Crestview Cadillac, Inc.

Dane Grzadzinski was terrific to work with. Great communication before and during my repair. He provided a detailed repair estimate and convenient appointment for repairs. Great communication before and during my repair. He provided a detailed repair estimate and convenient appointment for repairs. More

Quality of service is NOT as expected. Service advisor did not provide the discount as stated in the coupon (only gave 0.01 off, so I paid about $10 more than I should). Also, I am not sur Service advisor did not provide the discount as stated in the coupon (only gave 0.01 off, so I paid about $10 more than I should). Also, I am not sure if the service tech actually did the tire rotation I paid for (my right rear tire had a nail in it and that tire is still at right rear position when service was done). More

Everyone treated us very professionally. Lauren did an exceptional job. She was warm and welcoming. Lauren did an exceptional job. She was warm and welcoming. More

On Monday, I brought my vehicle in for an instrument panel issue. After waiting over 90 minutes with no communication, I was informed only upon inquiry that the part required replacement and would arriv panel issue. After waiting over 90 minutes with no communication, I was informed only upon inquiry that the part required replacement and would arrive the next day. We scheduled service for Wednesday morning with a loaner provided. On Tuesday, I called to confirm readiness and was surprised to learn the vehicle had not been serviced, despite the part being available. Ron assured me work would begin Wednesday morning and the car would be ready by 3 p.m., though I had to specifically request a follow-up call. When I retrieved the vehicle late Wednesday, I discovered greasy handprints across the inside of the windshield, creating a visibility hazard. This experience reflected poor communication, lack of follow-through, and unsatisfactory care of my vehicle. More

Great attention from the team. They are Always friendly and with a very high customer service spirit. They are Always friendly and with a very high customer service spirit. More

I had a great experience at Crestview Cadillac! Everyone from the salesperson to the finance person, the manager to the technology consultant! I got a great price. The experience I had was friendly Everyone from the salesperson to the finance person, the manager to the technology consultant! I got a great price. The experience I had was friendly and approachable. More

Very professional and friendly staff. The dealership location is very convenient. Customer service is very good. The dealership location is very convenient. Customer service is very good. More

Oil change was quick & efficient. Waiting area was comfortable with treats & lots of seating. Took only 40 minutes. Waiting area was comfortable with treats & lots of seating. Took only 40 minutes. More

So first, the good: sales experience was very solid; they absolutely met the pricing with discounts shown on the website on the vehicle I wanted; they were accommodating regarding timing for coming in to tes absolutely met the pricing with discounts shown on the website on the vehicle I wanted; they were accommodating regarding timing for coming in to test drive the vehicle; the detailer Antoine was helpful and also engaging; they didn't pressure-sell extra warranties; and they worked with me for delivery timing on a Saturday. A few minor drawbacks ... I was frustrated with their valuation of my trade; they separated vehicle knowledge between salespeople (who didn't know very much technically) and a "product specialist" who had more limited availability; and a few minor vehicle quality items that maybe should have been caught before I took delivery. Overall, I recommend them because they kept their word, were very professional, and didn't add "typical" pressure selling tactics. More

This dealership does a fantastic job. James is a great sales rep. Could not have asked for a better experience. James is a great sales rep. Could not have asked for a better experience. More