Jasmin Umanzor

This was a Quick, easy, and simple process for getting my car service here at Crest Volvo! car service here at Crest Volvo! More

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Although I had a great experience with Caden in their sales department when purchasing my vehicle last year, I cannot say the same for their service department. I was assigned to Jasmin for my yearly ser sales department when purchasing my vehicle last year, I cannot say the same for their service department. I was assigned to Jasmin for my yearly service. I dropped off my vehicle yesterday at 3:15 pm and was told that the servicing would take an hour and 30 minutes. I told her that I would leave and come back, to which she said that she would give me a phone call when the service was completed. I did not receive a call so I called the dealership at 5:30 pm where I was told by another employee that she was busy and would call me back. By 6:30pm I still did not get a call so I called the dealership another time, I was told once again by a different employee that she was busy and suggested to leave a voicemail. Their service department closes at 7 and through the volvo app, I could see that my car was still not unlocked nor moved. I work early mornings and had to scramble to find last minute transportation as I was now left with no car. I received several text messages and phone calls at 7 am from her stating that she had left the dealership at 6 pm and offered to have the car servicing completed by 9am but unfortunately I was already at work. I checked the volvo app and saw that the hood and door was open, meaning that they were just then servicing my vehicle. When I went to pick up my car she had said that she had gotten my car rewashed since it was sitting out last night, insinuating that the service was completed the night prior. After telling her that I could see through the volvo app that the car wasn't moved until today, all she could do was apologize. If you are looking for a reliable and communicative servicing experience, I would suggest that you go to a different dealership or be prepared to find alternative transportation. More

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Mark’s communication is top-notch. He kept me updated and informed every step of the way. He kept me updated and informed every step of the way. More

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Very clean inside. All of the employees are super helpful and kind. Service is fast and easy. All of the employees are super helpful and kind. Service is fast and easy. More

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Great service staff and facilities. Cordial, friendly staff, the staff made you feel warm if that makes sense! Only suggested recommendation, add some edible snacks. Just a thought! Cordial, friendly staff, the staff made you feel warm if that makes sense! Only suggested recommendation, add some edible snacks. Just a thought! More

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took my car in for its scheduled service and i was very happy with their work happy with their work More

by nr10 Verified Customer Verified Customer

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The concierge service has historically worked well. This time I had to keep calling to get status updates. Once it was determined that no mechanical service was required but a software reboot was This time I had to keep calling to get status updates. Once it was determined that no mechanical service was required but a software reboot was the solution, that was fine. The 2022 Volvo XC60 hybrid is notorious for having poor connectivity and phone settings. Each time my wife complains immensely that we have to fuss with the system for about 30 minutes then do a couple of reboots. Fix that! Secondly upon return the driver and both noticed that the detail service was sub par and unsatisfactory. The interior was poorly vacuumed, the interior wipe down was done by someone distracted or on their phone. Poor example of out sourced service that represents the crest brand. Make this right for my wife. More

by lasallevaughn3 Verified Customer Verified Customer

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Huge thanks to Mark, Lyn, Vivian, and the technicians at Crest Volvo for another excellent visit. Mark walked me through each step, explained everything in a way that made sense, and kept me completely in t Crest Volvo for another excellent visit. Mark walked me through each step, explained everything in a way that made sense, and kept me completely in the loop. As always, the experience from start to finish was exceptional. More

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I really appreciated the use of a loner car while mine was being worked on and appreciated a nice clean car when I picked mine up. was being worked on and appreciated a nice clean car when I picked mine up. More

by AEBASILE1 Verified Customer Verified Customer

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The forgot to put the cap back on the air stem of the fixed tire fixed tire More

by YINGUANG.LUO Verified Customer Verified Customer

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