positive experience with Lyn means everything to us. We are thrilled to hear that you found the service wonderful and helpful throughout your visit. It sounds like you received excellent communication with prompt phone call responses, which is exactly what we strive to provide every customer. The friendly approach you experienced reflects our commitment to making each interaction as pleasant as possible. Thank you for taking the time to share your feedback about your experience.

July 31, 2025

Jasmin is responsive and communicates well with the issues on the vehicle as they figure out. More

by RAJA0510
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jasmin Umanzor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2025 -

Crest Volvo Cars responded

Thank you for your kind words! We appreciate you taking the time to share your experience and we are glad to hear that Jasmin provided you with excellent communication. We will be sure to pass your feedback along to her and the rest of our team.

July 31, 2025

Outstanding service, proactive communication and very fair costs for the services. Appreciated the attention to detail and customer service to make the experience seamless for me. More

by jlschulting
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2025 -

Crest Volvo Cars responded

Thank you for the wonderful feedback! We're thrilled to hear that you had an outstanding and seamless experience. We appreciate you recognizing our proactive communication, fair costs, and attention to detail. We look forward to seeing you again.

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