Crevier BMW

They wanted to charge my wife $400 dollars for an alignment when it should be $80-$150. Only reason I took it there is it's under a 10 year 100,000 mile warranty. The only thing they could charge fo alignment when it should be $80-$150. Only reason I took it there is it's under a 10 year 100,000 mile warranty. The only thing they could charge for is wear items. Dan, the service rep, called me back after he heard we were unhappy. Good salesmen, tried to tell me about his deaths in his family his hardships. Bottom line, it does not mean he can overcharge me. He is just a brainwashed salesman pushing what the company tells him to, or he is truly trying to rip people off. He says there alignment is $275, plus a road test for $100, plus a nitrogen fee of $100. He said I was getting a deal for all in one of $400. It’s all absurd. Nitrogen is air folks!!! He is filling it with air! LOL. They should cost $80-$150, I called a got quotes. This includes the nitrogen and the road tests. Also, regarding wheel alignment’s, your car does not need them, even after replacing the tires if there is no reason. So they should have checked first. Heck, I would not believe this dealer even if they did. Heck, they could screw up the alignment just to make the money on fixing it. They are that bad! More

My 745i would not accept the key so I had to tow it to them. They said my battery needed to be change and charged me $500 for it. I was stuck because there was a $320 diagnostic fee. When I got home aft them. They said my battery needed to be change and charged me $500 for it. I was stuck because there was a $320 diagnostic fee. When I got home after picking up the car I took my key out and noticed my Cartier Key Ring was missing. I immediately called them and left a message. I called them back the next after after no response and John was adamant about not receiving the key with a keychain. That keychain had not left that key for 5 years. After talking to Paul Cox the service manager and escalating it to his manager Mr. Cho. After all of this they denied that my keychain and that they will not take any responsibilty for it. I took my car to Sterling BMW for 5 years with that same keychain on my key and there was never an issue. I take my car to Crevier BMW once and this happens. More

John Beck was very knowledgeable about the service provided. Jade at the Loaner desk was exceptional, friendly and great customer service skills. Amanda at the front desk was very professional, frie provided. Jade at the Loaner desk was exceptional, friendly and great customer service skills. Amanda at the front desk was very professional, friendly and great customer service skills. I love Crevier, the customer service is very superb. More

Normally I do not look forward to buying a new car but my recent experience at Crevier was very pleasant. I leased my first BMW from a different dealership which I was very unhappy with, the customer servic recent experience at Crevier was very pleasant. I leased my first BMW from a different dealership which I was very unhappy with, the customer service was very poor to say the least. My husband suggested we take my car to Crevier for my lease end inspection and for service. When we called we were able to make an appointment right away and get a loaner car too. When picking up my car the service adviser referred my husband to Marlene Tapie in sales to see if she could work out another lease for us. She was very helpful and knowledgeable. After deciding which car we were going to lease we called Marlene and she set an appointment for us to come in and finalize everything. It was a very pleasant and pain free experience, were very impressed! We would like to thank Marlene for all her hard work and hospitality, she is very valuable to Crevier! We look forward to working with Marlene in the future. More

cars serviced: 323ci/545i in and out avrg time :20min cars serviced: 323ci/545i in and out avrg time :20min (with the loaner in hand)! beats newport dealer (avrg 45min) Service advisor:Joe West - always cars serviced: 323ci/545i in and out avrg time :20min (with the loaner in hand)! beats newport dealer (avrg 45min) Service advisor:Joe West - always on top of hes game! Front desk/loaner person: Sally Chareun - the sole reason why i drive 17miles to Santa Ana BMW and not 1mile to Newport Bmw - if i could only rate 6 stars here:) More

Four years ago I was referred to Crevier by a close family friend and was fortunate to be introduced to Marlene Tapie. My first BMW experience and not my last. After 3 years my lease was up, and I move family friend and was fortunate to be introduced to Marlene Tapie. My first BMW experience and not my last. After 3 years my lease was up, and I moved into an X5. Marlene found me the exact vehicle with the exact specifications and offered to deliver the car. Crevier is a top notch firm and Marlene offers 'Concierge Service'. I look forward to the next one and will continue to refer business associates and friends. Thanks for all of your determined hard work. RoseAnne Foxx More

Marlene was great! This is my 3rd BMW and by far the best experience I've had. She was so easy to work with and really figured out the best route for me and showed me all my options. I will go back to best experience I've had. She was so easy to work with and really figured out the best route for me and showed me all my options. I will go back to her for all my car needs in the future. Thank you Marlene! More

I was referred to Marlene tapie from a family friend. Marlene made purchasing a vehicle a pleasant experience. Her knowledge of the product and expertise really makes you feel at home when buying a car. Marlene made purchasing a vehicle a pleasant experience. Her knowledge of the product and expertise really makes you feel at home when buying a car. She will find you whatever vehicle you like and make sure that your always 100% satisfied. I will not purchase from any other person. Thanks again MARLENE! You’re the best. Wes Sabri More

Marlene Tapie takes the car buying experience to a whole new level! Not only is she extremely knowledgeable about BMW's, she also has a REAL passion for the cars she sells (new and used. Marlene has an incr new level! Not only is she extremely knowledgeable about BMW's, she also has a REAL passion for the cars she sells (new and used. Marlene has an incredible passion for bringing people's dreams to a reality,and is the most professional and honest sales person you will ever meet. She gives wonderful customer service and listens to your needs. You will never walk away questioning your choice and I guarantee you will never forget her once you meet her. Truly a one of a kind! More

We were referred to Marlene from friends that had worked with her in the past. When referred you always hope you have the same experience if not better then the person that referred you. My wife and I cou with her in the past. When referred you always hope you have the same experience if not better then the person that referred you. My wife and I could not have been more happy with our entire experience. Marlene went out of her way to make sure we were taken care of. She listened to us and made recommendations based on the reality of what could and could not be do. We will always use Marlene when buying a car. Thanks for the great experience! Thanks to the Crevier team for adding to this pleasant experience. More