Crestmont Hyundai

The AI bot didn't get my appointment on the schedule and it said I would have a shuttle when I did not. The representative I worked with then I showed up was very accommodating and nice. it said I would have a shuttle when I did not. The representative I worked with then I showed up was very accommodating and nice. More

Very accommodating, made sure invoice was accurate, answered all questions thoroughly. Very polite, brought car to us. answered all questions thoroughly. Very polite, brought car to us. More

Will not return phone calls. I leave messages and nobody calls me back. I don't know how you can stay in business. I leave messages and nobody calls me back. I don't know how you can stay in business. More

The AI for scheduling service needs some work. My appt was marked wrong as far as drop off or wait. My appt was marked wrong as far as drop off or wait. More

Salesman listened. The whole team worked to get the deal done A positive experience overall The whole team worked to get the deal done A positive experience overall More

My check engine light came on. I called the dealership and they couldn't get me in for about three weeks. When I did come in, they didn't seem to know what to do. I waited five hou I called the dealership and they couldn't get me in for about three weeks. When I did come in, they didn't seem to know what to do. I waited five hours to get my car serviced. More

No urgency in their service department because I didn't have an appointment. Took them three weeks to run the diagnostic to determine the problem. Took them a day to fix the car once diagnostic was done have an appointment. Took them three weeks to run the diagnostic to determine the problem. Took them a day to fix the car once diagnostic was done More

Absolutely customer service provided by the service department. Starting with car drop off on January 2nd 2026 for initial diagnosis, my vehicle was not looked at for a week (was told still tech is sti department. Starting with car drop off on January 2nd 2026 for initial diagnosis, my vehicle was not looked at for a week (was told still tech is still working on it); however, I receive vehicle updates of when car is locked/unlocked, doors open, etc. Additionally the drop off process too close to hour and a half while trying to tack down a loaner vehicle that i was pre-scheduled for an promised. Received car back temporarily while waiting on parts. Received notification week later that parts are in and to schedule. Kept checking with service (Lucia) about getting in and told no loaners were available. That tech left and I was told by the next service advisor that need to be placed in the schedule and request loaner (should have been the entire time I kept asking). The next tech advisor left and I was told day before my vehicle would be picked up (over a month later from the original schedule) that I would receive a call the morning of that someone is coming to get vehicle. Next morning I don't receive a call, so I call to ask about scheduled pick-up and I'm told that the appointment wasn't properly booked and I wasn't placed in the loaner vehicle schedule (second scheduling calendar is used for some reason?). Rescheduled again at two months out at this point. Car is finally picked up after straightening out additional loaner vehicle issues. Work is performed and I provided the delivery address (multiple times) and my car is delivered to my residence instead of my work address that I provided. Additional mileage and fuel used as a result of the error and did not receive vehicle before the requested time due to work meetings (confirmed by service department ahead of time that delivery window would not be a problem). Two months, numerous calls, lack of communication and follow through - poor representation of Genesis and the dealership. More

I didn’t get at all updated on my car until I called and got today it should be done by end of February and then told it should be done by mid march. It wasn’t done until the end of march. got today it should be done by end of February and then told it should be done by mid march. It wasn’t done until the end of march. More

Took care of my recalls in a timely fashion. Staff was courteous and professional. Work was completed in the timeframe estimated. Staff was courteous and professional. Work was completed in the timeframe estimated. More