Crestview Cadillac, Inc.

Brought my daughters car in for service and received unparalleled customer and vehicle service. I have purchased and service all my vehicles from and with Crestview Cadillac and will continue to do so l unparalleled customer and vehicle service. I have purchased and service all my vehicles from and with Crestview Cadillac and will continue to do so long into the future! Thank you Crestview Cadillac. More

The service at the Cadillac dealership was abysmal, unresponsive staff, and poor communication. my escalade was there for more than 70 days and still had to go back two weeks later unresponsive staff, and poor communication. my escalade was there for more than 70 days and still had to go back two weeks later More

The team was patient with me. The inventory didn’t have the exact combination I wanted but Derrick worked to find an excellent choice. The GM Family First system held up the s The inventory didn’t have the exact combination I wanted but Derrick worked to find an excellent choice. The GM Family First system held up the sale for over a week. They sent my number but technical support nor escalation or customer service could help me online, I use all the other online GM sites. More

Professional and service is done in a timely manner. Overall satisfied with everything and always treated nicely. Overall satisfied with everything and always treated nicely. More

Professional and service is done in a timely manner. Overall satisfied with everything and always treated nicely. Overall satisfied with everything and always treated nicely. More

The service took way to long. No one check on us we had to ask how much longer. We would be told 15 more minutes, which turned in to half hour We had appointments for oil change No one check on us we had to ask how much longer. We would be told 15 more minutes, which turned in to half hour We had appointments for oil change we were told a hour for 2 cars. We got there at 11am left at 1:30. We had other engagement that day for 1pm.. we were late. I just want my time respected... this is why we make appointments More

Excellent service. I called with no appointment at the short time they accept my vehicle and they finish the service I called with no appointment at the short time they accept my vehicle and they finish the service More

Great service and wonderful crew to work with. I would recommend the dealership. Spent time showing my wife all the vehicle features. I would recommend the dealership. Spent time showing my wife all the vehicle features. More

Although our vehicle was out of warranty (barely) the dealership cover the cost of the service bulletin. That was very good customer service! There were some other issues and some communication problems dealership cover the cost of the service bulletin. That was very good customer service! There were some other issues and some communication problems but the overall service was acceptable. More

The service department here is so non-responsive it is infuriating. I had to call every to find out what was happening with my vehicle, a MY23 Lyriq. There was no proactive updates from them. Numerous infuriating. I had to call every to find out what was happening with my vehicle, a MY23 Lyriq. There was no proactive updates from them. Numerous times, I would call and the phone would not be answered. Also, when I finally did pick up my vehicle I check that both the Body repairs and service were completed and I was told yes. When I got there, it was like a surprise to the body shop. Also, it took at least 45 minutes for me to get my statement and then they were concerned about not getting paid for a $123 part? I heard another gentleman that was waiting say that he had been waiting 49 minutes to get his statement to pay. On top of all this, my vehicle did NOT have all the repairs completed and now my wireless charger is throwing an error message. It was working fine before I had the center console repaired. Additionally, I just that the rear driver's side wheel flare is not properly attached. Each time I come into the Service Department I feel like I am being ignored. Once these repairs and service updates are finally completed. I will not be returning to Crestview Cadillac for any service, body or vehicle purchases in the future. More