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Crevier BMW
Santa Ana, CA
1,086 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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August 26, 2010
Upon arriving at Crevier BMW, I was greeted by TC, a kind and caring person who made it his mission to assist me in my quest for a new car. At no time during the process did I feel pressured to make a purch and caring person who made it his mission to assist me in my quest for a new car. At no time during the process did I feel pressured to make a purchase. When I was ready to make my purchase, TC was very accommodating with his schedule and fit me in last minute. Throughout the purchase process, TC ensured that I had a clear understanding of what was going on and what further steps needed to be taken to properly complete the transaction (he didn't leave me at his desk for 30 min having no idea what was going on). Once it was time to complete my paperwork, Dino in finance was called over to assist me. He was very patient and friendly and ensured that everything was explained thoroughly. Upon the completion of the purchase, TC brought my car out, gave me a tutorial on how to work everything and then surprised me with a free rubberized trunk liner, iPod connector, and BMW valve stem covers! Crevier is by far the most professional and customer service friendly dealership I have been to to date. In fact, it was the first BMW dealership that hadn't written me off for being younger than their typical clientele. I would like to say a personal thank you to TC and DIno for making the purchase of my 335i coupe a very smooth and enjoyable process. I will definitely be returning back to TC for all future purchases. More
by rmascoli
Employees Worked With
TC (Sales), Dino (Finance)
August 25, 2010
Dan is the "man". You will be happy to have him on your side. I am always confident in his diagnosis, explanation of repair/service and eta of time to complete. I have never had an issue with re your side. I am always confident in his diagnosis, explanation of repair/service and eta of time to complete. I have never had an issue with reaching Dan and always appreciate his follow-up calls detailing any updates. More
by TA Bennett
Employees Worked With
Dan Canfield, Service Advisor
August 23, 2010
This is my first BMW purchase, and will not be my last. My 328IC Hard Top Convertible is not only gorgeous but I feel safe and comfortable knowing I have a warranty that is so worthwhile. The exceptional w My 328IC Hard Top Convertible is not only gorgeous but I feel safe and comfortable knowing I have a warranty that is so worthwhile. The exceptional workmanmship on the car let alone the professionalism at Crevier BMW. You are handled like a valued customer and the service has been top notch all the way from my first encounter when I bought the car, with Frank Chirat, to my service advisor Dan Can field. If I have a problem or a light goes on, if it cannot be handled over the phone, Im able to get in immediately and at my conveience for an appointment.As soon as you arrive, the level of service expected at Crevier BMW is delivered!! More
by lynnzy
Employees Worked With
Dan Canfield, Frank Chirat
August 04, 2010
I walked into Crevier BMW with pretty high expectations. My friends aunt bought her BMW from Crevier and I went expecting great, friendly service. I had the pleasure of being taken care of by Stephan Carawa My friends aunt bought her BMW from Crevier and I went expecting great, friendly service. I had the pleasure of being taken care of by Stephan Caraway. Friendly, no pressure, very informative, and extremely kind are just a few ways to describe Stephan. I was full of questions and inquiries and Stephan happily assisted me. Very friendly, I consider him a friend and I recommend his services. I happily purchased a 328i, NAV, Premium package and Steptronic transmission and saddle brown leather car. Great car. He even gave my parents a personal touch and introduction to the car and himself. Awesome guy. Thanks for everything Stephan! More
by rchahwala
Employees Worked With
Stephan Caraway
August 02, 2010
I was unsure of what I wanted in a car. Robert spent time helping to better educate so I could make that decision. He shared his knowledge and was patient while I asked many questions test driving. I was gr helping to better educate so I could make that decision. He shared his knowledge and was patient while I asked many questions test driving. I was greeted by Al and he assured me that whatever decision I made I would be well taken care of, and I was! I picked up my car from E. J! The paperwork was ready and the car was waiting to be driven off the lot. With that, I got a car I love at the price I wanted with the comfort of knowing I can rely on Crevier for the future. So much so that my husband is going back to get his new car next week! Thanks to them for making what I consider to typically be a, "not so fun event," an exciting one! More
by spage
Employees Worked With
E. J. Flaro, Robert Lingenfelter, Al Parajeckas, Robert Lingenfelter
July 29, 2010
