Crestview Cadillac, Inc. - Service Center

The service department here is so non-responsive it is infuriating. I had to call every to find out what was happening with my vehicle, a MY23 Lyriq. There was no proactive updates from them. Numerous infuriating. I had to call every to find out what was happening with my vehicle, a MY23 Lyriq. There was no proactive updates from them. Numerous times, I would call and the phone would not be answered. Also, when I finally did pick up my vehicle I check that both the Body repairs and service were completed and I was told yes. When I got there, it was like a surprise to the body shop. Also, it took at least 45 minutes for me to get my statement and then they were concerned about not getting paid for a $123 part? I heard another gentleman that was waiting say that he had been waiting 49 minutes to get his statement to pay. On top of all this, my vehicle did NOT have all the repairs completed and now my wireless charger is throwing an error message. It was working fine before I had the center console repaired. Additionally, I just that the rear driver's side wheel flare is not properly attached. Each time I come into the Service Department I feel like I am being ignored. Once these repairs and service updates are finally completed. I will not be returning to Crestview Cadillac for any service, body or vehicle purchases in the future. More

Fantastic service from the minute I drove up! Will not take my car anywhere else. Thank you . Will not take my car anywhere else. Thank you . More

All staff from General Manager of dealership, Service Manager, and Service Advisors to make a positive experience when some unforeseen circumstances occured related to the repair / maintenance of my vehi Manager, and Service Advisors to make a positive experience when some unforeseen circumstances occured related to the repair / maintenance of my vehicle. Everyone was most helpful, courteous and efficient. Thank you. More

Quick service. My car was done in an hour. Chris was very helpful! Will be back. My car was done in an hour. Chris was very helpful! Will be back. More

The whole process was efficient and pleasant. Ron was very professional and helpful. The work was done correctly. Ron was very professional and helpful. The work was done correctly. More

My tv was broken after I left but couldn’t prove it happen there. Been wanting a Escalade my whole life . Not good experiences would rather go back to ford happen there. Been wanting a Escalade my whole life . Not good experiences would rather go back to ford More

Maintenance was done in a timely manner and the techs were very pleasant and considerate of an 85 year old woman who knows very little about what is needed and when. were very pleasant and considerate of an 85 year old woman who knows very little about what is needed and when. More

The repair of the driver door handle was completed successfully. I was surprised how long it took to get the part and it took me calling the service center to find out the part had arrived. The instal successfully. I was surprised how long it took to get the part and it took me calling the service center to find out the part had arrived. The installation that was to take 1.5 hours had the car in the department the whole day (8:00 drop off and 4:30 pickup). I stopped in to see if it was done and Chris advised it just was completed 25 minutes ago and had not gotten around to call me. More

Even it was same day make an appointment,I could make it ,very kind staff and loved it. ,very kind staff and loved it. More

Chris is awesome. He is Professional, Courteous, Thorough, Friendly, Quick, Knowledgeable, Personable, Honest, Understanding, Awesome, Passionate, Sincere, Kind, Easyg He is Professional, Courteous, Thorough, Friendly, Quick, Knowledgeable, Personable, Honest, Understanding, Awesome, Passionate, Sincere, Kind, Easygoing, and Determined. He knew what the problem was and prioritized us in getting the issue resolved with my Mom's CT6. Highly Recommend him. Treated us like family. Got everything taken care of in the same day and without an appointment. More