Crestview Cadillac, Inc. - Service Center

Called 8 times over 6 days. Never received a call back. Terrible customer service. Ron is the worst customer service rep I have ever dealt with. I was told multiple times. I Never received a call back. Terrible customer service. Ron is the worst customer service rep I have ever dealt with. I was told multiple times. I would get a call back “immediately”. Not once did I get a call, even after calling multiple times in one day. I don’t think just asking if I needed to get a rental car was too much. Instead of getting an answer, I was without a vehicle for 2 days. Finally I just decided to rent one. Communication is the key to customer service and I received none. More

It was good experience Waiting time was reasonable Treatment with courteously, as what I expected from Cadillac dealership Treatment with courteously, as what I expected from Cadillac dealership More

Great people and work completed as required and expected. Service area was pleasant waiting area was clean providing necessary refreshments . Service area was pleasant waiting area was clean providing necessary refreshments . More

Chris was excellent. He is a great asset to the service department and has a lot of potential. He is a great asset to the service department and has a lot of potential. More

Have been a Crestview Cadillac customer for many decades. High turnover for sales and service reps. Mechanics do great work! High turnover for sales and service reps. Mechanics do great work! More

Awesome service, honest. Ron is the man! Always willing to help in the service department. Ron is the man! Always willing to help in the service department. More

Kept my car for nearly a month to not fix issue and say they never even heard the squealing brakes. Second I sat in it at pickup the car was squealing like nails on chalk board and was told that’s how a Ca they never even heard the squealing brakes. Second I sat in it at pickup the car was squealing like nails on chalk board and was told that’s how a Cadillac sounds. More

Crestview is by far the best Cadillac dealer for service bar none. The service employees are so kind, attentive and go over the top to make your service visit the most street free experience. bar none. The service employees are so kind, attentive and go over the top to make your service visit the most street free experience. More

Horrible horrible customer service! Was told my vehicle would be ready two days prior to my rental car contract being up. I called four days in a row to find out if it was ready and did Was told my vehicle would be ready two days prior to my rental car contract being up. I called four days in a row to find out if it was ready and did not receive a call back. I had to take the day off to go in to extend my rental car and go to the dealership to find out the status of my vehicle. The person I was dealing with was very smug and said he was busy and couldn’t return my call. I had to pay four days of rental car because he didn’t keep his promise that it would be done days prior to the contract being up. I know I will never use that dealership again for anything! More

Service is always great! The best part of the dealership. I wish sales had the same attitude. Always feel they care about my issues. The best part of the dealership. I wish sales had the same attitude. Always feel they care about my issues. More