Jasmin Umanzor

Crest Volvo Cars responded

Thank you for sharing your experience with us! We are glad to hear that your scheduled service visit went smoothly and that you were happy with the work. It means a great deal to know that we were able to meet your expectations, and we look forward to serving you again at your next visit.

Crest Volvo Cars responded

Thank you for your feedback and for your continued trust in Crest Volvo. While we're pleased the software reset resolved the concern, I'm sorry you experienced poor communication during the process and that the vehicle was returned below our detailing standards. Both are unacceptable and do not reflect the level of service we strive to provide. We'd appreciate the opportunity to make this right. Please contact GM-Duncan McPhail directly at dmcphail@vtaig.com, so I can personally review your visit and address these concerns with our team. Thank you for bringing this to our attention.

Crest Volvo Cars responded

We are thrilled to hear about your wonderful experience with our team! It is genuinely rewarding to know that you felt informed and well taken care of every step of the way, and that the entire process felt seamless from start to finish. Your kind words mean a great deal to us and will certainly be shared with the team members you mentioned, as well as our technicians. We truly appreciate your continued trust in us and look forward to welcoming you back on your next visit!

Crest Volvo Cars responded

Thank you immensely for taking the time to share your experience with us! We are so glad to hear that the loaner vehicle made your visit more convenient, and that your car was returned to you clean and ready to go. That is exactly the kind of experience we strive to provide for every customer. We truly appreciate your kind words and look forward to serving you again whenever you need us. Thank you for choosing Crest Volvo Cars!

Crest Volvo Cars responded

We are glad to hear that you chose us for your tire service! We genuinely appreciate you taking the time to share your experience and for the kind rating. We do want to acknowledge your note about the air stem cap — attention to detail matters, and we appreciate you bringing that to our attention so we can continue to improve our process.

Crest Volvo Cars responded

Thank you for your review! We are so glad to hear that your car is running well and that our team was able to accommodate your schedule with fast service. We truly understand how valuable your time is, and we are pleased that we could make the process as convenient as possible for you. It means a great deal to know that the loaner car was helpful during your visit. We appreciate you taking the time to share your experience, and we look forward to continuing to provide you with reliable, efficient service whenever you need us!

Crest Volvo Cars responded

We are overjoyed to hear that you and your husband consistently have such wonderful experiences with us! It means a great deal to know that our communication and commitment to meeting your needs have made a positive impression. We truly value your continued trust and loyalty, and we look forward to providing you both with the same great experience for many years to come. Thank you for taking the time to share your kind words!

Crest Volvo Cars responded

We understand your frustration regarding the extended wait time during your appointment, and we are sorry to hear that you experienced a 2.5-hour delay. We recognize that your time is valuable, and we strive to provide timely service while maintaining the high standards you've come to expect from us. Your feedback helps us identify areas where we can enhance our scheduling and service efficiency.

Crest Volvo Cars responded

We greatly appreciate your loyal service relationship with us and your trust in bringing your XC90 to us year after year. It's wonderful to hear that you've consistently had great experiences and that our approach to service recommendations feels honest and transparent to you. Your feedback about our team's approach to additional services truly reflects our commitment to providing authentic, professional service. We value customers like you who recognize our dedication to recommending only what's needed rather than pushing unnecessary services. Thank you for taking the time to share your positive experience.

Crest Volvo Cars responded

We are elated to hear about your wonderful experience! It's truly heartwarming to know that we've provided you with the best automotive service experience you've had in Dallas. Your trust in us means everything, and we're honored to have earned your loyalty. Jasmin's exceptional communication and helpfulness clearly made your first service visit memorable, and we're so pleased that she was able to make the process easy and stress-free for you. Your kind words about her dedication reflect the genuine care and professionalism our entire team strives to provide every day. Thank you for taking the time to share your positive experience with us.