Crestmont Hyundai

Overall, a good experience. I appreciate the delivery of the car to my home after service. The loaner/rental/courtesy car situation seemed a little confused. I'm happy with the I appreciate the delivery of the car to my home after service. The loaner/rental/courtesy car situation seemed a little confused. I'm happy with the work that was done to my car, it was warranty work. More

Excellent, trustworthy and reliable We had the best experience. Jeff and the team really made us feel as very valuable customer. experience. Jeff and the team really made us feel as very valuable customer. More

It was an informative and efficient process. I would recommend them to anyone looking for a Hyundai. I would recommend them to anyone looking for a Hyundai. More

Got me in out and pretty quick! They had the car warmed up and ready for me to test drive when I arrived. They had the car warmed up and ready for me to test drive when I arrived. More

Marcus was helpful, and made our transaction easy Had a positive experience at the dealership. Transaction was smooth. Marcus did well explain explaining the process of making it easy. positive experience at the dealership. Transaction was smooth. Marcus did well explain explaining the process of making it easy. More

I had an appointment and still waited 2 hours and was charged $170 for an oil change when it should have been complementary with my lease package. charged $170 for an oil change when it should have been complementary with my lease package. More

Took car in for a recall and waited on the service. Dealer was done quickly and prioritized my service because I was waiting (not all dealerships do that). Dealer was done quickly and prioritized my service because I was waiting (not all dealerships do that). More

I had to bring my car back to the dealer twice for the same problem. The 1st was the day after my purchase for a flashing check engine light. They had the car for 6 days, changed the spark plugs & said same problem. The 1st was the day after my purchase for a flashing check engine light. They had the car for 6 days, changed the spark plugs & said to bring it back after 1000 miles to do an oil consumption test. When I got home I found the paper mat they use for floor protection stuffed under the seat. I got to the 1000 miles & the flashing engine light came on again. They had the car for 3 & 1/2 weeks. They would not communicate with me with any information in what they were doing with the car. I had to get the GM of the dealership to intervene, after which i got 1 text saying there were no updates but I had no information to update. The Gm then got someone to send me a bulletin that pertained to the possible problem, but still no other communication from the. Finally,after the 3rd request from the GM, the car was Miraculously fixed the next day. According to the bulletin, the job would pay a tech for 7 hours. I got no explanation at all as to why it was there for 3 1/2 weeks. If not for the GM they might still have it. This was,a very stressful experience to say the least. This service department needs some serious work on their customer service & communication skills. Oh and they had my car for 29 days out of my 3 month warantee to boot. More

They don't communicate, they don't finish the job, and it's always a run around with them! it's always a run around with them! More

Wonderful! Polite, nice atmosphere, accommodating, very time consuming however we left with what I wanted. Polite, nice atmosphere, accommodating, very time consuming however we left with what I wanted. More