
Crevier BMW
Santa Ana, CA
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1. I like the ease in the process of scheduling online till seamless online checkout. 2. Knowledgeable service advisor Rob Bautista, pleasure to work with always, explaining my inquiries from technical a till seamless online checkout. 2. Knowledgeable service advisor Rob Bautista, pleasure to work with always, explaining my inquiries from technical aspect of my service to just simple chit chat. 3. Appreciated Crevier for my request of loaner vehicle while they’re working on mine. 4. WiFi is always convenient as well as the coffee shop access. 5. Clean restroom, technician video of what he’s updates are and final car wash are truly a statement of commitment to customers. 6. I wanna thank Mark Holmes (Client Advisor) for going above and beyond to assist me in getting the loaner since initially the website was down (Saturday) due to Hurricane Helene affecting their site in S.C. and was not able to contact Rob B. (Monday) .myBMW app was up Monday and was able to schedule in for Tuesday 7:40am drop off with a loaner. So glad everything went smoothly. Again, shout out to Rob Bautista (Service Advisor) and Mark Holmes (Client Advisor) and to ALL the STAFF behind the scenes. Your honesty and dedication is very much appreciated! These are the reasons why our family always go to Crevier BMW. It’s truly a world class service. Thank you Crevier!! 👍 More
Super easy and very helpful- highly recommend Jeffrey Zheng- he is efficient and easy to work with. He made our experience at Crevier bmw very positive and pleasant. He was on top of our order from the Zheng- he is efficient and easy to work with. He made our experience at Crevier bmw very positive and pleasant. He was on top of our order from the start and kept us updated and even sent videos of our car. He is super knowledgeable and throughly went thru all the car features at pick up. And if I ever have a question about the car, he gets back to me very quickly. He made the process of purchasing a car much easier than I have ever experienced. Plus I love my beautiful new car! More
I had an extremely pleasant visit to the dealership, everyone on the staff was attentive, friendly and helpful. Special thank you to Markus for his incredible service, for walking me through the entire everyone on the staff was attentive, friendly and helpful. Special thank you to Markus for his incredible service, for walking me through the entire process of purchasing my new car and taking the time to learn about my needs and expectations. I value the time and effort he’s taken to ensure I’m well taken care of which gave me the confidence in the quality of service Crevier has to offer. More
I recently had my car serviced at Crevier BMW, and once again, the experience was outstanding. Miguel Rivera, my trusted technician for many years, provided exceptional service as always. I had an oil chan again, the experience was outstanding. Miguel Rivera, my trusted technician for many years, provided exceptional service as always. I had an oil change, a check engine update, and Miguel recommended changing my spark plugs, which I agreed to. The entire process was smooth and professional, and I even received a loaner car, which was a great convenience. Miguel’s expertise and dedication are truly unparalleled. I have followed him from his previous dealership to Crevier BMW because he consistently goes above and beyond to ensure my car is in top condition. His attention to detail and commitment to customer satisfaction are remarkable. I highly recommend Crevier BMW Service Department for their excellent and reliable service. Make sure to ask for Miguel Rivera – you won’t be disappointed! More