Crestmont Hyundai

Just had a recall on my Tucson. Was in and out in 40 min. Everyone was friendly and made sure I was complete in a timely manner. Was in and out in 40 min. Everyone was friendly and made sure I was complete in a timely manner. More

Everything handled in a very timely and professional manner They handled my recall and an oil change with no issues manner They handled my recall and an oil change with no issues More

Always fast and professional. I do wish though if they move my seat that they would put it back to the position it was in. I do wish though if they move my seat that they would put it back to the position it was in. More

Always fast and professional. I do wish though if they move my seat that they would put it back to the position it was in. I do wish though if they move my seat that they would put it back to the position it was in. More

Reapir was a warranty service. However, the dealership initially collected a 50 % deposit-which the service manager stated would be credited to me at a later date. This never occu However, the dealership initially collected a 50 % deposit-which the service manager stated would be credited to me at a later date. This never occurred, and despite repeated attempts to discuss this-my calls were never returned. More

It was a pleasure dealing with Andre and Marcus’s. I felt with Andre via text messaging. Marcus’s was knowledgeable about the vehicles and answered all my questions. It was a very pleasant experience I felt with Andre via text messaging. Marcus’s was knowledgeable about the vehicles and answered all my questions. It was a very pleasant experience dealing with these two gentlemen. More

i recently left a review not too long ago back in January of 2026, My experience with Terry Coggins started off great, but unfortunately, it didn't stay that way. I spent practically an entire day at the de of 2026, My experience with Terry Coggins started off great, but unfortunately, it didn't stay that way. I spent practically an entire day at the dealership purchasing my Hyundai Kona. I was patient throughout the entire process and never complained, even though buying a car can be a long, exhausting experience. Terry was attentive while making the sale, which I appreciated. What disappointed me was what happened after the sale. When it came time for my first oil change, I reached out to Terry to ask if there was any way he could help me out with a complimentary service. He explained that the promotion had ended in 2025, and I understand businesses have policies. My issue isn't that the promotion ended—it's that there was no effort whatsoever to take care of a customer after the deal was done. After spending thousands of dollars on a vehicle and giving Terry my business, I expected at least the same level of customer service I received before signing the paperwork. Instead, the communication felt cold and transactional, almost as if once the sale was complete, I no longer mattered. Customer service isn't just about getting someone to buy a car—it's about how you treat them afterward. A small gesture or even a willingness to try would have gone a long way. Instead, I was left feeling like my business was only valuable until the commission was earned. More

Easy to work with. Listen to my knee of what I wanted. And I appreciated the quickness. I wasn't there all day. Listen to my knee of what I wanted. And I appreciated the quickness. I wasn't there all day. More

Terrible and very poor communication skills They definitely don't go out of their way for customer service definitely don't go out of their way for customer service More

I was very impressed from start to finish with the lease of my Hyundai Tucson! ! I was undecided on the color and Aaron my salesman was very patient with me. I felt no pressure what so ever. Financ lease of my Hyundai Tucson! ! I was undecided on the color and Aaron my salesman was very patient with me. I felt no pressure what so ever. Financing was easy which I appreciate . This is my second Hyundai lease and I have to say I see a huge difference with the dealership from 3 years ago. Everyone I came in contact with this time was professional, knowledgeable and friendly . Thank you so much to the great staff at Crestmont Hyundai in Brunswick Ohio ! I highly recommend this dealership and also the Hyundai Tucson! More