Crest Volvo Cars - Service Center

It is always a pleasure working with the team and Ally at Crest. From the initial scheduling, to the coordination of a loaner. It is always a wonderful and seemless process. Crest. From the initial scheduling, to the coordination of a loaner. It is always a wonderful and seemless process. More

Quick and fast service everything went smooth . The rep told me it would take all day but the service was quicker than expected The rep told me it would take all day but the service was quicker than expected More

Great service from Aly as usual. she is very customer oriented and has a nice personality. she is very customer oriented and has a nice personality. More

Lynn Ford was great as usual. Scheduling an appointment was painful as usual. I have purchased two vehicles from this dealership in the last few years. Each time before purchase Scheduling an appointment was painful as usual. I have purchased two vehicles from this dealership in the last few years. Each time before purchase I told the salesperson and manager I could only bring them in for service on Saturday and would like a loaner as I live a distance away, I was told that should not be a problem. Each time I call to bring a vehicle in for service, I am told none of my requests can be honored. I purchased a third Volvo, but not from crest because of service scheduling. More

Ally is great. But I’m tired of all of your survey requests. Please stop. But I’m tired of all of your survey requests. Please stop. More

Thank you Bryan Bingham & Bryce Williams for taking care of the issue I was experiencing with my 2022 XC60. Even though this is the second time we’ve been in since purchasing the vehicle on Feb. 5, 2025, of the issue I was experiencing with my 2022 XC60. Even though this is the second time we’ve been in since purchasing the vehicle on Feb. 5, 2025, I feel like we have been taken care of very well. When we started having issues, I thought, we might feel unwelcomed. I also felt that possibly no one would want to help us. This is not the situation at all. We have been treated extremely well and I feel that Bryan and Bryce were sincere. This is extremely important to me. I was given a courtesy car to use while they worked on my car. Thank you for taking such great care of my car. More

Excellent service and great reception from the staff. Lyn Ford was exceptional in understanding my concerns and addressing them with the service department. Lyn Ford was exceptional in understanding my concerns and addressing them with the service department. More

After I booked my appointment online I never received a email confirmation or text confirmation. I had to go back online and chat with someone to confirm the appointment. I gave my number and my name onli email confirmation or text confirmation. I had to go back online and chat with someone to confirm the appointment. I gave my number and my name online but your system kept changing it to my wife’s number. The car is in her name but I was making the appointment and needed the communication not her as she was out of town. Also when I pulled in and the lady started checking me in I was scolded when I told her the miles on the car which was 15k she said you should have brought it in around 10k. I had to explain to her that we leased this car from this dealership which was originally a loaner and it had 6k miles on it when we took ownership of it. I only got the maintenance message 2 weeks ago. I believe the car was serviced before we received it at 6k miles which made the next maintenance around 16k, every 10k miles, which is when I brought the car in for service. The service person should have know this from the service records and not harass me for not bringing it in sooner. I brought the car in within 2 weeks of when the “needs maintenance” alert came on. More

The service was completed in the time stated, and was happy to receive a freshly washed and vacuumed vehicle. Everything was good. happy to receive a freshly washed and vacuumed vehicle. Everything was good. More

Crest does a great job. My service advisor Ally is amazing. She communicates well. She is detailed and direct. My service advisor Ally is amazing. She communicates well. She is detailed and direct. More