Mark Morgello
Volvo Certified Service Advisor
Crest Volvo Cars
6020 State Highway 121
Frisco, TX 75034
I am a long ways away from my home, Boston, Ma. Love going to car shows with my convertible Pontiac Trans Am. I have a very large family.
Read moreDealership Experience
1 yr, 4 mos
Industry Experience
36 yrs
Languages Spoken
English
215 Reviews
Write a Review215 Reviews of Mark Morgello
July 05, 2026
We came in multiple times over months for an issue. The diagnosis resulted in parts being replaced and significant costs but the core issue is still there. The car makes a sound when backing slowly lik The diagnosis resulted in parts being replaced and significant costs but the core issue is still there. The car makes a sound when backing slowly like a continuous paper rattling against something. Stops after engine warms up. Second and more important issue is that there's a click click sound on the front passenger side when the car goes over a dip in the road. Each time, something was found that we were told will fix the issue. We paid trusting it will but both issues still exist. We spent a lot of money. The recent visit resulted in another diagnosis requiring another $850! This time, I am not really sure whether to blindly except the diagnosis as the core issue wasn't resolved the last times we visited. I will need to now go to other service centers to get a better diagnosis. More
June 24, 2026
Huge thanks to Mark, Lyn, Vivian, and the technicians at Crest Volvo for another excellent visit. Mark walked me through each step, explained everything in a way that made sense, and kept me completely in t Crest Volvo for another excellent visit. Mark walked me through each step, explained everything in a way that made sense, and kept me completely in the loop. As always, the experience from start to finish was exceptional. More
Other Employees Tagged: Jeremi Chapman, Lyn Ford, Jasmin Umanzor , scott, tyler
June 20, 2026
Mark was very professional and helpful, attending to my needs. I had a pleasant experience and felt like I was given all the time I needed and all questions answered. Thank you! needs. I had a pleasant experience and felt like I was given all the time I needed and all questions answered. Thank you! More
June 18, 2026
Excellent serving! Professional service by Mark from start to finish. Great communication and updates throughout. Professional service by Mark from start to finish. Great communication and updates throughout. More
Other Employees Tagged: Fabian Salazar
June 15, 2026
Met with a closer Volvo dealer closer to my home and business to avoid the commute up to Frisco. Soon realized, the service I generally have received from Crest Volvo is above the "bar" significantly. business to avoid the commute up to Frisco. Soon realized, the service I generally have received from Crest Volvo is above the "bar" significantly. Appreciate Mark creating an overall positive experience. Thank you! More

