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Crevier BMW
Santa Ana, CA
1,086 Reviews
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June 17, 2010
I recently purchased a 2011 X5 50i from Crevier BMW and the experience exceeded my expectations. Crevier is one of the largest So Cal BMW dealerships and they just happened to have exactly what I wanted the experience exceeded my expectations. Crevier is one of the largest So Cal BMW dealerships and they just happened to have exactly what I wanted in their inventory. I've had positive experiences with car purchases in the past, dealing with Internet sales managers. They tend to have more experience and are easier to deal with. At Crevier, I worked with Susan Otto, their Internet Sales Manager. Susan was great to deal with. I made an appointment with her and the car was queued up and ready for test drive upon my arrival. I already knew that I wanted the car, so she didn't really have to sway me. The pricing discussion was straight forward. There was a bit of the typical car dealership back and forth. Yet, I was haggling. I think it's fun. I also managed to get a price that was well below the average for the car, so it was worth it. If you're one that doesn't enjoy the process of negotiation, then you're never going to enjoy buying any car from any dealership. Just have fun with it. Nobody's feelings get hurt, it's business. The rest of the process through finance was pain free and done quickly. A day after purchasing the car I returned the car to get the windows tinted and a hitch added. They gave me a loaner X5 while they did the work. No complaints there. Susan even held my hand during the service process just to make sure everything went well. It did. Then I decided that I wanted to get my wheels powder coated black. They charged me their cost for the powder coating and were quick to put loaner wheels on my car so I could continue to drive it. The wheels were complete one day late. I wasn't very upset about it but, Susan sent someone to me, with a loaner car, and picked up my car to put the wheels back on. I didn't have to go out of my way to get the car to them. Two hours later my car was returned to me, with my new wheels, completely washed and clean... and in the center console was a gift certificate to Javier's for dinner. That was Crevier BMW and Susan's way of apologizing for my custom wheels taking one extra day. I can't say enough about the experience that I had at Crevier. The service I received from Susan and team was outstanding. I definitely did NOT experience anything like this when I purchased a similarly priced GMC Yukon. Crevier is different and will earn your business. Crevier can also broker any make/model of car, so I'll definitely go back to Susan and team when it's time for the next one. More
by JBrandonJ
Employees Worked With
Susan Otto, Susan Otto
June 05, 2010
We have purchased several cars from Crevier, and specifically from Stephan Caraway. Each time Stephan has gone out of his way to find us the right car at the absolute best price. His service is ex specifically from Stephan Caraway. Each time Stephan has gone out of his way to find us the right car at the absolute best price. His service is exceptional and he is always reliable. We absolutely trust him; he is very honest and never tries to "sell" us on anything. We have come to consider Stephan a friend, and recommend him often. More
by attbimmer
Employees Worked With
Stephan Caraway
May 27, 2010
Shawn Veronese and her team, especially Eric, are absolutely great to work with! I have bought from Sterling BMW, Irvine BMW and now twice from Crevier BMW. Crevier has by far exceeded my expectati absolutely great to work with! I have bought from Sterling BMW, Irvine BMW and now twice from Crevier BMW. Crevier has by far exceeded my expectations every time from a sales and service ongoing perspective. The team is very friendly, accommodating, and honest to work with through every step of the way. Shawn has taken care of me and my bmw needs for several years now and it always feels like her team "rolls out the red carpet" for me every time I come in there. They have great follow up and make sure that you walk away satisfied, comfortable and excited about your experience and purchase. I LOVE my car and would absolutely recommend not only Crevier BMW, but also Shawn and her team as the best to work with. I will only work with Crevier now!! More
by kkossler
Employees Worked With
Shawn Veronese, Eric and the rest of her team
May 22, 2010
My response is regarding the Service Advisor. Not professional AT ALL. I have purchased two BMW's from Crevier (Not leased) a 540i upgraded with all Dinan products and currently owe a 760i. I have professional AT ALL. I have purchased two BMW's from Crevier (Not leased) a 540i upgraded with all Dinan products and currently owe a 760i. I have been trying to resolve for months a false FTM alert that randomly alarms. I was just left a voice mail that says I have to purchase three rims that are causing the alarm!!! Having spend well into the six figure range for these cars with the dealership, that is a complete insult to my intelligence. Not happy at all with the service and that is a shame because the dealership is above par. More
by v12xlr8
Employees Worked With
Sonny
May 22, 2010
Stephan is great, at no time did I feel that I was pressured to buy a car. Stephan was very knowledgeable about the car and features and frankly he is a great promoter of BMW. He made buying a very pressured to buy a car. Stephan was very knowledgeable about the car and features and frankly he is a great promoter of BMW. He made buying a very expensive car easy and held my hand all the way through the process. Mike was friendly and sys hi to me all the time. Zack in service is fantastic, I wished he worked customer service at my company. I was very upset about a scratch and he reassured me it will be resolved- he got the Mngr for me, and really made me feel that he cared about my issue. More
by tiabarton
Employees Worked With
zackary from service and Stephan from sales and Mike from Finance
March 17, 2010
Brought in a 335I for presale inspection. Quoted on the phone for $160.00 and was advised to come in on a weekday for faster service. Showed up Monday and met Jose. Jose asked if I knew how much, I rep phone for $160.00 and was advised to come in on a weekday for faster service. Showed up Monday and met Jose. Jose asked if I knew how much, I replied I was told $160.00 He said no its $260.00. When I told him I called in he said and I quote "We are very busy, its not worth our time to do these inspections, your can go try other dealerships if you don't want to pay $260.00. When I asked to speak to a manager, he started making excuses and ended up saying okay we can do it for $160. Later I asked for a print-out of the vehicle's service history. He started going off with excuses like "Its for dealers only, we can't view it on our systems, Its for original owners only (original owner was with me), etc." More
