Mark Morgello
Mark Morgello at Crest Volvo Cars

Mark Morgello

Volvo Certified Service Advisor

Crest Volvo Cars

6020 State Highway 121
Frisco, TX 75034

Contact Me
4.8
215 Reviews

I am a long ways away from my home, Boston, Ma. Love going to car shows with my convertible Pontiac Trans Am. I have a very large family.

Dealership Experience

1 yr, 4 mos

Industry Experience

36 yrs

Languages Spoken

English English

4.8

215 Reviews

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215 Reviews of Mark Morgello

July 08, 2026

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Good service and accuracy, and the attention was excellent and the staff very good… good More

by andresmendez2407
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Recommend Dealer
Yes
Jul 13, 2026

Crest Volvo Cars responded

Thank you for taking the time to share your experience with us. It is so rewarding to hear that our service was accurate, attentive, and that our team made a positive impression on you. We take pride in delivering a high standard of care to every customer, and feedback like yours reminds us why that commitment matters. We look forward to welcoming you back whenever you need us.

July 05, 2026

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We came in multiple times over months for an issue. The diagnosis resulted in parts being replaced and significant costs but the core issue is still there. The car makes a sound when backing slowly lik More

by DIVYABH
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Recommend Dealer
Yes
Jul 09, 2026

Crest Volvo Cars responded

We are concerned to hear about your experience, and we understand your frustration. We regret that your experience has not met your expectations. We would welcome the opportunity to learn more about your situation and work toward finding a path forward that gives you greater confidence in the diagnosis and any recommended repairs. Please feel free to reach out to us directly to discuss this further.

June 30, 2026

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Purchased multiple Volvos from Crest. Service is always top notch! Mark is an excellent service advisor. More

by larrymwassam
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Recommend Dealer
Yes
Jul 01, 2026

Crest Volvo Cars responded

Thank you immensely for your continued loyalty and for taking the time to share such kind words. It truly means a great deal to us that you have trusted our team with multiple vehicle purchases over the years. We are glad to hear that Mark has consistently delivered the level of service you deserve, and we will be sure to pass along your recognition to him. We look forward to continuing to serve you for many years to come.

June 24, 2026

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Huge thanks to Mark, Lyn, Vivian, and the technicians at Crest Volvo for another excellent visit. Mark walked me through each step, explained everything in a way that made sense, and kept me completely in t More

by Dscottedwards
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Recommend Dealer
Yes

Other Employees Tagged: Jeremi Chapman, Lyn Ford, Jasmin Umanzor , scott, tyler

Jun 25, 2026

Crest Volvo Cars responded

We are thrilled to hear about your wonderful experience with our team! It is genuinely rewarding to know that you felt informed and well taken care of every step of the way, and that the entire process felt seamless from start to finish. Your kind words mean a great deal to us and will certainly be shared with the team members you mentioned, as well as our technicians. We truly appreciate your continued trust in us and look forward to welcoming you back on your next visit!

June 20, 2026

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Mark was very professional and helpful, attending to my needs. I had a pleasant experience and felt like I was given all the time I needed and all questions answered. Thank you! More

by sharonkruit2018
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Recommend Dealer
Yes
Jun 22, 2026

Crest Volvo Cars responded

Thank you for taking the time to share your experience with us! It is truly wonderful to hear that you felt well taken care of and that all of your questions were answered thoroughly. That kind of attentive, personalized service is exactly what we strive to provide for every customer. We appreciate your kind words and are so glad your visit was a pleasant one. We look forward to welcoming you back whenever you need us!

June 19, 2026

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Mark was great and patience with me. He answered all my questions I asked promptly. More

by DUNSMORE.THOMAS
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Recommend Dealer
Yes
Jun 22, 2026

Crest Volvo Cars responded

We are glad to hear about your recent experience with us! It is wonderful to know that Mark provided you with the patience and attentiveness you deserved, ensuring all of your questions were answered promptly. That level of care and dedication is exactly what we strive to deliver to every customer who walks through our doors. Thank you for taking the time to share your feedback. We truly appreciate it and look forward to welcoming you back in the future!

June 19, 2026

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Another excellent job of service and customer care. I was there for a 20,000 mile oil change, in and out quickly. More

by Larry Atnip
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Recommend Dealer
Yes
Jun 22, 2026

Crest Volvo Cars responded

Thank you for taking the time to share your experience, Larry! It is wonderful to hear that your 20,000 mile service visit was smooth and efficient. Providing excellent care while respecting our customers' time is something we genuinely strive for, and it means a great deal to know that came through during your visit. We look forward to seeing you again!

June 18, 2026

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Excellent serving! Professional service by Mark from start to finish. Great communication and updates throughout. More

by MATHEWSIDNEY
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Recommend Dealer
Yes

Other Employees Tagged: Fabian Salazar

Jun 19, 2026

Crest Volvo Cars responded

Thank you for taking the time to share your experience with us! It is wonderful to hear that Mark provided you with professional service and kept you informed every step of the way. Clear communication makes all the difference, and we are glad that came through during your visit. We truly appreciate your kind words and look forward to welcoming you back in the future!

June 15, 2026

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Met with a closer Volvo dealer closer to my home and business to avoid the commute up to Frisco. Soon realized, the service I generally have received from Crest Volvo is above the "bar" significantly. More

by DCorbett
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Recommend Dealer
Yes
Jun 16, 2026

Crest Volvo Cars responded

Thank you for taking the time to share your experience! It is truly meaningful to hear that after exploring other options closer to home, the level of care and service you receive at Crest Volvo Cars stood out. That kind of recognition speaks volumes, and we are glad the difference was clear. We will be sure to pass along your kind words — it is always wonderful to know that our team is making a genuine, lasting impression. We look forward to continuing to serve you and appreciate your loyalty!

June 14, 2026

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Mark was very professional and friendly. I will request him again on the next service. More

by ROBGOTT43
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Recommend Dealer
Yes
Jun 16, 2026

Crest Volvo Cars responded

We are elated to hear about your recent experience with us! It is wonderful to know that Mark made such a positive impression with his professionalism and friendly approach — that is exactly the level of service we strive to provide every customer. We look forward to welcoming you back for your next service visit!

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