Crestmont Hyundai - Service Center

David (service writer) is very helpful with good advise and recommendations. He takes the time to listen and be certain to understand and address any concerns. and recommendations. He takes the time to listen and be certain to understand and address any concerns. More

I always feel so comfortable coming to the service department. They do a great job, especially Dave. The point inspection is so helpful especially planning for future car needs. department. They do a great job, especially Dave. The point inspection is so helpful especially planning for future car needs. More

I was very frustrated with the lack of communication, my car was in the service department for weeks, I feel I should have been consistently updated about progress but was not. I found myself calling every car was in the service department for weeks, I feel I should have been consistently updated about progress but was not. I found myself calling every other day or every three days, it has been very frustrating working with this brand and location. More

Crestmont Hyundai was the best dealership I have ever been to, my dealer; Jared was absolutely amazing. From the moment I inquired about my vehicle to me driving off the lot, the communication was great! been to, my dealer; Jared was absolutely amazing. From the moment I inquired about my vehicle to me driving off the lot, the communication was great! More

Dealership is nice and the service center person was friendly. friendly. More

Always so pleasant to work with. I will definitely choose them again when buying another car. Emily always goes out of her way to know her customers and make everything easy and comfortable choose them again when buying another car. Emily always goes out of her way to know her customers and make everything easy and comfortable More

I know that my car is being serviced properly..and in good hands... the employees in the service department are always courteous and helpful..and go out of their to see that my car and myself are a prior good hands... the employees in the service department are always courteous and helpful..and go out of their to see that my car and myself are a priority.. More

They had us in and out in less than an hour for a coil change. change. More

I HAVE A GENESIS G80 MY 4TH CAR LEASED THRU CRESTMONT THE TRANSMISSION BANGS IN N OUT AT LOW SPEEDS FOR TWO YEARS I HAVE BEEN COMPLAINING ABOUT IT THEY SAY COMPUTER TEST CANNOT FIND CAUSE, I PURCHASED A 2011 TRANSMISSION BANGS IN N OUT AT LOW SPEEDS FOR TWO YEARS I HAVE BEEN COMPLAINING ABOUT IT THEY SAY COMPUTER TEST CANNOT FIND CAUSE, I PURCHASED A 2011 BUICK IN OCT2020 PURCHASED AUTO WARRANTY $1400 DOLLARS TURN AIR CONDITION ON 4/2021 DID NOT WORK CRESTMONT SAID ITS NOT COVER I PAID THE COST. 5/21 CAR BREAK DOWN TOWED TO CRESTMONT THEY TOLD ME I HAVE TO BRING IT TO A BUICK DEALER I HAVE IT TOWED TO GANELY BUICK THEY TOLD ME IT NEED A CHIP IN THE ENGINE THEY TOLD ME MY WARRENTY DOES NOT COVER THE PART IT WILL COST ME $1000 WHEN THEY CAN GET THE CHIP THEY TOLD ME THEY MAY NOT GET THE PART FOR 3 TO 6 MONTHS THEY WERE KIND ENOUGH TO TELL ME THEY WILL STORE MY CAR FOR FREE THEY SUGGESTED I LEASE A NEW CAR UNTIL THEY FIX IT. WILL I GO BACK TO CRESTMONT TO LEASE xxxx NO, I HAVE ALWAYS HAD ISSUES WITH THE SALES PEOPLE More

The Genesis Luxury Owner Experience and Genesis Service Valet are lackluster at best here. They don’t utilize the owner experience portal which results in not receiving exclusive benefits, services and veh Valet are lackluster at best here. They don’t utilize the owner experience portal which results in not receiving exclusive benefits, services and vehicle information. Simple benefits like unlimited car washes no longer exist. Scheduling vehicle is challenging and at times they cancel appointments last minute due to not having a loaner car. Seems there is not systems in place to manage this process. The computers are not connected to the necessary Genesis databases which make scheduling service and scheduled maintenance a much longer process than it needs to be. I never look forward to my up coming scheduled maintenance because it is always a hassle. More