by WALDCLS
Employees Worked With
Jose
April 29, 2009
Purchased my 2009 328i sedan waited for a week for them to deliver the car to the dealer I had to call to see if the car was in. They said it was I told them I couldn't make it till the weekend (3 days af to deliver the car to the dealer I had to call to see if the car was in. They said it was I told them I couldn't make it till the weekend (3 days after I called) and told them not to let anyone test drive it I wanted it brand new with 5mi on it max if I'm going to have to wait a week for it to arrive. When I came in it has 10mi on it. The guys tried to played it off like the miles were from driving car of the truck to the lot. 5 miles I would understand but 10 is not acceptable for a car coming from the dock. To top it off I had to hassle them to get my $1000 deposit back because I heard others reviewers had a hard time getting their deposit back. With that being said there sells are there strengths, service is just straight out horrible. Really makes bringing in your car a joke. They don't care about your vehicle and always run out of loaner vehicles. I had an alarm installed and programed and the scratched my hood with out telling me. The only reason I found the scratched was because the day before I had to wait for my ride to pick me up because they were out of loaners, they hit the front end of a black 5 series and the service adviser came out and was giving the customer a hard time not wanting to repair it, I over heard the adviser say would I know if this wasn't your fault? I was furious when I witnessed this, just thinking about it happening to my car that i just purchase. So when I picked up my car I did a detailed inspection on it. Sure enough I found a 10" scratch on the hood. Keep in mind the car is a little under 2 weeks old. After hassling with my adviser he came out with some wax asked one of the guys for a dirty rag and tried to remove the scratch. I didn't work. So he schedule me to come in to get it buffed out. With out any documentation on the incident. I had to hassle him at least 7 times before he gave me a copy of the scratch in print. I was glad that I did that because when I called in to bring in the car they said nothing about a scratch was on file. So I brought in the paper document and they had to buff out the scratch. Also many times I scheduled an appointment and nothing was on their file. I am very disappointed in the service department of this dealer. The best department that they have going on for themselves are their parts department the people are very nice respectful and know their stuff. For those bringing in their cars for service please take my review into consideration, I normally don't write reviews but to pay this much for a luxury vehicle and receiving this lack of service quality is totally unacceptable, I'm glad I decided to try out the service before purchasing extended warranty and maintenance. Remember to thoroughly inspect your car before driving off the lot because they wont let you know if they damaged your car. If anyone knows of any other BMW dealer with a good service department around the OC please post it up I'm done with Crevier's service department. More
by 2009 E90
Employees Worked With
Arron
April 02, 2009
We visited your dealership again on 3/14/09 to have the car washed. It was absolutely horrible. After an hour, We went to the receptionist desk and asked if the car was ready. They advised it was not. W car washed. It was absolutely horrible. After an hour, We went to the receptionist desk and asked if the car was ready. They advised it was not. We got a cup of coffee from Diedrich and 45 minutes later, we went back to the receptionist desk and they had our keys! I asked why they didn’t page us or call us, after all, when you check in, they ask for your cell phone number. She advised that she doesn’t do that. When we got the car back, it was not cleaned. What a waste of our time. The employees don't care! They just want your money! Don't go here! More
by robiechek
Employees Worked With
4
November 08, 2008
I have nothing but praises for Crevier in Santa Ana. Eventhough I didn't buy my car there, the staff and the dealership had and is always service with a great attitude and professionalism. I don't get Eventhough I didn't buy my car there, the staff and the dealership had and is always service with a great attitude and professionalism. I don't get a loaner because I didn't not buy my car there, but Crevier provides drop off and pick up at my convenient. Drivers and Staff has always been very friendly and curtious. Though my BMW is under warranty, I felt bad because I go there for service all the times and I didn't buy my car there. I felt I gave my money to Assael (don't recommend anyone to go there) and taking free stuff from Crevier, but Crevier never refuse and only provide professional service. Service rep. called to follow up and provide time frame for each service because he values my time. Not only the friendly staff, it provide many free services (i.e. car wash, oil top off, and inspection). If I buy my next BMW, I will spend my money at Crevier. I definately recommend Crevier dealership to other shoppers. Happy buying. More
by remh_k
Employees Worked With
Gary
September 18, 2008
I took my 02 Mini in for service. Car was pulling to the left and had significant tire wear. They told me I needed new brakes and 2 new tires (almost 1600.00). Included in this price was replacement of a pl left and had significant tire wear. They told me I needed new brakes and 2 new tires (almost 1600.00). Included in this price was replacement of a plastic reservoir and $50.00 for a new air filter. I requested the used brake pads. While expensive the repair appears to be fine. I did not get the used brake pads and my key was broken. I noticed the "unlock" button didn't work later that afternoon. Called Crevier the next morning. They told me to bring it by it may need to be re-programmed. I stopped by and they checked the key. "Sorry your key is broken you will need to order another one" (over $250.00 with programming). I told them the key was fine when I dropped off the car. "Sorry". They also told me I needed some expensive replacement of some suspension bars. My Mini has 49M. I'm going to get another opinion on that one. It doesn't seem right that something like this would be required with so little miles. The whole time I was with the service rep I felt like he was trying to up-sell me at every step. I'm planning on getting a new Mini in the next 12 to 24 months but have serious doubts about dealing with Crevier. I did have a good experience with my salesman Christian Banks and had planned to call him when ready to get a new car. I just hate to reward this dealership with a purchase. More
by miniowner1
Employees Worked With
Kyle
