Crestmont Hyundai

Poor Getting a Live person to talk to was nearly impossible. Ai is Awful. I called 3 separate days and could not get someone to pick up the phone. The 4th day after waiting 15 minutes, I called agai impossible. Ai is Awful. I called 3 separate days and could not get someone to pick up the phone. The 4th day after waiting 15 minutes, I called again and asked for sales. Finally someone picked up the phone. I was the told to ask for service. A complete joke ! Dropped off my vehicle at 8:00 am to get minor work done. I was called at 5:45 pm and told the car wasn't ready, but would be done the next day at 8:30 am. Had to be somewhere at 9:30. Vehicle was ready at 9:25. Your customer service is terrible. More

I had an. 11am appointment and was there until 2pm. 3 hours, really? Not happy! 11am appointment and was there until 2pm. 3 hours, really? Not happy! More

I had a regular service, oil change etc. my car has been leaking a lot of oil ever since. I'm at the dealership now my car has been leaking a lot of oil ever since. I'm at the dealership now More

Had a great experience at Crestmont Hyundai! Joe was fantastic to work with — he got me the information I needed quickly, made the process smooth and stress-free, and helped get me to a payment Joe was fantastic to work with — he got me the information I needed quickly, made the process smooth and stress-free, and helped get me to a payment I was comfortable with. Really appreciated the professionalism and communication throughout the process. Highly recommend asking for Joe if you’re in the market for a new vehicle More

I have a genesis. I was promised with purchase that they would come and pick up my vehicle, take it to service and bring back. Every time I mention this it is a strugg I was promised with purchase that they would come and pick up my vehicle, take it to service and bring back. Every time I mention this it is a struggle to get them to agree to do this. Many times they are unaware what I am talking about. Additionally they do not want to do services on my genesis that’s included in my package. For a luxury car service I should not have to fight and argue to get these things taken care of. More

Everything was going great until they cashed my personal check that I asked them not to cash until my insurance check came. check that I asked them not to cash until my insurance check came. More

I am very happy with my Genesis having brand switched from BMW. The service, however, has made me rethink another dealership. The poor customer service in the service department has been consistent with from BMW. The service, however, has made me rethink another dealership. The poor customer service in the service department has been consistent with this dealership with one exception. The technician who handled the service, Nathan I believe, left me a very nice note which I have kept to remind myself there are some personnel in the department who know the meaning of customer service. More

I was basically told that the issue I'm experience with my leased are is not there and they aren't sure what I'm talking about. Even though the issue still persists. my leased are is not there and they aren't sure what I'm talking about. Even though the issue still persists. More

Not timely. Person handling paperwork was clueless. Offered me $15 off my FREE service fir the delays. Was inspection done?? Who knows! Person handling paperwork was clueless. Offered me $15 off my FREE service fir the delays. Was inspection done?? Who knows! More

Poor communication and mixed communication not stating the correct information. The communication was not good. I had to constantly follow up when they would tell me they would call me back. They kept get the correct information. The communication was not good. I had to constantly follow up when they would tell me they would call me back. They kept getting information wrong and gave me the wrong information. I would check what they said only to find out what they told me wasn't correct. More