Crestview Cadillac, Inc.
Rochester, MI
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 6:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Great service. Ron was absolutely correct in his initial diagnosis about what was wrong with my car. After picking my car up after repairs completed, I found it t Ron was absolutely correct in his initial diagnosis about what was wrong with my car. After picking my car up after repairs completed, I found it to ride like a new vehicle. Upon reviewing my invoice, I found that a logical and thorough analysis was done, and all repairs were done at a reasonable cost. I found Ron to be a very friendly and personable person, willing to explain to me what the problem was and what steps would need to be done for all repairs. Although Crestview is quite a drive from my home, I will be returning for further future care for my Cadillac. More
My thanks go out to Service Advisor, Ron Farmer. I had a coupon for Bonus Points. I asked Ron to be sure that they were put into my Rewards account. And yes, I have received my bonus points. Also, I had a coupon for Bonus Points. I asked Ron to be sure that they were put into my Rewards account. And yes, I have received my bonus points. Also, thanks to Crestview's service techs, my SRX is still running like new. More
Bad repair service. Took my car in for a flat tire. Gave it back to me saying that the tire had been repaired. However in about 2 hours tire flat again. Called dealer Took my car in for a flat tire. Gave it back to me saying that the tire had been repaired. However in about 2 hours tire flat again. Called dealership to have my car returned. I was told no one there to help me I got the tire repaired service person found another screw in tire. Why Crestview did not see that second screw? More
I had an appointment, unfortunately the oil change took more than two hours. The car seems to have gone through a car wash, but was still dirty. Ron was very nice. more than two hours. The car seems to have gone through a car wash, but was still dirty. Ron was very nice. More
Adam exceeded our expectations- from the beginning he was attentive, professional, respectful and had great knowledge about the car we were interested. Very smooth transaction and customer care. attentive, professional, respectful and had great knowledge about the car we were interested. Very smooth transaction and customer care. More
Took exceptional great care of my wife when she brought in our cadilac for service. From Brian to Chris they go above and beyond to make sure their customers are more than satisfied. 5 stars and more in our cadilac for service. From Brian to Chris they go above and beyond to make sure their customers are more than satisfied. 5 stars and more More
Matthew was excellent. His diligence upon what I was looking for was superb. He answered every question I inquired about, and helped me find the car that worked for me. I r His diligence upon what I was looking for was superb. He answered every question I inquired about, and helped me find the car that worked for me. I recommend working with Matthew, as his genuine character and intelligence within the car industry is highly valuable. More
Service was great. The main issue was the waiting time for the part to come in and be replaced in the vehicle. Took 2+ weeks. The main issue was the waiting time for the part to come in and be replaced in the vehicle. Took 2+ weeks. More

