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Crevier BMW

Santa Ana, CA

4.9
1,109 Reviews

1500 Auto Mall Dr

Santa Ana, CA

92705

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Showing 1,109 reviews

May 20, 2025

The dealer made the process super easy to drop my car off for service and pickup a loaner to use for the day. They kept me informed on my car’s status throughout the day. The one complaint I have: the loa More

by Tarek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sergio Zepeda
May 21, 2025 -

Crevier BMW responded

Hello Tarek, We appreciate your feedback. We are glad that overall, our team made the process easy for you, but we would like to discuss your review with you further. Please contact me at your earliest convenience. Best, Jackie Deemer Guest Relations Manager Crevier BMW jdeemer@penskeautomotive.com

May 19, 2025

Mark Caudillo is an excellent service advisor explained with detail what was needed immediate attendance and advised what needs to be taken care of soon his great professionalism made me decide what was n More

by Adriana Vasquez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
MARK CAUDILLO
May 21, 2025 -

Crevier BMW responded

We're glad to hear your experience was such a positive one, Adriana. Clear communication and professionalism are priorities for us, and it's great to know you felt well-informed and supported throughout your visit. Thank you for sharing your feedback, we appreciate the opportunity to assist you!

May 19, 2025

We had an amazing experience at Crevier BMW! From the initial interaction to the final steps of the process. Nathan Choe was a phenomenal Client Advisor. He was very knowledgeable about the prod More

by Liz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nathan Choe, George Houmsi
May 21, 2025 -

Crevier BMW responded

We're thrilled to hear you had an amazing experience at Crevier BMW! It's great to know that our team provided knowledgeable guidance and helped you find the perfect vehicle. We truly appreciate your kind words and look forward to welcoming you back in the future!

May 19, 2025

John Thatcher is very helpful and knowledgeable. He listens to your concerns and finds way to satisfy your needs. He is honest and forthright. I would go back to him with all my BMW needs. I highly More

by atsmd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Thatcher
May 20, 2025 -

Crevier BMW responded

Thanks for the great feedback! Honesty, integrity and customer service are our top priorities. We're so glad to learn you had a great experience and we know the future will yield equally great results.

May 18, 2025

Having a car service on May 2nd, 2025 . I was immediately impressed by enthusiatic greeters😊After meeting with my service advisor Jaime Alegre, my car was on service at once. After my c More

by HENRYVU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Alegre, Service Advisor
May 21, 2025 -

Crevier BMW responded

We’re thrilled to hear about your positive experience at Crevier BMW! From the warm welcome to the efficient service and clear communication, it’s great to know our team delivered on every level. We’re proud to offer the kind of enthusiasm and professionalism that makes your visit smooth and enjoyable. Thank you for the recommendation , we look forward to seeing you again!

May 14, 2025

Service experience was excellent. I was promptly greeted by Jack, my service advisor, who clearly explained the service that would occur. Vehicle was ready when promised. I recommend More

by Gj57day
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Sweeney
May 14, 2025 -

Crevier BMW responded

Thank you for the feedback. Our Service Team at Crevier BMW is always here to help!

May 14, 2025

Mark is the best service advisor I've ever had. Service department is honest and very good at taking care of my cars. More

by Foramolar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Caudillo
May 14, 2025 -

Crevier BMW responded

We are delighted to know that you enjoy our Service Department, and we hope that you will continue to choose us!

May 13, 2025

Always a peace of mind to work with the Crevier service department, specifically, John Thatcher. I am very specific about the maintenance of my car and always stay on top of it and John has accommodated th More

by Habib
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Thatcher
May 14, 2025 -

Crevier BMW responded

Thank you for sharing your feedback regarding our Service Department! We are always here to help with your automotive needs at Crevier BMW!

May 12, 2025

Great customer service . Staff is friendly and professional. They have a big selection of BMW. You dont feel pressured to buy like other places. I will be coming back agai More

by paulg
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Wayne whitesides
May 12, 2025 -

Crevier BMW responded

Thank you for the positive review and rating. We are glad to know that our team at Crevier BMW provided great customer service, and we look forward to any future visits!

May 10, 2025

Very clean, staff is friendly. Loaner is a big plus. But need more EV technicians More

by rrizk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Sweeney
May 10, 2025 -

rrizk responded

Jack is very nice to work with. He keeps me updated all the time. Very understanding to the situation.