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Crestview Cadillac, Inc.
Rochester, MI
1,238 Reviews
Crestview Cadillac is proud to offer luxury Cadillac vehicles to SE Michigan. We have certified technicians to to take care of your vehicle needs. Crestview also has a Body Shop repair facility attached. We are your one stop for all things Cadillac.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 6:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 1,238 reviews
July 12, 2024
The service to be preformed on the car was discussed and agreed upon . The questions I asked were answered to my satisfaction. It was a pleasant experience. agreed upon . The questions I asked were answered to my satisfaction. It was a pleasant experience. More
by COLEMAN36
Verified CustomerEmployees Worked With
Ron Farmer, Chris Young
July 11, 2024
Complete experience went very smooth. Especially appreciated non pushy, no pressure sales personal. No one jumped me upon entry!! Emily was great!, especially since I showed up unannou Especially appreciated non pushy, no pressure sales personal. No one jumped me upon entry!! Emily was great!, especially since I showed up unannounced at the end of the day and she still was able to deliver the vehicle by closing time. I also appreciated the little session with Patrick where we went over the features of the vehicle.and how to use them. I am hoping the service department visits go as well as the sale. Thank you Emily More
by jrdehaan
July 10, 2024
Emily was very knowledgeable and patient as we looked at many Lyriq models. Whole process was smooth and efficient. many Lyriq models. Whole process was smooth and efficient. More
by AJIT2000SHAH
Employees Worked With
July 09, 2024
Everyone from the “greeter” to the sale force were extremely polite & upbeat. The saleswoman was very efficient & had great patience with an older guy. extremely polite & upbeat. The saleswoman was very efficient & had great patience with an older guy. More
by tomp8
Employees Worked With
July 09, 2024
Experience started rocky. There was little communication initialed by the service representative at the first two-three weeks of diagnosis/part availability. (Vehicle was to There was little communication initialed by the service representative at the first two-three weeks of diagnosis/part availability. (Vehicle was towed to the dealership without have face-to-face exchange with service representative.) After discussion with service manager, communication improved. This was the only reason for my rating. As a luxury dealership, I expect all communication to be proactive, and more than the customer anticipates. A highlight: I thank you for waiting 15 minutes for my arrival past the closing time. This speaks of going beyond customer expectations and strengthens the Cadillac brand. (Service was under warrantee, with part availability delays not controlled by dealership.) More
by ANALIA.GODFREY
Employees Worked With
Ron Farmer, Chris Young
July 08, 2024
Great experience. Kara communicated quickly and patiently with all my questions. I ordered my car and it came quickly with the exact features I asked for. Kara communicated quickly and patiently with all my questions. I ordered my car and it came quickly with the exact features I asked for. More
by lundy1372
Employees Worked With
July 06, 2024
Friendly and informative courteous sales people and staff was willing to help and answer questions very knowledgeable about vehicles was willing to help and answer questions very knowledgeable about vehicles More
by Slimgoody1111
Employees Worked With
Other Employees :
Dawn Medecke, Matthew Fox, Derrick Walker, Jordynn Craig
