Back

Crestview Cadillac, Inc.

Rochester, MI

4.5
1,230 Reviews
Crestview Cadillac is proud to offer luxury Cadillac vehicles to SE Michigan. We have certified technicians to to take care of your vehicle needs. Crestview also has a Body Shop repair facility attached. We are your one stop for all things Cadillac.
Contact Dealership

555 S Rochester Rd

Rochester, MI

48307

Directions

By Type

Showing 1,230 reviews

August 01, 2024

Great service. Ron was absolutely correct in his initial diagnosis about what was wrong with my car. After picking my car up after repairs completed, I found it t More

by kartroy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ron Farmer
Aug 02, 2024 -

Crestview Cadillac, Inc. responded

Thank you for the high praise of Ron Farmer. We agree with you he is very good at his job. Your score however reflects the opposite. Is there something that needs to be addressed?

July 31, 2024

My thanks go out to Service Advisor, Ron Farmer. I had a coupon for Bonus Points. I asked Ron to be sure that they were put into my Rewards account. And yes, I have received my bonus points. Also, More

by JRJTHREE
Recommend Dealer
Yes
Employees Worked With
Ron Farmer
Aug 02, 2024 -

Crestview Cadillac, Inc. responded

We're happy you found our staff to be so supportive during your experience here at Crestview Cadillac, INC.. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 29, 2024

Bad repair service. Took my car in for a flat tire. Gave it back to me saying that the tire had been repaired. However in about 2 hours tire flat again. Called dealer More

by mary.rudolph1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ron Farmer
Jul 29, 2024 -

Crestview Cadillac, Inc. responded

We are disappointed to read that you didn't have a positive experience with us.

July 28, 2024

I had an appointment, unfortunately the oil change took more than two hours. The car seems to have gone through a car wash, but was still dirty. Ron was very nice. More

by RALF.NICKEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ron Farmer
Jul 30, 2024 -

Crestview Cadillac, Inc. responded

We regret to hear that you had this experience with us. We'd like the opportunity to turn your experience around. Please reach out to us at (248) 841-4166 at your earliest convenience to discuss how we can turn this experience into a positive one.

July 27, 2024

Adam exceeded our expectations- from the beginning he was attentive, professional, respectful and had great knowledge about the car we were interested. Very smooth transaction and customer care. More

by ewakorska
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adam King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Who ever helped to get the car clean and ready to drive , Dawn Medecke, Ron Farmer
Jul 29, 2024 -

Crestview Cadillac, Inc. responded

We're pleased to know we have been able to exceed your expectations and really help you out! Thank you again for choosing Crestview Cadillac, INC. and we hope to see you again.

July 27, 2024

Since I first leased and subsequently bought this car Crestview has kept it running great! More

by richardwig
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Farmer, Chris Young
Jul 29, 2024 -

Crestview Cadillac, Inc. responded

We appreciate your positive review about your recent experience with us! Thank you again for choosing Crestview Cadillac, INC. and we hope to see you again.

July 25, 2024

Took exceptional great care of my wife when she brought in our cadilac for service. From Brian to Chris they go above and beyond to make sure their customers are more than satisfied. 5 stars and more More

by LICARIJERRY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Farmer, Chris Young
Jul 27, 2024 -

Crestview Cadillac, Inc. responded

We're happy you found our staff to be so supportive during your experience here at Crestview Cadillac, INC.. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

July 25, 2024

Matthew was excellent. His diligence upon what I was looking for was superb. He answered every question I inquired about, and helped me find the car that worked for me. I r More

by KAYCEEMILLER8
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matthew Fox
Jul 27, 2024 -

Crestview Cadillac, Inc. responded

We're happy you found our staff to be so supportive during your experience here at Crestview Cadillac, INC.. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 25, 2024

Ron was very helpful with all the info. Great customer service. I highly recommend it to everyone! More

by ADNAN_MELAD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Farmer
Jul 27, 2024 -

Crestview Cadillac, Inc. responded

We're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

July 25, 2024

Service was great. The main issue was the waiting time for the part to come in and be replaced in the vehicle. Took 2+ weeks. More

by Pablo Kulyckyj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Farmer, Chris Young
Jul 27, 2024 -

Crestview Cadillac, Inc. responded

Pablo, thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again. We hope to see you soon!

...
60
...