July 28, 2010 Crevier BMW To whom it may concern; I July 28, 2010 Crevier BMW To whom it may concern; I want to take a moment to praise the quality of service that I received in the purchase of my July 28, 2010 Crevier BMW To whom it may concern; I want to take a moment to praise the quality of service that I received in the purchase of my new 2011 BMW 3.5D. After deciding to purchase a BMW I called my friend who owned two BMW’s in the past 4 years. He recommended Shawn at Crevier BMW. “ She is the best” , he said to me. I called Shawn and within minutes she put together a great deal for me over the phone. She gave me a great price without haggling. My custom ordered BMW arrived several days ahead of schedule and exactly the way I ordered. Eric met me to show and explain the vehicles functions. He was thorough and knowledgeable. When I arrived at finance I was told that the interest rate that should have been secured for my car was slightly higher than originally promised. Without asking, Eric lowered the price of the vehicle to compensate for the rate difference. In other words, the policy of Crevier BMW, is to sacrifice its profits in order to keep promises to its customers. In the past I owned BMWs, Porsches, Range rovers, MBZs, so I am accustomed to a level of service befitting high end vehicle. Crevier BMW, Shawn, Eric, and the finance department exceed all my past experiences. You have earned a loyal customer for life. Thank you for being so wonderful. Best wishes, Joe Polonsky More
by joepolonsky
Employees Worked With
Shawn and Eric
July 26, 2010
I have ventured out to Crevier (even though Irvine BMW is much closer to both my office and my home) due to numerous bad experiences with sales people at Irvine BMW. To my surprise, Stephan Caraway, the sale much closer to both my office and my home) due to numerous bad experiences with sales people at Irvine BMW. To my surprise, Stephan Caraway, the sales rep I met at Creview, change my opinion about BMW dealerships. I enjoyed the honest, no pressure, no bs treatment I received from Stephan. When I first met Stephan I was not ready to purchase a car and Stephan understood my position right away and did not pressure me at all. When I was finnaly ready to get a new car, I convinced other family members to go see Stephan so I can happily say that we have 3 new BMW's in the family because of Stephan Caraway and the pleasant experience Crevier offered. I would highly encourage anybody to go see Stephan and Crevier for an impeccable experience and great prices. Thanks Stephan for all your help. More
by benfargo
Employees Worked With
Stephan Caraway
July 21, 2010
Based on internet reviews and various BMW forums I decided to stop by and check out this dealership. I first met with TC about an hour before they closed and he was very helpful in assessing my needs decided to stop by and check out this dealership. I first met with TC about an hour before they closed and he was very helpful in assessing my needs. We took several cars for a test drive and we left the dealership without being presurred for a follow-up visit. We went back to the dealership the next day to have our Audi A4 appraised as a trade in. After some additional test drives of their certified BMW's I selected a 335i which came fully loaded (18" runflats, NAV, Steptronic). Without much haggling I got the car at a price that exceeded my expectation (based on the MSRP). When signing the paper work with Mike in Finance, I was not presurred to sign any additional protection services, etc. I did end up getting the maintenance package, but at a fair price and added to the life of the load. Upon our inspection of the vehicle before we took delivery, we noticed a couple of scratches, a broken rear passenger vent and a small hole in the headliner. As of this writing, the vehicle is still at Crevier and I hope they take care of these small issues. I know the vehicle is a CPO, but I believe BMW tries to recondition these vehicles to like brand new. I did recieve several calls from Sonny in service with updates on the replacement of the vents and an air bag/restraint part that had to be repalced as well. So far I have been thoroughly impressed with my sales, finance and service experience at Crevier. However, I am anxiously awaiting to see if they address the pre-inspection items. Stayed tuned. More
by SD0717
Employees Worked With
TC (sales), Sonny (service), Mike (Finance)
July 13, 2010
Two words! SUSAN OTTO! I will save you the complete Two words! SUSAN OTTO! I will save you the complete details, but Susan Otto was the best. Attention to detail, compassion and honesty were some o Two words! SUSAN OTTO! I will save you the complete details, but Susan Otto was the best. Attention to detail, compassion and honesty were some of the observed traits of Susan. She helped us purchase our 7 series without a hiccup and was consistently on top of the situations of either our added on ceramic window tinting or our loaner. Just all around good service. As for the dealership, it is comfortable and with a Deidrich's in-house...PERFECT. I would recommend CREVIER to anyone looking for any make or model. Call Susan Otto today! She is the best in the dealership! I strongly recommend her to any and all. I do not work for Crevier nor am I affiliated, but I am someone who typically purchases a vehicle every year. I have seen them all and She is the best! More
by ronburnette
Employees Worked With
Susan Otto, Susan Otto
June 29, 2010
Susan Otto at Crevier is awesome! I began my search via internet and Susan is the Internet Sales Manager. We communicated via email, than by phone and then in person when I went in to meet her for my appoi internet and Susan is the Internet Sales Manager. We communicated via email, than by phone and then in person when I went in to meet her for my appointment. Susan is pleasant, professional, friendly and caring. Being a first time BMW buyer I was a bit nervous; however within the first few mintues of meeting Susan I was no longer nervous just super excited! Susan was never "pushy", she is super nice and I would recommend her to anyone who is looking to purchase a new BMW. I am glad I made contact with Susan as I do not believe I would have had that great of an experience elsewhere. Contact Susan Otto at Crevier you will not be disappointed! More
by LNydam
Employees Worked With
Susan Otto, Susan Otto
